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“Great location and great appartment!”
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Very good
51 reviews
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Overview
Condo/Apartment -
2 Bedrooms, 1 Bathroom, Sleeps 6
Florence, Tuscany

Reviews from our community

Very good - based on 51 reviews
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Reviews from our community

Date | Rating
  • English first
  • French first
  • Any
English first
English first
French first
Any
English first
THR76
Nicosia, Cyprus
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great location and great appartment!”
Reviewed July 22, 2016 for a stay in July 2016

Stayed at the "Alfani Terrace" appartment in Via degli Alfani and was delighted both with the appartment itself and the location. The appartment was decently sized with a nice veranda to enjoy the beautiful Florence evenings. It was very clean and well maintained. The location is quite central - so much so that my young kids didn't have a problem walking everywhere in the city. The checkin experience was also very good and straightforward. Overall I would rent again if I went to Florence. Highly recommended!

How easy was it to book the property? How easy was key pickup/access to the property?
Overall condition of the property Bedding & mattresses
Kitchen & utensils Bathroom cleanliness
Other facilities & amenities Service
Travelling group: Young Children
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ellen_EL
East Lansing, Michigan
Level 5 Contributor
70 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Great location and respite”
Reviewed June 25, 2016 for a stay in June 2016

The Alfani Terrace apartment is conveniently located about a block from the Academia in Florence, three blocks or so from the Duomo, six or so blocks from the Mercato Centrale. There are restaurants nearby, and bakeries and a Carrefour Express grocery just about three blocks away.

As the apartment name implies, it features a very large terrace which provided a lovely place to enjoy morning coffee, or lunch or evening wine. The terrace was a quiet respite from the noisy crowds of tourists outside. The terrace was an interior patio, so did not have a view, per se, but that added to its quiet. The terrace was also a great place to dry clothes, after using the washing machine in the apartment.

The apartment itself has two very small bedrooms, a small bathroom, living room/dining room and kitchen. The bedroom with the queen bed had a dank, musty smell which was a bit disconcerting, but we got used to it. The apartment was comfortable, but could really use some updating and renovation to bring it up a notch. Examples: the clothes iron had a frayed cord so we didn't want to use it; we couldn't get the microwave to work; the wifi was not strong enough to consistently support four smart phones, an iPad and a laptop. The biggest improvement would be installing screens on the doors and windows so they could be left open at night-- we had to run the AC, although we could have done well enough with open windows if we had screens.

For the most part, though, we thoroughly enjoyed our stay and would rent that apartment again.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Location and terrace
Liked least: lack of screens, size of bedrooms, weak wi-fi
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jinxParis
Paris
Level 3 Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Delightful experience”
Reviewed December 5, 2015 for a stay in November 2015

Renting from Apartments Florence was a pleasure from beginning to end. The staff are helpful, efficient and responsive. This 2-bedroom apartment was comfortable if simply furnished. Terrific terrace, not used too much during a November cold snap. Beds firm, plenty of linens, good kitchen, and above all, quiet. Bedrooms give on a dark air shaft but that means no noise.

Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Betsy P
Troy, Michigan
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Fabulous”
Reviewed October 21, 2015 for a stay in October 2015

Great for two couples (which we were) or a family of 4, although more could be accommodated since there is a pull out sofa bed.
We enjoyed our time on the tile balcony and never tire of hearing the church bells. With an entrance off a well traveled street, we could not hear the street noise while in the apartment or sitting outside. Kitchen worked well, but be forewarned that only the basic essentials for cooking are provided. Expect to bring in paper towel, coffee filters (if you want to use the American coffee maker--the European stove top is so much more fun though) and salt and pepper. Coffee was provided, Just like going to any vacation rental, there are going to be items you might think are automatic, but even in the US for vacation rentals we have found the same.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: balcony and location
Liked least: Would have liked more toilet paper provided for 4 adults for 4 days
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LAonthego
LAonthego
2 reviews
“Washing Machine doesn't work!”
Reviewed October 2, 2015 for a stay in September 2015

I have rented quite a few places from apartments florence and most are good, but this place is very cute, location is good but the washing machine broke and our clothes were stuck in the machine with it filled with water. We had water all over the kitchen trying to drain it. also, if you want extra pillows they have them, but you are suppossed to ask for extra pillow cases? This I didn't understand. Also, the pictures show a patio with a nice umbrella. Well, that was broken and no one cared to get it fixed while we were there for 1 week. I was disappointed this time around with the service, but that doesn't mean I won't rent from them.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: location and the kitchen
Liked least: washing machine was broken and no umbrella as saw in the pictures
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
28 Feb 2016
Grazie for your honest review on our Alfani Terrace apartment. This charming apartment is located just few minutes from the Duomo and has a wonderful terrace. I am sorry you didn't find it in the best conditions but I am happy to let you know that the umbrella has been replaced with a new one and the washing machine is working fine. For your next stay please don't hesitate to contact our Concierge in advance to organize tours, restaurants and day out in the country side . We are looking forward to welcome you back. Apartments Florence Team.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lynn C
Comox Valley, Canada
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Disappointing”
Reviewed August 30, 2015 for a stay in August 2015

We rented this apartment in August for 3 days, and unfortunately we were disappointed as soon as we arrived. The employee that checked us in was less than welcoming. We had sent an email in advance of our arrival asking how much we owed as the balance of our rental (we had prepaid a portion) the amount we were given was not even close to what we were charged. When we questioned this young man he did not care and was actually rather harsh with us. We had a few issues with the apartment but did not feel comfortable calling this man to ask for assistance. We did let the company know prior to giving this review but did not ever hear back from them.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The location was good
Liked least: The staff that checked us in
Travelling group: Extended Family
Would you recommend this hotel to a friend?   No.
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
9 Sep 2015
Dear Client,

As per our communication outside of this review this situation has been resolved. Our sincere apologies if the check in guy wasn't able to offer you a full explanation, we would have been happy to explain the mistake from the office and would obviously have made this refund with immediate effect. In this case, as you had booked the transfer and paid seperately this amount hadn't been updated on our system so was understood by the check in team to still be outstanding, a clear miscommunication on our behalf that happens rarely but in this case caused your discomfort for which we apologise.

The remaining amount that you mention was the city tax which unfortunately the city of Florence asks from all tourists and we have to collect on their behalf. This is communicated at all stages of the booking process and my apologies if it hadn't been clear.

We most definitely have no intention of misleading our clients and keep all communication regarding pricing accurate and clear so that there are no unexpected surprises.

We understand your lack of trust after you had been in a difficult situation, but I assure you that we would have been available for any eventual problems that you may have incured within the apartment.

This apartment is one on our portfolio that is rarely empty due to it's incredible location so close to the Duomo as well as the magnificent terrace available for your evening drinks or morning coffee.

It is fully managed by ApartmentsFlorence so we our maintenance team are immediately available to help to resolve any small issues that may arise.

I apologise once again and assure you that it was due to a misintention which we have immediately resolved.

We hope that you will come back and stay with us on your return to Florence to experience the high level of services that we offer as a rule to our clients.

Kind regards,

ApartmentsFlorence
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Gatos, California
Reviewed July 16, 2015 for a stay in June 2015
1
person found this review helpful

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The young man who met us was nice
Liked least: Just about everything else about the experience
Travelling group: Teenagers
Your age range 50-64
Would you recommend this hotel to a friend?   No.
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
10 Jan 2016
"Grazie mille for your honest review on our Alfani Terrace apartment. This charming apartment is wonderfully located, just steps away from Galleria dell'Accademia and the Duomo's front steps. As a full Management company your feedback is essential to us, it helps us to maintain the high standards we have set. I am glad to let you know that the apartment has recently improved, it was repainted and a new umbrella was placed in the terrace! This apartment, like most of the italians apartment, doesn't have a dryer, but thanks to the spacious terrace and the italian sun there is no need for it!! Please follow us on our Facebook page to see all our newest properties. Apartments Florence Team."
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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