First I wrote several requests and no one responded, called their nos like many others and they never picked. I then googled their company and found their official website. I called them as they had more nos. I eventually rented this apartment. A lady called Gabriela attended to me. She seemed nice. Since it was last minute(a day to our going to Florence) I asked for a discount. I was given about a € 50 discount. However,the ordeal stated as we got to the apartment as there was no one waiting for us there. This upset me as I was travelling with 4 kids with Alot of luggage from Rome by train and tired!i called the guy who was supposed to come open aprtment(ceaser) he said he was with another client and we should wait ,he said this rather nonchalantly. ( we had emailed and called prior to leaving Rome to tell them we would be there for 12pm and was there 12pm!. I called Gabriela who was a bit apologetic, he came like 20mins after. We had told them Ac and wifi was most important however, only two rooms had Ac, the third room has no Ac and only a sofa not bed. The Wifi only works well in 2 rooms. Does not work almost at all in living room and kitchen. When we asked Gabriela for an extra sofa, she said we had to pay for it and stopped sounding friendly.At this time, my husband was fed up and asked us to just manage all. This was just all in 1hr of arriving! The apartment itself was large, tastefully furnished and neat. There were no Bin bags to throw away the trash they insist you must throw away at checkout. Worst of all, I'm in venice now after checking out on the 26th( two days ago) and they still have NOT returned my security deposit!!! I had to email them and they asked if they can return it 21 days from my checkout which was not in the lease agreement! I'm still battling them as I write this review!
|How easy was it to book the property?||How helpful were the directions to the property?|
|How easy was key pickup/access to the property?||Overall condition of the property|
|Bedding & mattresses||Kitchen & utensils|
|Bathroom cleanliness||Other facilities & amenities|
|Friends getaway||Families with young children|
|Check-in / front desk||Service|
|A romantic getaway||Older travelers|