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“Great Property”
Review of Hotel River

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Hotel River
Ranked #93 of 412 Hotels in Florence
Certificate of Excellence
Salem, Oregon
Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Great Property”
Reviewed 4 June 2012

I will say, my opinion of Best Western has changed for the better. My image of the chain has always been motels along the interstate in America. I was not prepared for such a nice property.

We arrived from the train station, tired. We were welcomed at the front desk. The desk guy could tell we were having a good time, and we started to tease back and forth. (I just read another review talking about "cocky and arrogant". I wouldn't go there, but I would say possibly "passive-aggressive") The room was comfortable, if on the small side. We had a remodeled bathroom, with great tile work. The floors were cold, the room a bit sterile, but the linens and towels were quite nice. The elevator was broken, thankfully most of us were only one flight up.

The location is good, right on the River Arno, There is a balcony overlooking the river, a nice place to hang out after a day of sightseeing.

The lobby is stylish, the seating a bit uncomfortable. But since you're only there long enough to meet your fellow travelers, it's not a big deal.

Breakfast in the morning was good, but a bit less attention was paid to us than at other hotels.

Overall, a good experience.

  • Stayed May 2012, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank Andre L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simone C, Direttore at Hotel River, responded to this review, 28 May 2016
Dear Guest,

Thank you for your recent stay at the Hotel River and for posting such a lovely comment.

Please know that your satisfaction is a fantastic reward for everybody working at the Hotel; we do really appreciate it.

We can't wait for your return to offer another wonderful Florentine holiday.

Sincerely

LHP - Hotel River
Florence
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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875 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (137)
Date | Rating
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English first
Co Antrim
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 31 May 2012

Breakfast was very modest.....cereal bowls looked more the size of egg cups....plates were also quite small....do hotel owners send out the message that they do not wish us to eat much.
The selection was also modest, however the hotel & staff were excellent

Room Tip: cost of asking for a room overlooking the river arno was an extra 30 euros per night....not worth pa...
See more room tips
  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CurleyCoAntrim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simone C, Direttore at Hotel River, responded to this review, 28 May 2016
Dear Guest,

Thank you for staying at the Hotel River and for posting such a nice comment.

Please know that we have recently renovated the Hotel, its facilities and services and in case you return to visit us we will be able to make your stay even more pleasant.
Sincerely

LHP - Hotel River
Florence
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norristown, Pennsylvania, United States
Level 4 Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 19 May 2012

Our arrival experience was a bit of a shock... but they corrected it quickly... for a fee!
We checked in after an all night flight from Philadelphia via Frankfort and were told our room would not be ready for five more hours... 2PM Florence time! When we got to our room it wasn't large enough to "change your mind", but change we did... demanding a better room. They gave us our wish... a large, lovely room overlooking the river (a fantastic view) for 30 Euros more per night.
Be careful of the "standard" or "Economy" rooms here. Go for the Superior or Deluxe... at a higher rate. Compared to other hotels in the vicinity it's still a good value!

Room Tip: Avoid the "economy" or "standard" rooms. You may find yourself in a closet siz...
See more room tips
  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Al B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simone C, Direttore at Hotel River, responded to this review, 28 May 2016
Dear Guest,

Thank you for your recent stay at the Hotel River and for posting such a lovely comment.

Please know that your satisfaction is a fantastic reward for everybody working at the Hotel; we do really appreciate it.

We can't wait for your return to offer another wonderful Florentine holiday.

Sincerely

LHP - Hotel River
Florence
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northampton
Level 4 Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 16 May 2012

We have just returned from a trip to Florence,Italy and stayed at the Hotel River.First impressions were good and the hotel is very clean.However,we found the staff to be efficient but cold and unwelcoming!We met Gino on reception,who told us that our room was nice but not "one of the better ones!!"We found him to be somewhat cocky and arrogant.The room itself was really small but clean.The walls are thin and enable you to hear the toilet being flushed in the room next door and when they are having a shower! The lift was out of order making it very difficult for elderly and disabled guests.Breakfast is served until 10am but we found that once the bread,rolls etc ran out the staff refused to replenish stocks evn if it was only 9.30am!!!! Sadly,We would not return to this hotel.Very disappointing for a Best Western Hotel!!!!

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RoloNorthampton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simone C, Direttore at Hotel River, responded to this review, 28 May 2016
Dear Guest,

Thank you for staying at the Hotel River and for posting your comment.

Please know that we have (03/2016) completely renovated the hotel, many facilities and services.

Sincerely

LHP - Hotel River
Florence
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level 4 Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 8 May 2012

We stayed here 5 nights. Both our rooms faced the inside court yard not the River. The upper/ River rooms looked more bright and cheery. However they were very clean and comfortable. The shower in one of the rooms was very small but not uncommon for Europe. The staff spoke very good English however was no help for any Concierge information beside handing me a brochure. Breakfast was nice. Cereal, yogurt, pastries, juice, toast and some fruit. Cappuccinos and Espresso are included, you just need to ask. Sit on patio up the first steps from the breakfast room. Being a Best Western, you can check rates on the U.S. sight and the Italian sight. Prices did vary. Location was just ok. A short walk from many tourist attractions. Staying closer to the center of town would save you a few steps or taxi fares. 13 Euros from the train station. Worth it with luggage.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank janet4g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simone C, Direttore at Hotel River, responded to this review, 28 May 2016
Dear Guest,

Thank you for staying at the Hotel River and for posting your comment.

Please know that we have (03/2016) completely renovated the hotel, many facilities and services.

Sincerely

LHP - Hotel River
Florence
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 6 Contributor
99 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 23 April 2012

We had 3 nights at The River Hotel, Florence - hotel good 15 minutes walk to main bars restaurants etc but was pleasant walk so no big deal - most staff at hotel should undertake some customer services training though - very abrupt and not very friendly apart from the youngest receptionist who was so helpful and pleasant he compensated for the other two grumpys on reception. Room was fine, but courtyard view was bit boring - breakfast was adequate - what you expect for 3 star hotel, rooftop view was stunning and as it was sunny we took a bottle of wine up there and chilled after sight seeing and of course shopping.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nuttynetty1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simone C, Direttore at Hotel River, responded to this review, 28 May 2016
Dear Guest,

Thank you for staying at the Hotel River and for posting your comment.

Please know that we have (03/2016) completely renovated the hotel, many facilities and services.

Sincerely

LHP - Hotel River
Florence
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town Central, South Africa
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 April 2012

I recently submitted a review on Hotel River entitled Disappointing view and I would like to revise this as I see from their brochure that they do have a roof terrace with a view of the river which is obviously open to the public. However this was not pointed out to us, possibly because of the renovations that were going on on the building next door. When we had a drink in the nicely appointed coffee/bar area by reception it would have been nice if they had mentioned this as an alternative.

Room Tip: ask if there is a window in the room if you are even vaguely clostrophobic
See more room tips
Stayed March 2012, travelled as a couple
Helpful?
Thank susie398
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Simone C, Direttore at Hotel River, responded to this review, 28 May 2016
Dear Guest,

Thank you for staying at the Hotel River and for posting such a nice comment.

Please know that we have recently renovated the Hotel, its facilities and services and in case you return to visit us we will be able to make your stay even more pleasant.
Sincerely

LHP - Hotel River
Florence
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel River

Property: Hotel River
Address: Lungarno della Zecca Vecchia 18, 50122, Florence, Italy (Formerly BEST WESTERN Hotel River)
Region: Italy > Tuscany > Province of Florence > Florence > Santa Croce
Amenities:
Bar / Lounge Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#57 Luxury Hotel in Florence
#108 Romantic Hotel in Florence
#125 Family Hotel in Florence
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel River 4*
Number of rooms: 38
Reservation Options:
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Also Known As:
River Hotel Florence

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