Nice location. You can walk to every attractions in reasonable time. The facilities are really nice, the beds are super comfortable. The apartment is modern and cozy. We had a wonderful stay and would certainly recommend your apartment. Useful note: please make an appointment to the "reception team" ,otherwise you might wait for 40 mins on the street.
We're a family of five and visited Florence for three days. Even though the apartment looks bigger in the pics, it's fine and comfortable. However, I've some complaints. First, we had to wait for a guy to bring the keys (around 10 minutes in the street). The entrance hall is a bit depressing and the apartment wasn't clean. It's near the center but the area isn't good, at least with kids: the street is deserted.
Someone left the windows open and there were a lot of mosquitos. I rang up Christine because the anti-mosquitos plugs were empty but she told me they didn't provide them and the plugs should belong to the previous guests.
Four days after our leaving I received an email from Christine asking me for an extra-payment because something of the coffee machine is broken. We didn't use anything of the kitchen except a casserole to boil water. I'm trying to talk to her but she doesn't take the phone up.
I wouldn't recommend this apartment.
This was a great apartment in Florence. Great location. Very clean and fully equipped. The check in was great. Friendly staff who took time to instruct us and show us all that we needed to know. Provided maps and recommendations of local attractions and places to eat. Would highly recommend to any one with a family.
1) We had requested an early check in at 1.30 pm and were met on time. However, when we entered the apartment to complete the check in formalities, we found it was very dirty and had not been cleaned after the previous occupants left. We were told that it would be cleaned by 3 pm, the normal check in time. At 2.30 pm no cleaning lady had even arrived at the apartment. After several follow ups we were told that the apartment would be cleaned by 5 pm and then by 7 pm! We had no choice but to wander around the city although we had been travelling since 7 am. When we finally got the apartment at 7 pm we found that the earlier garbage had not been removed!
2) The web-site mentions that toiletries are provided as also a welcome bottle of wine..in fact they have pictures of this along with the rooms...but none of this was done. Not only that, there was no dishwashing liquid, no kitchen towels, no detergent tablets and NO GARBAGE BAGS! The person who checked us in confirmed that the cleaning lady would leave these in the flat...but NOTHING. When we followed up we were told that they have stopped providing these as its against the law! Amazing...I have never had this experience with any AirBNB apartment that we have booked over the last several years....so if they can do it why not Apartments Florence?
3) We were promised a discount for the inconvenience caused but had to follow up several times through telephone and email. They finally reverted on the last day with a Euro 30 discount, which is hardly any compensation for the four hours of delay and the unremoved garbage! Incidentally, if the guest leaves behind any garbage they fine you Euro 30! we did not want to waste too much time in following up with them further on this so we just accepted the discount and called it a day.
4) The apartment itself is nice, well furnished and well located...about 15 minutes walk to the Duomo. However, it is smaller than it looks in the pictures. The Wifi works well.
The apartment location is very convenient to the station, but is in a rather depressing lane way with interesting aromas. This naturally means it is very quiet. That said, it is only two streets from the river and around the corner from the Chiesa SMH. It is spacious and well appointed with a well thought out bathroom and excellent wifi. The kitchen has sufficient materials for cooking meals although, as is often the case with apartments, it was lacking in the larder. The apartment has had a hard life with travelers knocking it around and it needs a bit of sprucing up.
Our first trip to Florence, and our first booking with Apartments Florence. A very good experience, customer focused and helpful organisation. Queries were dealt with promptly dealings with the admin team also very professional.
The apartment was ideally located, quiet, clean and well fitted out. Ideal for visiting any of the attractions.
Easy walks to local supermarket, bars and restaurants all with friendly local staff.
On our arrival we were met by the representative who was very helpful both in making us welcome and showing us around the apartment, including showing us where local attractions were.
The apartment was in a great location and easy access to the train station. We were greeted at the door and given a map of the city and ideas of places to go and where to eat. The apartment was clean and worked well for our family of 4.