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Heidi M

Go for the Breakfast!!

5.0 of 5 bubblesReviewed Jul 15, 2023
FANCIEST BREAKFAST we have ever had the pleasure of enjoying! The whole family was blown away by the amazing spread of fresh and homebaked choices. I just remember thinking I have never seen a fruit salad bowl arranged so beautifully. They really put A LOT of love, attention, and pride into their breakfast.
This hotel was located in a perfect location for us since we just needed a place to sleep near the train station. It was an easy and safe 10 minute walk away. It is also located in the hub of all that is happening in the city. We didn't have time to check out the town but we definitely want to return since we saw so many historical-looking statues and buildings on our walk. The hotel manager told us that this is the oldest hotel in the city - from 1508. The rooms thankfully are modern though. :) Only suggestion I have is that if you need a quiet sleep, ask for a room not on the front side of the building or at least not right above the street level restaurants and night life.
Manager was super accommodating and even helped us check in after the regular hours due to our late train arrival. They spoke English and were very kind to us.
Date of stay: June 2023
Room Tip: Kids loved that the beds were all singles - so they didn't have to share.
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Mike Jaussi, Geschäftsführer at Hotel Goldener Schlussel, responded to this review
Responded Jul 17, 2023
Dear Heidim477

Thank you for your great feedback and we will be happy to pass this on to our staff.

Kind regards, Brigitte Tellenbach, Recetpion

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed July 2, 2023

As noted location was great. The rooms were small, with funky bathrooms. Felt like pre fabricated Ikea bathrooms. They were functional. Front desk friendliness and help was awesome! Breakfast was ample, and the sidewalk bar service was also excellent!

Date of stay: June 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank rhp911
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mike Jaussi, Geschäftsführer at Hotel Goldener Schlussel, responded to this reviewResponded July 16, 2023

Dear rhp911

Thank you very much for the great feedback. We are glad you had a good time.

Kind regards, Brigitte Tellenbach, Reception

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 23, 2023

What a lovely hotel ! Situated in the centre of beautiful Bern a short walk from all the main historical sites, trams and train station. Everything you need in a room, tea making facilities, safe, even an umbrella you could borrow, not that we needed it as the weather was warm and sunny. The hotel was immaculately clean, and the staff lead by the charming Manager Mike Jaussi could not do enough to make you comfortable. Including some great recommendations for restaurants and site seeing trips. Looking forward to a return trip.

Date of stay: May 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Culture816654
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mike Jaussi, Geschäftsführer at Hotel Goldener Schlussel, responded to this reviewResponded July 16, 2023

Dear Culture816654

We are glad that you had a great time with us and thank you for your great feedback.

Kind regards
Brigitte Tellenbach
Reception

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 27, 2022 via mobile

Great location on a lovely historic street. Easily accessed from the train station and by tram. Very roomy room for two, contemporary and clean. Wonderful shower head! Generous breakfast. Nice service at front desk. Would repeat this stay next time!

Date of stay: December 2022
Trip type: Travelled with family
Thank Lisa K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 26, 2022

I can't say too many good things about this hotel. We had a Double Comfort Room on the top floor. It was huge! Probably 350 to 400 sf. It also had 3 skylights and a small balcony. The roof lines sloped so some space was difficult to access. There was lots of closet and storage space. The bathroom was spacious and the water pressure was good. Lighting was very good and the bed was comfy. Breakfast was good and plentiful with breads, meats, cheese, fruit, yogurt, hard boiled eggs, croissants and juices. All the staff members were friendly and helpful. Oh and Location? Well, about a 1-2 minute walk to Zeitlogge (Clock Tower) and lots of frequent running trams with many going to the train station. The only negative thing was that it was very hot in Bern (late August) and there was no AC but there was a quiet fan and we opened the skylights and the patio doors which cooled things down. It was kind of noisy though until after midnight because of the bars and restaurants in the area and having doors and skylights open.

Room tip: 4th floor Double Comfort room was amazing!
Date of stay: August 2022
    • Rooms
    • Cleanliness
    • Service
Thank HikingFoolCincinnati
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 28, 2021

Reception was very friendly! Once we got our lay of the land this was a great home base for two short days in Bern. Breakfast was ample, coffee delicious and the staff were all helpful! The room was comfortable...although the "bathroom pods" were rather unique...and not much privacy if that matters to you.

Date of stay: September 2021
    • Location
    • Cleanliness
    • Service
1  Thank Heather784
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mike Jaussi, Geschäftsführer at Hotel Goldener Schlussel, responded to this reviewResponded October 1, 2021

Dear Heather784,

Thank you very much for your kind feedback! We are happy to hear that you enjoyed your stay here in Bern!
Hopefully we will see you once again and wish you all the best until then and stay healthy!

Kind regards,
Valerie Lüthi - Receeption

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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