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N Critic

No Complaints

4.0 of 5 bubblesReviewed Oct 1, 2019
No complaints with my stay. It is convenient to the University and the central train station. Public transit service to it is very good. Staff was general helpful and the rooms were smartly decorated, even if they are pretty basic.
Date of stay: September 2019
4.0 of 5 bubblesRooms
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AdorBern, Manager at Sorell Hotel Arabelle, responded to this review
Responded Oct 22, 2019
Dear n_critic

Thank you for your encouraging review and for having taken the time to share your positive experience with us.
We are very pleased to hear that you felt at home during your stay with us at the Sorell Hotel Arabelle and that the kindness you experienced at the Sorell Hotels was commendable. Thanks to our employees, we manage to surprise and delight our guests every day - that is our passion.

We look forward to welcoming you again soon at the Sorell Hotels.

Best regards,
Klaus Eisele, host
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (245)
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3 - 8 of 245 reviews
Reviewed September 10, 2019

Excellent facilities, location and comfort. the room was comfortable, clean and quite big. The hotel is at a very convenient location for exploring Bern, very close to the train station and close to public transport. The staff was very friendly and helpful. I would recommend it.

Date of stay: September 2019
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank middleagedconference
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AdorBern, Manager at Sorell Hotel Arabelle, responded to this reviewResponded October 22, 2019

Dear middleageconference

Thank you for your encouraging review and for having taken the time to share your positive experience with us.
We are very pleased to hear that you felt at home during your stay with us at the Sorell Hotel Arabelle and that the kindness you experienced at the Sorell Hotels was commendable. Thanks to our employees, we manage to surprise and delight our guests every day - that is our passion.

We look forward to welcoming you again soon at the Sorell Hotels.

Best regards,
Klaus Eisele, host

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 9, 2019

Lovely and attentive personnel, specially the breakfast attendants. We requested a quiet room and were given a really silent room facing the inner courtyard. Excellent breakfast, with some hot dishes (scramble eggs and bacon), and great selection of cheese, cold meat and smoked salmon. There were also hand-made jams. Good quality toiletries. Waking distance to the train station (less than 10 min). They offer a pillows menu and you can choose the type of pillow that you prefer, which was very welcome.

Date of stay: May 2019
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Seila T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AdorBern, Manager at Sorell Hotel Arabelle, responded to this reviewResponded June 18, 2019

Dear Seila T

Thank you for your outstanding review and for having taken the time to share your positive experience with us.
We are very pleased to hear that you felt at home during your stay with us at the Sorell Hotel Arabelle and that the kindness you experienced at the Sorell Hotels was commendable. Thanks to our employees, we manage to surprise and delight our guests every day - that is our passion.

We look forward to welcoming you again soon at the Sorell Hotels.

Best regards,
Klaus Eisele, host

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 22, 2019 via mobile

The Sorell Hotel Arabelle is a basic hotel close to the Bern Railway Station and the Bern city centre. Functional room, not large but ok to stay for a night. The hotel and the room were clean, staff friendly and helpful.

Date of stay: October 2018
Trip type: Travelled on business
3  Thank OD243
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AdorBern, Manager at Sorell Hotel Arabelle, responded to this reviewResponded June 18, 2019

Dear OD243

Thank you for your encouraging review and for having taken the time to share your positive experience with us.
We are very pleased to hear that you felt at home during your stay with us at the Sorell Hotel Arabelle and that the kindness you experienced at the Sorell Hotels was commendable. Thanks to our employees, we manage to surprise and delight our guests every day - that is our passion.

We look forward to welcoming you again soon at the Sorell Hotels.

Best regards,
Klaus Eisele, host

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 13, 2019

Nice attention to small details in the room, hot drink facility, fruit. Excellent quality range of food for breakfast, conveniently central on bus route 12 for the station and the Paul Klee Centre. Made very welcome by the friendly staff.

Date of stay: February 2019
  • Trip type: Travelled solo
    • Value
    • Rooms
    • Service
Thank paulanthonyr2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AdorBern, Manager at Sorell Hotel Arabelle, responded to this reviewResponded March 25, 2019

Dear paulanthony

Thank you for your encouraging review and for having taken the time to share your positive experience with us.
We are very pleased to hear that you felt at home during your stay with us at the Sorell Hotel Ador and that the kindness you experienced at the Sorell Hotels was commendable. Thanks to our employees, we manage to surprise and delight our guests every day - that is our passion.

We look forward to welcoming you again soon at the Sorell Hotels.

Best regards,
Klaus Eisele, host

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 13, 2018 via mobile

The room is very functional and spacious. The colors are disputable. Beds are definitely ok and comfy. The bathroom is ok an d clean but not well maintained. Nothing to say about welcome. Very useful tea bags and coffee available with to small kettle.

Date of stay: November 2018
Trip type: Travelled as a couple
Thank chrischi000007
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AdorBern, Manager at Sorell Hotel Arabelle, responded to this reviewResponded December 5, 2018

Dear chrischi000007

Thank you for having taken the time to share your experience during your stay with us at Sorell Hotel Arabelle.
We would really like to make your next stay as perfect as possible. The Sorell Hotels are a smart choice because of their central location and absolutely delicious Sorell breakfast. Hope to make your next stay more than basic - this would be our passion !

We would be pleased to welcome you back at the Sorell Hotels and to make your stay as perfect as possible.

Best regards
Klaus Eisele, host

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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