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2 - 7 of 223 reviews
Reviewed May 26, 2019

Very nicely renovated old villa, right on the water - so a perfect location, with in-ground pool, in house restaurant and bar. Sound good? It is, but it's attention to detail that lets this hotel down. Stayed for 3 nights in October 2018, arrived in a cab, had luggage, but there was no one to help. After finally getting up the front steps, we found reception and were eventually checked in. After freshening up late afternoon went downstairs to the bar for a drink on a hot day. No staff in sight. I eventually got the attention of the lady on reception and we got our drinks - finally. This was the case all through our stay here. A lack of staff or disorganisation let this little gem of a hotel down.

Room tip: Ask for something with a sea view...
Date of stay: October 2018
  • Trip type: Travelled with family
    • Value
    • Service
1  Thank Pacblue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 3, 2018

We spent 5 nights at Hotel Universal. The hotel staff are friendly and unimposing, it's a quiet place to get away from it all. The hotel is in a lovely old building, but fairly newly renovated, clean and attractive. The rooms are simple but had everything we needed. Great sea views! Breakfast was good quality - bread, ham, cheese, fruit, yoghurt, croissants, muffins etc. The pool area was quiet and pleasant, although the water was a little cold! I would definitely recommend this hotel and hope to return. There are also a few restaurants and shops within walking distance, and buses into Livorno. We had dinner one of the evenings at the hotel restaurant - good quality and quite reasonable - amazing sirloin steak and cacciucco.

Date of stay: August 2018
2  Thank Coniglia78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 11, 2018 via mobile

We stayed for two nights in two rooms. One was very small but on the second day the toilet broke and we got the suite instead. Rooms were very clean and modern enough. Staff extremely nice and helpful. Breakfast ok, it had what you need. Small poolarea with a very clean pool.

Date of stay: July 2018
Trip type: Travelled with family
Thank mmsai2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 1, 2018

We spent one night here and were very happy with the room and the building. This is an old palace that sits right on the beach. Many of the original tiles and building accents have been retained which adds to the charm. The rooms have very modern updates, are quiet, and have good air conditioning. Nice bathroom too. The onsite restaurant was closed the night we stayed so we walked down the beach path into town and found a good seafood restaurant. We enjoyed our one night stay at Universal and would recommend. They have secure onsite parking which is very nice.

Room tip: See if you can get a sea view room on one of the upper floors.
Date of stay: June 2018
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank 408KeithM408
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 1, 2018 via mobile

Way better than most 4 stars in the area.

A) Staff extremely polite and helpful
B) recently renovated: lovely
C) extremely clean (and I am one of those who goes around with disinfectant wipes in my suitcase)
D) literally on the shore

Not sure about food because I didn't eat on site
Room tiny but cozy

100% Worth the money

Date of stay: December 2017
Trip type: Travelled solo
Thank Irene M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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