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Daniela Curta

Excellent hotel in Bern

5.0 of 5 bubblesReviewed Nov 28, 2023via mobile
Excellent hotel in Bern, close to the train station and close to the main atractions, lovely breakfast, comfortable beds, excellent bath products Rituals brand, nice staff ready to help you with everything that you need. Lovely tea welcome.
I recommand this hotel, thank you for the nice experience in your hotel💐
Date of stay: November 2023
Trip type: Travelled with family
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Klaus Eisele, General Manager at Sorell Hotel Ador, responded to this review
Responded Nov 29, 2023
Dear guest !
Thank you very much for sharing your experience in our hotel. It's our goal to meet your needs! Hope to see you again in a sorell hotel.
Your's from berne
Klaus Eisele, host
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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1 - 6 of 496 reviews
Reviewed November 13, 2022

This hotel is ideal for a long weekend or business trip, located as it is within easy walking distance from the station and close to a bus stop from where you can visit all you want to see of this lovely historic capital of Switzerland. The hotel bedrooms are on the small side and basically furnished, but they are comfortable and spotlessly clean. The breakfast is excellent - the best I have enjoyed in hotels across Switzerland - and the breakfast room is spacious. Above all the personnel were friendly and helpful - when the train network broke down on the day of my departure they allowed me to return to my room to rest!

Room tip: If you want a quiet room ask for a room on the sixth floor facing away from the street.
Date of stay: November 2022
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Frenchmaggie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Klaus Eisele, Geschäftsführer at Sorell Hotel Ador, responded to this reviewResponded March 15, 2023

Dear Frenchmaggie

Thank you for your encouraging review and for having taken the time to share your positive experience with us.
We are very pleased to hear that you felt at home during your stay with us at the Sorell Hotel Ador and that the kindness you experienced at the Sorell Hotels was commendable. Thanks to our employees, we manage to surprise and delight our guests every day - that is our passion.

We look forward to welcoming you again soon at the Sorell Hotels.

Best regards,
Klaus Eisele, host

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 3, 2022

This is a really quiet and clean hotel close to Bern station, only 5 minutes away. The staff are really helpful and the breakfast is really good. It is a short walk to the centre of Bern where you can see the beauty of this city.

Date of stay: October 2022
    • Rooms
    • Cleanliness
    • Service
Thank Gavin M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Klaus Eisele, Geschäftsführer at Sorell Hotel Ador, responded to this reviewResponded November 6, 2022

Dear Gavin
Thank you for your great comment. I forward this immediatly to the people involved.
Hope see you again here in Berne in a Sorell Hotel.
Best Regards from Berne
Klaus, host

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 11, 2022 via mobile

Clean, efficient and functional, 5min walk west from station and a simple but quite reasonable breakfast with gluten free options. Reception was welcoming and staff respected my wishes to avoid room cleaning during my stay (which I think is wasteful and not needed). WiFi was fine and the bed comfortable though the pillows swallowed your head! Close to the University and city centre - I recommend Tibits vegetarian buffet.

Date of stay: September 2022
Trip type: Travelled on business
Thank Ricardodesantaalbana
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Klaus Eisele, Geschäftsführer at Sorell Hotel Ador, responded to this reviewResponded November 6, 2022

Dear Ricardodesantalbana!
Thank you very much for your nice comment. That's what we want to be - great to meet your needs.
I hope to see you again in Berne - in a Sorell Hotel may be ?
Warm wishes from berne
Klaus, host

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 13, 2022 via mobile

This hotel located in the heart of the city of Bern, walking distance from the main station. And has the best connections of public transport.

The hotel pretty much outdated regarding infrastructure and design, but it’s clean and sufficient to stay a night or two. Be aware in mind this hotel is not a holiday resort. So at least lower the expectations.

The staff are friendly, especially the breakfast staff. She was very catering and humble. She asked us if we were going to see each other again the next breakfast, but unfortunately we only stayed there for a night. So she bid us farewell. Thank you for the hospitality miss (I don’t remember her name).

Date of stay: September 2022
Trip type: Travelled as a couple
Thank BerryErwanto
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Klaus Eisele, Geschäftsführer at Sorell Hotel Ador, responded to this reviewResponded September 15, 2022

Dear Berry

Thank you for your encouraging review and for having taken the time to share your positive experience with us.
We are very pleased to hear that you felt at home during your stay with us at the Sorell Hotel Ador and that the kindness you experienced at the Sorell Hotels was commendable. Thanks to our employees, we manage to surprise and delight our guests every day - that is our passion.

We look forward to welcoming you again soon at the Sorell Hotels.

Best regards,
Klaus Eisele, host

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 21, 2022

Absolutely horrible service.

When checking in we discovered the booking agency made a mistake and booked two rooms in two different Sorell Hotels in Bern. Luckily this was not a poblem at first, and for 50 CHF rebooking fee we could rebook the other room of Sorell Hotel Arabel to a room at Sorell Hotel Andor.

When we were checking out however we got a different member of staff who suddenly backed out of the 50 CHF fee deal and wanted us to pay for the new room in full. They basically expected us to pay for two full rooms instead of one, increasing the costs to hundreds of CHF. They were claiming the other Sorell hotel was "independent" from this Sorell hotel (despite both being Sorell Hotels??). Only after a long time of discussion and explaining the staff went back to the original deal of 50 CHF rebooking costs.

The room and breakfast are OK, The checkout staff however really put the sore in Sorell.

Date of stay: August 2022
    • Rooms
    • Cleanliness
    • Service
Thank JasonDelft
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Klaus Eisele, Geschäftsführer at Sorell Hotel Ador, responded to this reviewResponded September 15, 2022

Dear Jason
I feel very uncomfortable about your comment and all matters what happend to you.
At the end of the day the agency you booked with, made the mistake not we. We tried to solve the situation at its best.
I am again sorry what happend - please book the next time direct in the hotel, so things are very clear from the beginning.
Best Regards
Klaus Eisele, host

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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