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Reviewed July 18, 2019 via mobile

Nice hotel, big rooms and beautiful view if you happen to get a sea view accommodation.
Very good breakfast and friendly staff.
Extremely small gym not appropriate for this category of hotel.
Rooms are a bit old and not very well maintained to be a 5 star hotel.
Best Terrace is town and beautiful sunset !!

Date of stay: July 2019
Trip type: Travelled on business
1  Thank Aroundtheworld202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirezioneD3, Direttore at Grand Hotel Palazzo – MGallery by Sofitel, responded to this reviewResponded July 23, 2019

Dear Guest, thanks so much for your nice review. It has been a great pleasure to have you as a Guest in our hotel and we are glad to know that your stay was fine and that you appreciated our amenities. e hope and are looking forward have you again stayng in our hotel. Best regards. Fabio Cannucci Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 17, 2019 via mobile

Our experience showed that this hotel is certainly not a 5 star Hotel.
Why?
Well, to be fair, let’s start with some positives:
The historical architecture is grand, our suite‘s view on the ocean was magnificent, however, these two attributes were there from the very beginning, 100 years ago...
No hotel director can claim credits for that.
Now the attributes that should have been 5 star / premiere league as well, but were merely mediocre, and often not even that.
Here some of our experiences:
- We arrived in heavy rain and no one supported us with our luggage
- Electricity in our suite did not function right, some switches didn’t work
- Bathroom shower with molds in unhygienic condition
- There is no way to shower without half-drowning the area outside shower
- Airconditioning can’t be regulated, and when switched off, it soon smelled sulphuric (sign of unhygienic sanitary facilities)
- “Spa” continues not only the unhygienic story, but even excels it; many dark areas where you can’t and probably don’t want to see...; in one of the many ‘dark rooms’ there is a fully illuminated shower (fully transparent glass) in the center, surrounded by many loungers ‘in the dark’ - probably for paying guests who appreciate a free show...
- In addition, the “Spa” is a Design catastrophe in the motherland of Design and aesthetics... Taste is certainly subjective, so I try to put it this way, of the many Spas I have visited (I am a frequent business traveler), this is certainly one of the very bottom of my list...
- Let’s visit “service.” While some staff members were proactive and supportive, others were either not trained well (e.g. how to prepare a table or serve properly) and/or simply very reactive.
- Breakfast: On a scale from 1-10 (10= best), my rating here is a 2. Marginal fresh fruits (the cheap ones like watermelon in abundance...), cold coffee (in Italy!!), poor breads, very narrow cereals selection etc.

I will stop here as you have realized my point here:
Don’t come here if you don’t have to.
As loyal customer of the Accor Group and their Sofitel brand, I a afraid to say that this hotel is anything but an advertisement for the Group.

Date of stay: July 2019
Trip type: Travelled with family
4  Thank PaulZenker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirezioneD3, Direttore at Grand Hotel Palazzo – MGallery by Sofitel, responded to this reviewResponded July 23, 2019

Dear Guest, Thank you for taking the time to tell us about your experience at the Grand Hotel Palazzo Livorno - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards. Fabio Cannucci Hotel Manager

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Reviewed July 13, 2019 via mobile

Not appreciate the different / catchy picture of rooms which are not available when you arrive. We choose a room by picture, 470€ price and we were told that they have only one. This is not professional behave. Also restaurant i book by email ob webstite, nobody reply. For questions made with order, hotel reply after 2days. This is not possible in 5 star hotel. No more #AccorHotels.

Date of stay: July 2019
Trip type: Travelled as a couple
4  Thank Janica007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirezioneD3, Direttore at Grand Hotel Palazzo – MGallery by Sofitel, responded to this reviewResponded July 15, 2019

Dear Guest, Thank you for taking the time to tell us about your experience at the Grand Hotel Palazzo Livorno - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards. Fabio Cannucci Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 7, 2019

We stayed here for a week and would highly recommend. Beautiful Hotel, Spotlessly clean, very friendly staff, especially Marina at breakfast impeccable service. Lovely rooftop pool area and restaurant, with amazing views of sunset.

Only negatives, no courtesy room, or anywhere to shower for a late checkout, when we felt there is so much space in this hotel that it could easily be accommodated.

Being really picky it would have been nice for the boiled eggs at breakfast to be warm not fridge cold.

But would definitely stay again.

Date of stay: July 2019
Trip type: Travelled as a couple
1  Thank Bull08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirezioneD3, Direttore at Grand Hotel Palazzo – MGallery by Sofitel, responded to this reviewResponded July 8, 2019

Dear Guest, thanks so much for your nice review. It has been a great pleasure to have you as a Guest in our hotel and we are glad to know that your stay was fine and that you appreciated our amenities. e hope and are looking forward have you again stayng in our hotel. Best regards. Fabio Cannucci Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 18, 2019

Date of stay: June 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
DirezioneD3, Direttore at Grand Hotel Palazzo – MGallery by Sofitel, responded to this reviewResponded June 25, 2019

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