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“Great hotel in a wonderful city” 4 of 5 bubbles
Review of The Westin Excelsior Florence

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The Westin Excelsior Florence
Ranked #23 of 422 Hotels in Florence
Certificate of Excellence
The Hague, The Netherlands
Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Great hotel in a wonderful city”
4 of 5 bubbles Reviewed 4 March 2012

This hotel has all the style and charm you would expect of a Westin in this amazing city. From the moment we walked in the service was spot on. We were upgraded (as SPG gold members) which was appreciated to a lovely room overlooking the Arno River. The bathroom was large with double sinks and had a great long bath. We had breakfast in the morning where you could order a la carte from a menu card as well as having a good selection from a buffet.

It is worth while visiting the 6th floor for a drink as the views over Florence are excellent and there is an outdoor terrace up there as well which I can imagine is lovely to sit out after a long day of sightseeing in the warmer months.

  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank fussyraich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,463 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (286)
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English first
Downers Grove, Illinois
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 23 February 2012

The Weston took great care with us. Stephano, the manager, is one of the best I've seen. His attentiveness and customer service far exceeded our expectations. All the hotel staff were very pleasant and over accommodating to us. Beautiful 6th floor restaurant with views to die for. Great lounge and breakfast area with a large menu. I hope I get back to Florence soon just to stay at the excelsior again!

  • Stayed February 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Andrea B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint Louis, Missouri
Level Contributor
44 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 8 February 2012

Amazing stay in a beautiful hotel. Awesome location. Amazing appointments. Great food. A winner!

  • Stayed April 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kimberly060
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boca Raton, Florida
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 6 February 2012

My wife and I stayed at the St. Regis Florence (right across the street from the Westin) for our honeymoon 5 years ago. We LOVED it and they were incredibly attentive and the rooms looked like they belonged in a pristine museum. It was fantastic! This time around we were traveling with our 2 yr old daughter and wanted to shop around a bit as we were looking for 2 connecting rooms. For our honeymoon, we stopped into the Westin for a drink and the lobby is stunning! Since it is also a Starwood hotel, and we knew it was in a fantastic location, I decided to look into pricing. Well, they offered a family plan with 2 connecting rooms...one a supreme and one standard...with the standard room 1/2 price! I booked it on the spot and WOW am I glad that I did! The Westin Excelsior Florence has literally made our trip. The rooms are incredibly beautiful and the staff is one of the most attentive and helpful I have ever experienced. Traveling with a 2 year old means usually having frequent requests and the Westin Florence has catered to every one of them without hesitation. We loved the St. Regis and now we also love the Westin. It doesn't hurt that they are right across the street from each other, so my suggestion is to shop them both and take the best deal you can. You can't miss either way!

  • Stayed February 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank muir4781
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 26 January 2012

The hotel was lovely. Old world charms looking over a piazza.
The rooms could use a touch up, that said, for Europe they are a good size. The staff were more than accomodating providing directions and taxis whenever we stepped out the door.
You are a bit from the center of Florence, but it is less than a ten minute walk to all the hustle and bustle. Right across from the St. Regis...I couldn't help but think...I wonder what it's like over there????

  • Stayed July 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Barcelona-Dreamin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milton Keynes
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 23 January 2012

The location of the hotel is perfect; a short walk from the railway station and only a few minutes stroll to the all the sights of the city. As one of the previous reviewers said the sixth floor bar and restatuarant is a real must, even if you're not staying at the hotel. However at 7 euros for a coke keep reminding yourself that you're paying for the view - but what a view! The room was spacious and in keeping with the hotel, don't expect uber-modern but it was clean and very comfortable. Worth mentioning that the concierge was excellent and recomended two great restauarants. We will return!

Room Tip: If the sound of church bells disturbs you, avoid the rooms at the front of the hotel.
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  • Stayed January 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Northerngit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greenville, South Carolina
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 18 January 2012

Stayed at this hotel on short notice with a starhot rate from my sister. Great location, right on the Arno. Had a great room with a balcony and view of the Arno. Room service was great, and so was the new bar and restaurant on the top of the hotel. Very mod and refreshing in such a baroque setting. They even extended our stay by a day with no questions or problems. Very appreciated. Concierge also set up our train tickets and had them delivered to the hotel. Very helpful. It's hard to go wrong with Starwood properties.

Room Tip: You can reserve a room with a view of the Arno. Only issue is the Carabinieri station right down the...
See more room tips
  • Stayed December 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Maria P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Westin Excelsior Florence

Property: The Westin Excelsior Florence
Address: Piazza di Ognissanti 3, 50123, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#19 Romantic Hotel in Florence
#19 Family Hotel in Florence
#20 Luxury Hotel in Florence
#30 Business Hotel in Florence
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Westin Excelsior Florence 5*
Number of rooms: 171
Reservation Options:
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Also Known As:
The Westin Excelsior Florence Hotel Florence
Westin Florence
Florence Westin
Westin Excelsior Florence

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