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Reviewed August 10, 2012

Having read the negative reviews, I was more than a little worried until I got there!
Yes the room was fairly small,and faced the rear courtyard. The air con did work, and the room staued cool all day. Fantastic continental breakfast and as much tea/coffee as equired with ikt.
The shower room had been decorated recently and was more than adequate. Sheets and towels day and toileteries replaced. To be really honest, this was possibly the best value hotel we have ever stayed in. Not the most luxurious, but staff friendly and helpful and the room very clean. Couldn't do better for the price. Also only 5 minutes walk from main station. Would stay there again.

Room Tip: If you like quiet, room 110!
  • Stayed: August 2012, travelled as a couple
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Thank StrawberryBlonde214
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 6, 2012

We arrived at 11.30 pm (as warned when booked) but were not expected, We had booked a 2 double bedded room but it wasnt what we got.After some mulling over we were put into room 13 which was an internal room (very depressing) We asked to be moved the following morning, as the room was dimly lit the fridge did not work and and we had a view of a wall. We went to room 7 but although it was brighter it still wasnt what we had booked, basic no t.v the noise from the road at night was ongoing. Very disappointed as it put a damper on our trip to such a beautiful city. Also we gave up on breakfast, by 8.30am apart from a couple of croissants there was no choice, not good. Definately not what we were told we were getting, Such a shame!!

Room Tip: Make sure you're aware of what the room consists of before booking,
  • Stayed: July 2012, travelled with family
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3  Thank angela k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 22, 2012

Air conditioning was broken in our room, not going to cut it for summer in Florence. In addiont, room seemed in poor condition. Clean, but everything was old. Missing handles in the bathroom. Overall, the hotel did seem to spend anything on upkeep. Would not go back.

  • Stayed: July 2012, travelled as a couple
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6  Thank Greg S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 1, 2012

If you can't stand the heat, stay out of THIS kitchen! Though our room had an air conditioner, the fact that it didn't work was of little concern to the staff.
Not recommended and would not stay here again...

  • Stayed: June 2012, travelled with family
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6  Thank Fifendrum54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed June 24, 2012

This hotel needs a major refurb. The room was very clean but there were too many issues that need little to sort out. There were tiles missing on the bathroom floor, loose wall paper, very old in- room tv not working as well as the socket, air conditioning unit was present but not working, unable to access hotel free wifi from the rooms, loose chandelier fixing. Also the breakfast was very poor with stale croissants and a self service coffee machine making the worst coffee I have ever tasted. We ended up having our breakfast at the bar by the hotel.
We were also asked to pay a staying tax of 3 euros each per night which was not advertised anywhere when we booked and certainly not made aware when we arrived.
Overall this is at one star hotel, the staff was courteous and the room was very clean but they need to invest some money in bringing the rooms to the 21st century.
Location wise the hotel is around 15 minutes walk from the centre and about 5 mins from the main station of Santa Maria Novella.

  • Stayed: June 2012, travelled as a couple
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Thank Marco B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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