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All reviewsfree parkingspa accessold cityrooms are a bit smalltrain stationnice hotelminute walkring roadhotel bicycleshotel is locatedreception staffthe hotel offers freecomplimentary bikesbreakfast was excellenttown wallsporta elisaroom was spotless
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Reviewed June 17, 2017 via mobile

Stayed in Lucca at this beautiful boutique hotel for four days, it was lovely, our room was big with a sofa, table and chair, flat screen TV, bar fridge and safe. The receptionists were very helpful with restaurant and train info and spoke excellent English.

The bathroom had complimentary robes and slippers and delicious smelling toiletries. The shower had two waterfall heads and two hand held showers, really helpful if you have kids OR very romantic depending on who you're with!!!!

There was a bar downstairs for coffees and night caps and the breakfast room was full of everything you could possibly want to eat from cereal to cakes and fresh meat and cheeses as well as fresh fruit and yoghurts.

The only downsides were the bar was limited, and they didn't serve lunches. That said there was a fabulous fish restaurant next door and although the menu was in Italian, the waitresses were so helpful and spoke great English.

It was about a 10-15 walk into the walled city with great walks along the wall, fab place to people watch!

The station was also a 15 walk and the train to Florence was air conditioned and about 1hr 50 minutes.

Overall a great stay and highly recommend the hotel and Lucca. Will definitely go back again.

Stayed: June 2017, travelled as a couple
Thank janp600
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlbCelide, E.FRANCO / Resident Manager at Albergo Celide, responded to this reviewResponded June 18, 2017

Dear Guest,

Thank you for your five star review! At The Celide we take great pleasure in delivering an exceptional and memorable experience for all of our guests, and I am glad we achieved this during your visit.

I will be delighted to share your comments with the rest of the staff, in particular your kind words about the receptionists .

We are so glad you have already decided to book a return visit, and look forward to welcoming you back very soon.

Kind regards,
Ermelindo FRANCO / Resident Manager

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Reviewed June 9, 2017 via mobile

Four of us just returned from a tour of Italy. The Albergo Celide was the nicest hotel we stayed at. The rooms were clean and comfortable. We enjoyed the roof garden in the afternoon and a nice breakfast buffet each morning. The staff was very helpful with restaurant and activity recommendations and went out of their way to help us schedule a tour and offer the use of bikes on a number of occassions. We used the free bikes to bike the wall, bike through town, and bike to our tour pick up. They continue to offer outstanding service as they are helping us with shipping a forgotten item back to the states. We would definitely return.

Stayed: June 2017, travelled with family
Thank Trip554683
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlbCelide, E.FRANCO / Resident Manager at Albergo Celide, responded to this reviewResponded June 10, 2017

Dear Guest,

Thank you for taking the time to review your recent visit -
We were truly delighted you chose to stay with us at The Celide for your holidays..
I was so thrilled to hear that you had such a wonderful stay. It is our primary aim to exceed the expectations of all of our guests and to create a special and memorable experience - I was delighted to read we did just this, and you enjoyed your room, staff breakfast buffett , free bikes and last but not least our beautiful city .

To read your kind compliments about the staff is really so pleasing - and it is always nice when a guest takes the time to mention a member of the team by name. I will have great pleasure in sharing your comments with Lorenzo and Jamie -

I am so glad you made your train!

We look forward to welcoming you back to The Celide again very soon.

With kind regards

Ermelindo FRANCO / Resident Manager

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Reviewed May 30, 2017 via mobile

2 days in lucca.we booked a small room and it was indeed small.so would recommend a larger one.overall clean good hotel .plenty of parking.breakfast excellent.bikes available for free which was great. Bar limited.did not see anyone in there but great bar next door. Lucca wonderful...

Stayed: May 2017, travelled as a couple
1  Thank Louise11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlbCelide, E.FRANCO / Resident Manager at Albergo Celide, responded to this reviewResponded May 30, 2017

Dear Guest,

Many thanks for the wonderful words of appreciation has dedicated to us.

Making a unique experience to our Guests is what we want every day in our work and knowing that he has spent a wonderful stay with us makes proud and happy.

We looking forward to welcome you soonest at the Celide Hotel! Goodbye!

Kindest regards,

Ermelindo FRANCO / Resident Manager

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Reviewed May 22, 2017

Last week we spent 3 nights at the Albergo Celide which is conveniently located a short
walk or cycle ride from the old town of Lucca, just outside the city walls.
Our room at the hotel was compact as booked but very comfortable and clean.
The staff at the hotel were very helpful with everything but apart from the beautiful
weather at 28- 30 degrees the highlight of the trip for me were the hotel bicycles which
the hotel guests can borrow at no charge, a great perk at this hotel.
A relaxing cycle ride around the perimeter of the city on the city wall is great fun.
The town of Lucca is delightful with its narrow streets and numerous attractions as
well as some beautiful churches. The restaurants and cafes all offer a wide range of
food and in all cases the beer and house wines were delightful.
If you haven't visited before you must go its a great experience.
We look forward to returning in the not to distant future.
regards AIL.

  • Stayed: May 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank 34primrose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlbCelide, E.FRANCO / Resident Manger at Albergo Celide, responded to this reviewResponded May 23, 2017

Dear Guest,

I would like to thank you for having devoted part of your time to review, enabling us to monitor the quality of our services to bring them closer and closer to your expectations; Guest Satisfaction is a primary objective for Hotel Celide & Spa.

We are delighted to have appreciated the structure and our services; Our Staff receives continuous training for a friendly approach to the Guests, and to follow the service guidelines tailored to meet every guest, who confirm this attitude to the Management each day.

We look forward to welcome you once again
With our best regards,

Ermelindo FRANCO / Resident Manager

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Reviewed May 18, 2017

We stayed two nights here and were happy with everything about it. Meals in both the restaurant and cafe both proved excellent in terms of food, service and value. The bicycles were kind of chic and in very good condition for pleasure riding (the outer wall of Lucca was fun, as well as the interior streets). We used the surprisingly nice sauna as well. The best way to utilize that is through coordination with staff--we arranged for a short massage after the sauna, which worked out especially well (and seems to be the manner preferred by the hotel, natch).

  • Stayed: May 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Tom M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlbCelide, E.FRANCO / Resident Manager at Albergo Celide, responded to this reviewResponded May 19, 2017

Dear Mr Tom

Thank you for your outstanding review and for taking the time to leave such great feedback following your recent stay at The Celide .

We are delighted you enjoyed your time with us and found everything to be "perfection".

We take great pride in delivering the highest levels of service to our guests, in order that they enjoy a memorable and faultless experience, and I am so pleased that we achieved this during your visit.
I am thrilled you found your room comfortable and enjoyed our central location and the staff.

We look forward to welcoming you back to stay with us again very soon.

Kindest regards,

Ermelindo FRANCO / Resident Manager

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