1) We had requested an early check in at 1.30 pm and were met on time. However, when we entered the apartment to complete the check in formalities, we found it was very dirty and had not been cleaned after the previous occupants left. We were told that it would be cleaned by 3 pm, the normal check in time. At 2.30 pm no cleaning lady had even arrived at the apartment. After several follow ups we were told that the apartment would be cleaned by 5 pm and then by 7 pm! We had no choice but to wander around the city although we had been travelling since 7 am. When we finally got the apartment at 7 pm we found that the earlier garbage had not been removed!
2) The web-site mentions that toiletries are provided as also a welcome bottle of wine..in fact they have pictures of this along with the rooms...but none of this was done. Not only that, there was no dishwashing liquid, no kitchen towels, no detergent tablets and NO GARBAGE BAGS! The person who checked us in confirmed that the cleaning lady would leave these in the flat...but NOTHING. When we followed up we were told that they have stopped providing these as its against the law! Amazing...I have never had this experience with any AirBNB apartment that we have booked over the last several years....so if they can do it why not Apartments Florence?
3) We were promised a discount for the inconvenience caused but had to follow up several times through telephone and email. They finally reverted on the last day with a Euro 30 discount, which is hardly any compensation for the four hours of delay and the unremoved garbage! Incidentally, if the guest leaves behind any garbage they fine you Euro 30! we did not want to waste too much time in following up with them further on this so we just accepted the discount and called it a day.
4) The apartment itself is nice, well furnished and well located...about 15 minutes walk to the Duomo. However, it is smaller than it looks in the pictures. The Wifi works well.
The apartment location is very convenient to the station, but is in a rather depressing lane way with interesting aromas. This naturally means it is very quiet. That said, it is only two streets from the river and around the corner from the Chiesa SMH. It is spacious and well appointed with a well thought out bathroom and excellent wifi. The kitchen has sufficient materials for cooking meals although, as is often the case with apartments, it was lacking in the larder. The apartment has had a hard life with travelers knocking it around and it needs a bit of sprucing up.
Our first trip to Florence, and our first booking with Apartments Florence. A very good experience, customer focused and helpful organisation. Queries were dealt with promptly dealings with the admin team also very professional.
The apartment was ideally located, quiet, clean and well fitted out. Ideal for visiting any of the attractions.
Easy walks to local supermarket, bars and restaurants all with friendly local staff.
On our arrival we were met by the representative who was very helpful both in making us welcome and showing us around the apartment, including showing us where local attractions were.
The apartment was in a great location and easy access to the train station. We were greeted at the door and given a map of the city and ideas of places to go and where to eat. The apartment was clean and worked well for our family of 4.
Apartment had a horrible sewage smell. Person that helped us at check in suggested running water in drains. That seemed to help a first but did not fix the problem. Fortunately, we spent most of our time out of the apartment seeing Florence and lived with scented candles and open windows.
We stayed at the San Paolino The One apartment for 5 days, and it was just perfect for us. A quick 5 minute walk from SMN station and less than 10 to the Duomo (or an hour and a half if you get lost and distracted by all the glorious things to see!).
Florence of course is fabulous - so much to see and do. I could live there very happily for a year.
The apartment itself is perfect for a city break. The beds were blissfully comfortable, and the whole apartment had everything you could possibly need. The kitchen in particular was very well equipped, though we only used coffee cups and wine glasses! But you could certainly cook for a family there if you wanted to. Great shower in the bath room.
My only quibble was that the heating was regulated from some central place, and we found ourselves a little cold at times - I'd have liked to be in control of the heating ourselves, but when I rang up it was dealt with immediately. And perhaps some rugs or pictures would have been a good idea, to make the place feel a little more human.
However, I would certainly stay here again.
The location of the house is extremely very well and it's also very convenient.When I step into the room the that the style is amazing.If I will come to there in the future,I would like to book this house again.
|How easy was it to book the property?||How helpful were the directions to the property?|
|How easy was key pickup/access to the property?||Overall condition of the property|
|Bedding & mattresses||Kitchen & utensils|
|Bathroom cleanliness||Other facilities & amenities|
|Friends getaway||Older travelers|
|Families with young children||Large groups|