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“Nice and convenient place to stay if you get a good rate”

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Residence La Contessina
Ranked #56 of 412 Hotels in Florence
Certificate of Excellence
GreenLeadersBronze level
Los Angeles
Level 4 Contributor
36 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Nice and convenient place to stay if you get a good rate”
Reviewed 29 December 2010

This is a very convenient place to stay if you are arriving or departing by train. It is a short couple of blocks from the main train station (Santa Maria Novella) and easy walking distance to anywhere you want to go in Florence. The accommodations have several things going for them. It is very spacious compared to your normal hotel room, with a loft for sleeping and a living area with a pullout sofa and some kitchen facility. It is a split level accommodation, with bathroom and coat closet at the entry level, living a few steps up, and a narrow staircase leading to the sleeping loft. The beds are comfortable though the pullout sofa is rather squishy. There is no coffee table but a dining table is provided. The microwave and refrigerator are included in the unit but you must pay an extra E25 to use the cooking facilities. Also, internet costs E7.5 per day (though it is available on a weekly basis for E17.5 if you can convince the people at the desk to give you the weekly rate.)

There are also several drawbacks to this facility as well. I stayed here as a Royal Holiday timeshare member and was forced to pay $25 per day for breakfast, which did cover two of us (possibly up to four, but that was not clear.) Breakfast otherwise costs E 7.5 per day per person. It consists of coffee from a machine (or hot chocolate from the same machine), plain and fruit yoghurt, some cereal choices, croissants, and some aging coffee cakes. Not many people eat breakfast and they choose to have a lot of coffee cakes that go stale over several days rather than just one or two that could be used up. Fruit was never an option.

There is a nice market around the corner, some soso restaurants close by, and some coffee shops. The outdoor market is a couple of blocks away for leather goods and such. Most of the staff is extremely friendly, but only a few speak English and they can get very flustered if you do something unexpected. I had originally requested separate beds, which were provided, but when my elderly cousin saw the steps up to the loft he opted for the pullout sofa. They had apparently expected us to ask to use that and flew into a rage when they saw we had pulled out the sofa. There were about ten people – maids, managers, etc - in the room having a heart attack about it, in lively Italian! It all got straightened out but what a lot of nonsense to have to go through.

All in all, I can say it is a quiet and pleasant place, worth staying at if you get a good rate. There is a very pleasant courtyard though we did not avail ourselves of that in winter!

  • Stayed December 2010, travelled with friends
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Skimeup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (71)
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English first
Rocky Mount, NC
Level 5 Contributor
54 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 23 October 2010

My mom and I and several friends stayed here for 2 weeks while visiting Tuscany. It was a convenient location to the train station, Santa Maria Novella, for day trips and it was a great location in Florence. We were within a 5 min walk to the San Lorenza market. There were 2 grocery markets also close by as well as nice restaurants. The kitchen in each room is a separate charge but ii wa s worth it for us so we could fix our own meals as desired. The service was very friendly and the desk is manned 24 hours with English speakers. The hotel is family owned and well maintained. The breakfast is located in a very pleasant room with great food in the mornings.

  • Stayed October 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lhaynes83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint Paul, Minnesota
2 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 12 October 2010

Our rooms were booked and paid for almost one year in advance. Upon arrival, we discovered that this hotel had re-sold our rooms and had booked our group in 3 different extremely inferior hotels. Our stay in Florence was nearly ruined. Residence La Contessina blatently refused to provide us with any compensation or reimbursement. This is the worst customer service I have ever experienced in all my travels.

  • Stayed September 2010, travelled with friends
    • Service
Helpful?
14 Thank susanrs325
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tucson, Arizona
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 7 October 2010

While we had made and paid for 5 rooms in Nov 2009, when we arrived at the hotel they had sold our rooms to others. They said when we hadn't arrived by 3 PM, they thought we weren't coming. Patently untrue, as they had already booked us in 3 different hotels, which were far inferior to what we had paid for. They seemed to think that paying our cab fare to our (separate) hotels and offering us breakfast in the morning was sufficient compensation! I would never book at this hotel. While you might think you have a room, they will take your money and run.

Stayed September 2010, travelled with friends
Helpful?
9 Thank Globe_trotter49_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
central city
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 September 2010

We booked and paid for this hotel 9 months in advance. When we arived they had given our rooms to someone elso and had no room. They then booked us in another hotel which was lower rated. When we asked for some adjustment on the cost they flatly refused. Do not trust them.

  • Stayed September 2010, travelled with friends
    • Value
    • Service
Helpful?
5 Thank stevebevcurry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tucson, AZ
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 30 September 2010

In November, 2009, we booked and paid in full for 5 rooms, 2 nights, 9 guests. Upon arrival at 7 PM, we were told the rooms were not available, and they split us up into 3 separate hotels, one of which was clearly an inferior hotel, mold on the shower, no hot water, etc. They booked us for 3 of our 5 rooms in that cheap hotel. The next morning, we asked to be moved back to La Contessina, but they said they were unable to do that. The day we left, we asked the manager, Mario for compensation of 1/2 our room rate, and he refused. "It is impossible to give refunds!" Our initial agreement states that no refunds are given if cancellation occurs later than 10 days before arrival. You can bet they would have pocketed our money had we not shown up. Don't let La Contessina cheat you!

  • Stayed September 2010, travelled with friends
    • Value
    • Service
Helpful?
9 Thank rlwtucson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oslo, Norway
Level 3 Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 15 July 2010

Nice location, spacious family room. The breakfast largely consists of cake. The staff was friendly enough, but we got the feeling that they prefer the kind of guest that doesn't smile on a daily basi and only wants to visit the cathedral.

  • Stayed July 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank marimur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
contessinaFirenze, Proprietario at Residence La Contessina, responded to this review, 18 October 2012
Dear Guest,
I'm very sorry you don't feel welcomed here with us. Usually we have guests coming to visit museum, and famous arts sites of Florence (including cathedral) but we are ready to help you in your turistic needings as concert tickets, restaurants, wine tasting, congress and meeting and what so ever. Probably you are right, art is our daily bread, but really we are very happy to help our guest in their exigences.
I really invite you to visit us again to let you change idea.

Chiara Pelagotti
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Residence La Contessina

Property: Residence La Contessina
Address: Via Faenza 71 | From Via Cennini to Via Nazionale, 50123, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence > San Lorenzo
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#10 Family Hotel in Florence
#10 Green Hotel in Florence
#11 Business Hotel in Florence
#40 Romantic Hotel in Florence
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence La Contessina 3*
Number of rooms: 24
Official Description (provided by the hotel):
Aristocratic and Bohemian, classic and comfortable, residence La Contessina is a fresh and dynamic alternative to a hotel for a stay in the old town center of Florence. With an elegant and comfortable assortment of studios and full apartments, residence la Contessina is ideal for a lovely vacation but is also equipped for events and meetings. A multi-purpose hall, services and closeness to the Santa Maria novella train station, the conference center and Fortezza da Basso make residence La Contessina very attractive for family and business stays, as well. ... more   less 
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Also Known As:
Residence La Contessina Florence

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