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“Lovely apartment, great location.”

Review of Ghibellina 96

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8 reviews
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Overview
Condo/Apartment -
2 Bedrooms, 1 Bathroom, Sleeps 5
Florence, Tuscany

Reviews from our community

Average - based on 8 reviews
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Reviews from our community

Date | Rating
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English first
525michi
Kanto, Japan
1 review
“Noisy”
Reviewed March 27, 2016 for a stay in March 2016

I stayed the apartment with my family four nights from Friday to Tuesday. The room was spacy, interior was decorated in Italian style with well maintained appliances and location was very goog to visit sight seeing spots. But, at night, particulary Friday, Saturday and Sunday, bed room which faces Ghibelina street was awfly noisy by the shouting, laughing, loudly speaking voices of (drunken?) young people passing by just in front of the room whole through night and could get good sleep. We gave up the bed room and used the sofa bed which was not so comfortable. It was student holiday season so timing might be bad but even on Monday night, thin window glass could not shut out the noise of cars running through the stone pavement. If you do not care about the sound at night, the apartment is good place to stay in Florence. One advice: Be careful to use hair dryer with microwave and/or washing machine. Circuit breaker would shut down.

Travelling group: Other
Your age range 50-64
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
31 Mar 2016
Dear client,

Thank you for your feedback - we appreciate it and are taking it into serious consideration for future improvement of the quality of our apartments and services.
As you mentioned, this is a very spacious apartment right in the centre close to all the famous and important tourist attractions!
This 2 bedroom apartment is located on the first floor (European) of an ancient Florentine palazzo dating back to the 800’s. Conveniently surrounded by typical restaurants, shops and food markets.
It is a great place from where to explore the city, but as you said because it is so central and looking onto a very busy street it can sometimes be loud. Of course, it really depends on your sensitivity to noise - I know we have many clients there and they rarely complain about the noise but if you are used to a very quiet home, it can definitely be a change. I am sorry about the inconvenience that might have caused you!

Please feel free to reach out to us if you are ever planning another vacation in Florence and we will make sure to find something more adequate in terms of noise level next time!
Hope to see you soon!
The Apartments Florence Staff
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
564norm
Sydney, Australia
Level 6 Contributor
258 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“The Apartment was acceptable, but the management at Apartments Florence were terrible!!! Not at all helpful.”
Reviewed September 21, 2015 for a stay in June 2015

We stayed for 88 days in the apartment, The cleanliness was poor, the vacuum cleaner was faulty and took 60 days for them to replace, was overcharged for utilities (they corrected on checkout only at my request) No extra linin supplied on check in, this took one week to supply, again after many requests (management reason, we are very busy) The information on line is poor, air-conditioned apartment, only one room. The windows/ shutters had spider webs and a years worth of dust on them, Managements response sorry were very busy will get the cleaners to fix (on response in 88 days) The location is very noisy many nightclubs open till 4.00am. Santa Croce is a good area. The internet was excellent. The check in staff were not professional, in a hurry to get to the next site, the check out staff was extremely helpful. The Management of the company is very poor and everyone just blames some other department in their company when you contact them, or we are very busy sorry!!!!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The size of the apartment
Liked least: Managements attitude,and the overall cleanliness of the apartment
Your age range 65+
Would you recommend this hotel to a friend?   No.
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
14 Oct 2016
Dear Norman, Thank you very much for your honest review on the Ghibellina 96 apartment. This spacious 2 bedroom apartment in conveniently located in the very center of Florence, just steps from all the major touristic attractions, in an elegant building with elevator, a true gem in Florence! I am sorry the apartment was not presented according to our cleaning standard but I can happily let you know that the cleaning company has been changed by then and the quality has definitively improved! Secondly I would like to apologise that we didn't present our business in the most professional light, not to make excuses but your stay was during one of our busiest periods and the lack of communication is most definitely not our usual procedure. We are always trying to provide our clients with a comfortable and peaceful stay during their Florence vacation and we are here to take care of you. We hope to see you in Florence again! Thank you, The Apartments Florence Staff Team"
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Nelson, Nelson, New Zealand
Reviewed May 21, 2015 for a stay in May 2015

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The location and the furniture.
Liked least: The noise at night.
Travelling group: Friends
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
28 May 2015
Grazie for the positive review on our Ghibellina 96 apartment. This bright and spacious 2 bedroom apartment situated on via Ghibelina, a central street in the heart of the Santa Croce neighborhood. This prime location places you within walking distance to all of the historic landmarks of the city and you are correct this comes with some rumor of the city life. Please sign in for our newsletter for our best offers. We are looking forward to welcome you back in Florence. Apartments Florence Team.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Canberra, Australia
Reviewed February 4, 2015 for a stay in January 2015

How easy was it to book the property? How easy was key pickup/access to the property?
Overall condition of the property Bedding & mattresses
Kitchen & utensils Bathroom cleanliness
Other facilities & amenities Service
Liked best: Location
Liked least: Street noise all night in bedroom
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
15 Feb 2015
Thank you for your review on our Ghibellina96 apartment. Newly renovated vacation rental in the heart of Florence’s historic centre. This bright and spacious 2 bedroom apartment situated on via Ghibelina, a central street in the heart of the Santa Croce neighborhood. This prime location places you within walking distance to all of the historic landmarks of the city. Conveniently surrounded by restaurants, shops and food markets. Thank you aswell for your kind words on the efficiency of our service in assisting you with issues during your stay. Please sign in for our newsletter for news and best offers . Looking forward to have you back in Florence. Apartments Florence Team.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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2 guests
Adults2
Children0
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