Well we ate at this place twice with my wife.
We were traveling with a generally small budget and we were looking for something relatively cheap to dine.
At the first time we found this place as we were wondering arround the Duomo Piazza, as the pizza seemed very promising and tasty. We saw that they were changing by the weight of the slice. We ordered two flavors (slices), which they were really huge, and a cola zero 500 ml. The price was 12,50€ in total (the place is self service). We really enjoyed the pizza. Itbwas one of the best we had in Italy. Thick layer and much of ingredients on the top!!! (Same amount of pizza in a restaurant with cola service charge etc... Would be at least double price). The owner was very polite. Also the location is perfect, as you have a full view of the Duomo.
We chose to eat there for second day in the row as we were very happy of both quality of the food, quantity and Price. When we were leaving, I asked the owner if they had TripAdvisor account so I could review them. Terrified he answered "no no TripAdvisor"... which behaviour was really strange. We thanked him and left.
Both times the place was crowded.
Afterwards and being curious by the owners reaction about TripAdvisor, I saw the name of the pizzeria from the receipt and I searched for it on TripAdvisor. By big surprise, I found out that it had so many "terrible" scored reviews. I started reading them with big difficulty, because they were all in italian. Most of them were angry because the owner was not speaking good Italian (probably he is not Italian).
From my experience i know that TripAdvisor is a tool used to judge and review the food, the service, the quality etc, of a restaurant, and NOT the linguistic skills of the owners. Also we have to review also according to the kind of restaurants. You cannot review for example a street kebab house with the same criteria as a Michelin star restaurant...
For me this is a 5 star pizzeria on exactly what it does. Street take away pizza, with fresh materials, logical prices, and polite service.
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