We stayed here for 3 nights as part of a group of five, and we were all very happy with our stay.
The welcome was adequate, and questions about where to catch the bus to town were answered informatively. It's a long slog up into the old town, but there is a bus service, and the taxis are very quick to arrive. We took the bus partway, then used the escalators, which take you through the historic underground displays, to reach the top.
Our rooms were close together on the second floor, and were immaculate. The showers were hot and powerful. The rooms were well-serviced every day, with clean bedding alternate days. We had a cross-trainer in our room, I'm not sure why. We didn't use it, but others might appreciate it.
Wifi reception was good at all times. Perhaps previous problems have been sorted.
We used the pool, and hired huge, fluffy towels which we kept for our stay. The pool was very clean, the poolside loungers were comfortable. There was a poolside snack menu available at lunchtimes, but we didn't avail ourselves of it. The pool was a bit chilly for me, but our friends felt it was fine.
In the evening we used the bar, which was serviced on request. It is near the reception desk, so it wasn't a problem. The gin measures were generous and dishes of nuts and crisps were provided with no charge. We ate at the hotel on our first evening, and the menu was wide and interesting. All of us thoroughly enjoyed our meals; they were delicious! I was surprised the dining room was so quiet.
Another contributor described the reception staff as cold, but we had some warm, jokey conversations with them.
Breakfasts were very good, with a huge choice. Coffee came from a machine, but there was a notice saying that this was to speed things up, but staff could accommodate other requests. There was fresh fruit, fresh bakery products, cold meats and cheeses, cereals, yogurts and seeds for toppings. The staff were constantly clearing and re-laying tables, and renewing supplies. Nothing ran out in the time we were there.
My only small niggles were that I had brought the wrong plug adapters, and the hotel had none to lend, which I found surprising. Also the fruit juice was from a machine and it was rather weak.
We had rooms facing the motorway but were not disturbed by traffic noise.
Yes, the outside is unprepossessing, and the decor is traditional and a bit dated, but the hotel is clean and comfortable, and I would certainly use it again.