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“amazing hotel, service, views... words are not enough” 5 of 5 bubbles
Review of Palace Luzern

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Palace Luzern
Ranked #2 of 68 Hotels in Lucerne
Certificate of Excellence
Lisboa
Level Contributor
60 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
“amazing hotel, service, views... words are not enough”
5 of 5 bubbles Reviewed 16 September 2011

It's really a 5 star hotel and you can´t expect more. My husband and I spent last weekend in this hotel, from the 9th til the 11th september 2011. Our room in the 5th floor had an amazing lake view, it was huge, confortable, elegant and had plenty of room for luggage, truely, as much as in our walk in closet at home :)
I think the photos I'm posting are much better then my poor english words but I'd like to emphasize that the staff is brillant, they have a notion of good services that's difficult to match. If you chhose this hotel, you'll never regret a thing, on the contrary, it will be an once in a life time exepirience.

Room Tip: if you stay in this hotel you MUST pick a room with lake views.
See more room tips
  • Stayed September 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank cardigos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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907 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (251)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Level Contributor
70 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 11 September 2011

A great location by the lake. A view to the KKL, the lake and the montains.
The rooms are large and provide a great experience. If you stay in the floors 1,2 or 3, you should try a breakfast on the room balcony. The breakfast is served on a very nice room, with windos to the lake. An outdoor promenade with confortable seating provides a nice meal or lunch.

  • Stayed September 2011
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Antonio_cf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lewisville, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 25 August 2011

We host several leadership development conferences per year and we have held them in numerous locations in Europe over the years. By far, this has been the best experience we've had - from the beautiful location to the food, rooms and service. Georg Kaesler (Head Concierge) was extremely helpful and attentive, along with the rest of the staff. They were always very prompt and responsive and addressed every need we had, sometimes before we even asked. This was such a pleasant experience and I can't say enough about what a great hotel the Palace is. Highly recommended!

  • Stayed August 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Sandi K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bern, Switzerland
Level Contributor
59 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
2 of 5 bubbles Reviewed 25 August 2011

In some place, you have to beg and to wait for receiving the bill, in spite of its high amount. "Les Artistes" belongs without any doubt to this category. Number, style and skills of the waiters / waitresses unsufficient.
Food was good but nothing special. Gaspacho quite ordinary. Menu with "Flammekueche" (a kind of alsatian tiny pizza) is not a bad idea, but a bit ridiculous for a place of this alleged standard. The same with the "Fish'n chips" for 39 CHF (45 USD).

  • Stayed August 2011, travelled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Pimlico032
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalaceLuzern, Manager at Palace Luzern, responded to this review, 1 September 2011
Thank you very much for your feedback on tripadvisor from 25th August 2011.

We are sorry that we were not able to meet with your expectations during your stay at our Restaurant "Les Artistes". The restaurant Les Artistes is our second restaurant and an addition to our gourmet restaurant "Jasper". The Les Artistes' menu offers a range of international dishes that offers the guest the possibility to enjoy just a quick meal or a whole menu.

The Les Artistes' concept is not to establish a second fine dining location, but to offer our guests a place, where they can enjoy a meal of high product quality in an easy and uncomplicated setting. However, that does not mean, that services has not to be professional and we apologize that the Les Artistes team was not up to their task during your visit.

We hope, that we have the chance to welcoming you again at the Palace Luzern in the near future and stay at your disposal for any further questions.

Raymond Hunziker
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 13 August 2011

I want to recommend the staff at the Palace Hotel for any business conference needs. They were all highly professional and had a "Can do" attitude. I conduct numerous business leadership programs in Europe per year, and the staff at the Palace made our stay one of the best!
I highly recommend Georg, Head Concierge and the team Ulrich and Daniel. Stefanie Thiele as Event Manager was fantastic and responsive. At breakfast, Sabine continued to look after us in such an attentive way.
What a great experience!

  • Stayed August 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PsychBus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 7 August 2011

I would like to thank Daniel Friedrick! I wasn't a guest at this beautiful hotel but a friend of mine was. I asked her to bring me back a certain kind of mints. She was not having any luck with them and decided to ask for help! Well not only did Daniel step in, he tracked them down for her!!! WOW! She was so happy that he found them, he even posed for a photo with the mints that she sent on to me.

Daniel you went above and beyond and you made a ex Swiss resident very very happy!
Thanks for going above and beyond!
Much Appreciated!

  • Stayed August 2011, travelled on business
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Aprilleigh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plano, Texas
1 review
5 of 5 bubbles Reviewed 31 July 2011

What a beautiful location...relaxing ambience….great food...very comfortable rooms….would be even better once they finalize AC installment to all guest rooms.
I highly recommended this venue for conducting executive seminars.
Why? Highly professional staff. As you focus on content ….there is nothing pertaining logistics to worry about.

All the staff was great, including:
• General Manager Markus W. Iseli
• Concierge team (Georg Kaesler and Daniel Friedrich) …who always went above and beyond taking care of participants
• Kongress & Event Manager (Stefanie Thiele and Daniel)
• Front desk (Catalina)


Thanks Palace Lucerne Team!

  • Stayed July 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank zhern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Palace Luzern

Property: Palace Luzern
Address: Haldenstrasse 10 | 6002 Luzern, Lucerne 6006, Switzerland
Phone Number:
Region: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Lucerne
#2 Luxury Hotel in Lucerne
#3 Family Hotel in Lucerne
#4 Business Hotel in Lucerne
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Palace Luzern 5*
Number of rooms: 129
Official Description (provided by the hotel):
Elegant lakefront Hotel with elaborately carved stone facade, rooftop cupolas & spires; within walking distance to Old Town. ... more   less 
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Also Known As:
Palace Luzern Lucerne
Palace Luzern Hotel Lucerne

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