Berni was great- allowed us to drop off our bags early while they were still turning over the apartment from the renters who had left. All the amenities we needed coffee, tea, fridge, microwave/convection oven, A/C, iron, stovetop, balcony etc. When the TV wasn't working, he replaced it right away (if you press the language button on the new remote, you can get the shows made in English to air in English- not that anyone is going to watch much TV in Florence). Less the 2 blocks to The Campo train station.
Bernie is in the hotel business so he understands the true meaning of hospitality!