I went on my honeymoon and picked this charming hotel due its location (just outside the center of Florence). I knew it was going to be hot in Italy during May so mad sure each of our hotels had a pool to escape the humidity. When we arrived and only after we checked in did we realise that the pool was empty and was undergoing a refurbishment. To top it off the air-con in the room was set not to go below a certain temp and fan speed controlled.
the restaurant was lovely and friendly service at the bar kept me from being to hostile but left after one day as was too hot. They were happy to cancel but charged me for the extra day and night on the day of departure which is normally understandable if you leave early as cannot get anyone in for that night at such late notice but I did feel that they should not have due to not informing us of the fact that there would be no pool for the duration of our stay. Poor and although beautiful location would be nervous to go here again due to misleading information and lack of accountability,.More
- Free Wifi
- Breakfast included