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“Great location, ideal apartment.”
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Very good
24 reviews
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Overview
Condo/Apartment -
2 Bedrooms, 1 Bathroom, Sleeps 6
Florence, Tuscany

Reviews from our community

Very good - based on 24 reviews
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Reviews from our community

Date | Rating
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English first
English first
French first
Italian first
Spanish first
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English first
sangeetap...
Mumbai, India
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Apartment dirty on arrival and no amenities provided as promised on the web-site”
Reviewed 20 May 2017 for a stay in April 2017
2
people found this review helpful

1) We had requested an early check in at 1.30 pm and were met on time. However, when we entered the apartment to complete the check in formalities, we found it was very dirty and had not been cleaned after the previous occupants left. We were told that it would be cleaned by 3 pm, the normal check in time. At 2.30 pm no cleaning lady had even arrived at the apartment. After several follow ups we were told that the apartment would be cleaned by 5 pm and then by 7 pm! We had no choice but to wander around the city although we had been travelling since 7 am. When we finally got the apartment at 7 pm we found that the earlier garbage had not been removed!

2) The web-site mentions that toiletries are provided as also a welcome bottle of wine..in fact they have pictures of this along with the rooms...but none of this was done. Not only that, there was no dishwashing liquid, no kitchen towels, no detergent tablets and NO GARBAGE BAGS! The person who checked us in confirmed that the cleaning lady would leave these in the flat...but NOTHING. When we followed up we were told that they have stopped providing these as its against the law! Amazing...I have never had this experience with any AirBNB apartment that we have booked over the last several years....so if they can do it why not Apartments Florence?

3) We were promised a discount for the inconvenience caused but had to follow up several times through telephone and email. They finally reverted on the last day with a Euro 30 discount, which is hardly any compensation for the four hours of delay and the unremoved garbage! Incidentally, if the guest leaves behind any garbage they fine you Euro 30! we did not want to waste too much time in following up with them further on this so we just accepted the discount and called it a day.

4) The apartment itself is nice, well furnished and well located...about 15 minutes walk to the Duomo. However, it is smaller than it looks in the pictures. The Wifi works well.

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
charlesha...
Sydney, Australia
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Good location, bad location”
Reviewed 14 May 2017 for a stay in May 2017

The apartment location is very convenient to the station, but is in a rather depressing lane way with interesting aromas. This naturally means it is very quiet. That said, it is only two streets from the river and around the corner from the Chiesa SMH. It is spacious and well appointed with a well thought out bathroom and excellent wifi. The kitchen has sufficient materials for cooking meals although, as is often the case with apartments, it was lacking in the larder. The apartment has had a hard life with travelers knocking it around and it needs a bit of sprucing up.

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Russell H
Lancaster, United Kingdom
Level 4 Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great location, ideal apartment.”
Reviewed 7 May 2017 for a stay in April 2017

Our first trip to Florence, and our first booking with Apartments Florence. A very good experience, customer focused and helpful organisation. Queries were dealt with promptly dealings with the admin team also very professional.

The apartment was ideally located, quiet, clean and well fitted out. Ideal for visiting any of the attractions.

Easy walks to local supermarket, bars and restaurants all with friendly local staff.

On our arrival we were met by the representative who was very helpful both in making us welcome and showing us around the apartment, including showing us where local attractions were.

Your age range 50-64
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
11 May 2017
Dear Russell,
Thank you for your kind and genuine review for San Paolino the One.
Your opinion is essential and is also a precious help to maintain the high standards that we have set at Apartments Florence.
You said it, the point of strenght of the apartment is the strategical location between the train, the city center and all the main leisure attractions.
We look forward to having you back to Florence.
Thank you!
Best Regards,
The Apartments Florence Team"
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tflippin
Charlotte, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great location”
Reviewed 19 April 2017 for a stay in April 2017

The apartment was in a great location and easy access to the train station. We were greeted at the door and given a map of the city and ideas of places to go and where to eat. The apartment was clean and worked well for our family of 4.

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stevev196...
Bad Durkheim, Germany
Level 1 Contributor
3 reviews
“Looked good, comfortable, great location, horrible smell...”
Reviewed 31 December 2016 for a stay in December 2016

Apartment had a horrible sewage smell. Person that helped us at check in suggested running water in drains. That seemed to help a first but did not fix the problem. Fortunately, we spent most of our time out of the apartment seeing Florence and lived with scented candles and open windows.

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
20 Jan 2017
Dear Steve,
Thank you for taking the time to leave your feedback about the apartment. We are extremely sorry about the inconvenience and we are glad to hear you enjoyed the location and your time in our City.
Following your feedback the owner has promptly addressed the issue which after investigation resulted in being caused by external factors out of their control. The situation was temporary and has been completely resolved - as you can see by the other reviewers of the apartment.
We hope you will choose to give us a chance in the future.
Don't forget to like our Facebook page to see new and exciting properties.
Grazie
Apartments Florence Staff
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
VMB76
Somerset, United Kingdom
Level 5 Contributor
58 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Great little apartment”
Reviewed 11 December 2016 for a stay in November 2016

We stayed at the San Paolino The One apartment for 5 days, and it was just perfect for us. A quick 5 minute walk from SMN station and less than 10 to the Duomo (or an hour and a half if you get lost and distracted by all the glorious things to see!).
Florence of course is fabulous - so much to see and do. I could live there very happily for a year.
The apartment itself is perfect for a city break. The beds were blissfully comfortable, and the whole apartment had everything you could possibly need. The kitchen in particular was very well equipped, though we only used coffee cups and wine glasses! But you could certainly cook for a family there if you wanted to. Great shower in the bath room.
My only quibble was that the heating was regulated from some central place, and we found ourselves a little cold at times - I'd have liked to be in control of the heating ourselves, but when I rang up it was dealt with immediately. And perhaps some rugs or pictures would have been a good idea, to make the place feel a little more human.
However, I would certainly stay here again.

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GiovanniW...
Shenzhen, China
1 review
“Excellent House”
Reviewed 19 October 2016 for a stay in September 2016

The location of the house is extremely very well and it's also very convenient.When I step into the room the that the style is amazing.If I will come to there in the future,I would like to book this house again.

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Liked best: kitchen
Travelling group: Friends
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
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Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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