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All reviews bus stop directly outside the hotel separate rooms huge bed walk into town four star private terrace reception staff an excellent hotel buffet breakfast old city bed and pillows top floor comfortable rooms central lucca gelato modern hotel family room
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Reviewed October 4, 2011

Its a great hotel no two thoughts about it.
But we booked the top of the line room, thats a suite with one king and 2 beds but on checking in we were asked for 50 Euros more for extra people and no where on the website does it say that and while booking it PRICELINE never mentions it but writes it in FINE PRINT.
I had to pay the 50 Euros without which they wouldnt give me the room and we were driving in and it was like 10 PM.
I wouldnt say that the hotel staff was rude or something but I would ask everyone to check what room you are booking through to priceline.com as its a rip off.

Just make sure what you are getting as they have similar room with sofa bed too and thats what I was offered even if it said on my reservation that its one king and 2 double beds.

Just a heads up as you wouldnt want to be paying more for nothing again.

overall a good hotel good rooms great breakfast and nice staff.

Room tip: eat the breakfast its included and good one.
Date of stay: September 2011
  • Trip type: Travelled with family
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1  Thank hitvyas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 22, 2011

We booked our hotels through Holiday plus and really did not know what to expect as this was our first trip to italy and we do not speak italian. We had to book dinner and breakfast through the deal we bought.
The staff were so helpful, our room was lovely - new, clean and we had a lovely view of the mountains etc from our window.
The dinner and the resturant staff were increadible....they were so helpful - gave great recomendations and the food was of an excellent standard!
I would definately reccomend a visit to Lucca - lovely italian town and would most certainly recommend a night at the best western - we had a great stay!

Room tip: Ask for a room facing the mountains (back of hotel)
Date of stay: September 2011
  • Trip type: Travelled as a couple
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Thank Angie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 15, 2011

Location: Ideal for those driving to Lucca. It is on the via Romana, a short distance from town. From its website, I thought we would be able to walk to the walls but it is too far. The public shuttle bus stops right outside the hotel and is a 6-7 minute drive into the old walled city. It's too bad the shuttle service stops at 8 pm, because we had to use a cab to get back after dinner.
Amenities: after 10 days on the road staying in quaint and charming agriturismi, the BW was a big change. On the positive side, it had great AC, an elevator and flat screen TV....but those are the negatives too. It's basically a charmless chain hotel with no unique features at all. It was unusually hot during our trip so the AC was welcome though! I was happy to have free wifi service and the login and passwords change every 24 hours. Don't forget to stop by the desk to get the new information every day.
The breakfast room is large with a good variety of foods...even scrambled eggs which were quite good. We didn't try the restaurant or bar.
There are bikes to rent out front, but the street the hotel is on has quite a bit of traffic. I would be nervous to ride a bike on it. Once in town, there are many bike rental spots so I might use one of them instead.
Cleanliness: perfect! New sheets every day, bathroom was spotless. No complaints whatsoever.
Staff: everyone was very pleasant during check in and with our typical questions. There was a welcome packet given to us with our key that included a list of restaurants in town, a map, the shuttle bus schedule and other bits of helpful information. I was disappointed that when we asked to purchase shuttle bus tickets at the reception we were told that they ran out that morning. This was at 6 pm...it would have been nice if someone had made a run to get some more since buying them on the bus costs twice as much. Pre-paid tickets are 1 euro and on the bus they are 2. Not a huge sum, but the staff could have made sure to have enough on hand.
Views: none, except for a huge parking lot, which is a very lovely sight when you are used to driving and parking in tiny spaces!
All in all, this is a fine, mid-price hotel for people arriving by car. We were very happy with this choice.

Date of stay: September 2011
  • Trip type: Travelled as a couple
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4  Thank travelfreak53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 3, 2011

we moved here from a rural air con less property so i was in heaven. We had a family suite which was 2 bedrooms very modern,sheets changed and room cleaned every day which was a contrast from the last place. No nice views etc but practical and functional. It seems aimed at the business traveller due to the lack of outside space such as a garden or pool which kids enjoy. It had WIFI in reception but also claimed to have it in the room although i didnt try. Its a good walk from LUCCA but we had a car anyway and paid to park nr the walls. Breakfasts were very good,choice of cereals,pastries,eggs,bacon,toast,staff very attentive. However,on the last night we ate in the hotel as it was too late to go out but the meal was expensive and poor in fact the worst we had since arriving in Italy. My meal was tasteless and i think it was probably defrosted and reheated.We had an early flight so was showed a small early leaver breakfast room which had a coffee machine,juice and buscuits.Not much choice but it was a nice gesture. Overall i would recommend this for a few days of luxury but without a pool or garden it falls short for a family holiday.

Date of stay: August 2011
  • Trip type: Travelled with family
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Thank homesmart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 15, 2011

Arriving in Lucca late in the day with no reservations, we drove to the center city and made inquiries at several hotels. Prices for last minute rooms were very high, and we quickly learned that parking our car would be a hassle. Then we headed outside the walls to the Best Western Grand Hotel Guinigi, with rather low expectations.

What a pleasant surprise! The staff greeted us very courteously, our room was spacious and modern (likewise the bathroom), and the large breakfast buffet was one of the nicest we'd seen in Italy. Our room had a lovely view of the mountains to the north, and we could see our car in the hotel's large, free parking lot.

Also, driving into the center city for dinner was surprisingly easy. The drive took a little more than five minutes, and we found many parking places were available in city lots late in the day. We enjoyed a relaxing dinner and returned to the Best Western Grand Hotel Guinigi with no problem.

Date of stay: June 2011
  • Trip type: Travelled as a couple
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Thank SuzanneandJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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