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“Culture and ice cream all around you”

Review of Pindemonte Lauren

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5 reviews
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Overview
Condo/Apartment -
1 Bedroom, 1 Bathroom, Sleeps 4
Florence, Tuscany

Reviews from our community

Average - based on 5 reviews
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Reviews from our community

Date | Rating
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English first
JM T
Saint Nicolas de Bourgueil, France
1 review
“Culture and ice cream all around you”
Reviewed October 20, 2015 for a stay in October 2015

Florence is beautiful and is within walking distance of this apartment.but buses run regularly. The apartment is on the second floor so be prepared to use the stairs a lot. The apartment has everything one could need (including a tin opener now) and is an excellent base. Florence is a city of culture but be warned - be prepared to queue! Even with advanced booking it was 20 minutes to get into the Uffizi. You should not leave without trying the gellato, which can be expensive but is utterly delicious. Pisa and Sienna are within easy train journeys and worthy of a visit.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Very comfortable and well equipped except for ..
Liked least: .... lack of tin opener: an essential in our opinion.
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
  • Was the property as advertised?
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  • Was it a good value for the price paid?
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Klee221
Orange, California
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“So disappointed”
Reviewed September 17, 2015 for a stay in May 2015

We had originally rented a home that would accomodate our entire group, they changed our location to two apartments at the last minute and we were stuck. I was hopeful and initially tried to make the best of it, however we had two apartments on the third floor of a complex that was completely under construction, no one could sleep. The elevator was tiny and took forever and the washer and dryer could not accomodate our group. We were locked out the first night because they did not explain how to use the various keys and the second night had to call to learn how to gain entry into the mid level door. We were charged for the late call and were treated very poorly by the on call help. He told us 'tick tock tick tock' or we would be locked out again. We had to leave our dinner to return to the complex in order to accomodate the individual who was supposed to be on call for 24 hours. I tried to deal with the management for a resolution but they failed to respond for several weeks and then refused any settlement and kept my deposit without explanation. I was tired of dealing with the frustration of the experience so I just let it be and lost out on the money and my 50th birthday celebration was not what I had originally planned.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: proximity to Porta Romano
Liked least: Did not meet the criteria had requested
Travelling group: Extended Family
Would you recommend this hotel to a friend?   No.
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
30 Nov 2015
Dear Guest,

Thank you so much for your feedback. We appreciate it!

I am sorry to hear you had some trouble during your stay. I want to assure you and any future clients that as a rule, Apartments Florence does not change the accommodation that clients have book and for this reason that is a very rare occasion that we try to avoid to our very best.
Even though as you said the elevator is not very big, having an elevator in the first place is actually a huge plus and a rarity in Florence ? an old city in which very few buildings have an elevator! Here, even a small elevator can be a huge plus for any short term but especially long term visitors who don?t want to climb the stairs every day. It greatly increases the comfort of your stay.
As you noted, we have a 24 hour Emergency service and try to take care of our clients in the very best way during any time of the day, understanding that anything can happen during your stay in Florence. In this case, you quickly reached a member of our staff who was glad to meet you at the apartment and help you get even if it was late at night. The only issue here is that he found himself waiting for a while after the agreed upon time. Despite this, he was there waiting for you when you arrived and was happy to help you get in.

Regarding this apartment or any other, we are always available and our offices are open every single day of the week, even on national holidays. Being the biggest provider of holiday rentals in Florence, we get hundreds of calls and emails daily, and they all get responded to. If you or any future clients need to reach us, we are always available!

We hope to see you in Florence soon again and we apologize for any inconveniences!

Apartments Florence
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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