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“Roomy and great location”
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7 reviews
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Overview
Condo/Apartment -
1 Bedroom, 1 Bathroom, Sleeps 2
Lucerne

Reviews from our community

Very good - based on 7 reviews
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Reviews from our community

izramSydn...
Sydney
Level 6 Contributor
72 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
“Good but mostly bad points”
Reviewed June 7, 2018 for a stay in May 2018
2
people found this review helpful

We stayed in the 'Romantic' apartment for 1 night and then had to be changed to the 'comfort' apartment for the next 5 nights.

The positives:
1. Location in old town is very good and central
2. Both apartments were recently refurbished so they looked like new.
3. The 'comfort apartment was very spacious with lots of windows one can open to a square

The negatives:
1. I asked for an apartment with balcony so I could enjoy a view and be able to leave windows open for fresh air. They don't have a balcony which is fair enough but they gave me an apartment which was freshly painted. There was scaffolding on the outside of the windows as it was being renovated externally. As it was being renovated on the outside it meant that workmen could see/listen in if you left the windows open. I had a massive headache from paint fumes without fresh air. They were full that night so had to tolerate it for the entire night. I couldn't leave windows open overnight as workmen were arriving early in the morning. They should have told me there were going to be renovations and there were not going to be views or able to open windows before I arrived. This was unacceptable-not even a discount was offered. So be careful which apartment you book-ask whether renovation or maintenance work will be undertaken for the apartment . There is no air conditioning in this set of apartments which made the paint fumes even worse.

2. The staff were uncaring. No sincere apologies for having to relocate after unpacking everything. They always looked tired and uninspiring compared to staff at accommodation before and after these apartments-its like they didn't want to be there.

3. I had trouble operating the washing machine in the first 'romantic' apartment as instructions were not in English. Staff were unwilling to assist as they thought because I was moving to the next apartment due to #1 above, I didn't need instructions which is understandable. The washing machine in the comfort apartment was even harder to understand as again instructions were not in English. Staff didn't have a manual and were unwilling to take a look or assist. I had to translate every word on the machine into English and tried every combination possible. I spent half a day trying to get the machine to work. It didn't drain no matter which setting I used. It appears the machine was incorrectly installed (I know as I had the same problem at home with incorrect installation that caused it not to drain)

4. The second apartment 'comfort' was aptly named as it was very spacious. We appreciated the extra space. However there were only 2 hotplates and all the saucepans were really big so to make something small was awkward. The concern here is that when I asked for a smaller saucepan I was told they couldn't do that. Disappointing given the hassles with the washing machine. There also is no microwave in this apartment

5. These are serviced apartments. There is no dishwasher in the 2 apartments. I left out a few mugs and 2 small plates. None got washed......what is the point of getting a serviced apartment if they only make up the bed and change the towels? I can appreciate it if there was a massive amount of washing up but a few cups?? On top of this I found a clause in the handbook that said if you leave the apartment overly untidy/dirty on departure then a significant cleaning fee will be charged. Serviced apartment-they must have a different meaning to what I am used to in other serviced apartments???

6. There is no lift. Whilst they offered to help us with our luggage, this was inconsistently offered to guests depending on who was at the desk. I noticed a number of new arrivals, including petite women, having to struggle up the stairs. Staff didn't even offer to show them which room they had, just the room number. It seemed they didn't care.

7. For the reception you have to go across the square to the hotel part of the complex. There is no phone in the apartment to call them. Therefore, whenever you have a question (eg how to use the washing machine as it is not in English or you need some ice etc) you need to get dressed and walk across the square. I was then told to get the ice myself on the first floor of the hotel. Like I said the staff service is virtually non existent.

8. When I first checked in the reception staff started informing me about where to go for the sights which was appreciated. However when I started asking questions I was virtually dismissed as if a naughty boy in a class room as I needed to let the teacher finish what she was saying. My enthusiasm to learn more was completely stifled. The staff here have an attitude that they are superior, with little enthusiasm about customer service. 'You get what you are given' type of attitude. I am normally a very friendly person who engages with people easily (so I am told by many) however this was impossible with the attitude of staff at this establishment.

Date of stay: May 2018
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
schunt3
Kentucky
Level 4 Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Roomy and great location”
Reviewed June 5, 2018 for a stay in May 2018

The apartments have a great location in Old Town. They are down an alley just across the street from the main Hotel Krone, which is convenient if you do need assistance. They were very roomy and clean. My only complaint is that wifi went down during our stay, so it was a bit of trouble checking train schedules, etc.

Date of stay: May 2018
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patricia...
Asquith
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“This apartment was spacious, comfortable and in a great location in the old town.”
Reviewed July 16, 2016 for a stay in June 2016

We enjoyed our stay in this apartment. The bed was comfortable, there was lots of room, the washing machine worked well and the kitchen was well equipped. The view was of a lane behind the Main Street with a great view of the bell tower. The location in the old town was excellent and was within walking distance ( 10 minutes or so) of all the main features of Lucerne. The apartment is at the top of one of the medieval buildings so the only downside was the 72 stairs to climb to reach the apartment which could be a problem for some people especially if you have heavy luggage. The apartment is managed by the hotel across the square and they were very helpful e.g. carry the luggage.

Date of stay: June 2016
How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The apartment was comfortable and well located.
Liked least: The 72 stairs to reach the apartment.
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with pets
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
traveler1...
Frankfurt, Germany
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Great location and large bright space (City apartment)”
Reviewed May 25, 2016 for a stay in May 2016
2
people found this review helpful

We stayed in the city apartment with 2 adults and nearly 3yo. The space was large and bright and fairly clean. There is construction on the floors below so the hall/stairs were very dusty, but there was no noise over the weekend. The location is very central and it was quiet enough at night. The kitchen was equipped enough to cook a basic meal and coffee pods for the machine were available. They even provided a very nice travel cot with pillow and quilt for our child.

Date of stay: May 2016
Travelling group: Young Children
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rakelly5
Oakville, Canada
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Fantastic Place to stay in Lucerne!”
Reviewed May 1, 2015 for a stay in April 2015
5
people found this review helpful

What a fabulous place to stay in Lucerne! The apartment is in the heart of the old town. There is a terrific market around the corner, where you can get all kinds of food. The apartment was spacious and clean. The staff at the reception were wonderful. Our washer and dryer wasn't working, so they arranged for our laundry to be done, and returned to us clean, dry and folded! I would recommend Old Town Apartment Weinmarkt to anyone who is looking for a great place to stay in Lucerne!

Date of stay: April 2015
How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Location and space
Liked least: Had to carry our luggage up 3 flights of circular stairs.
Travelling group: Teenagers
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
melb0urne...
Melbourne, Australia
Level 3 Contributor
13 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Excellent location, great service, excellent accomodation”
Reviewed April 30, 2015 for a stay in April 2015
3
people found this review helpful

The check in instructions were really clear. As the apartment is attached to the hotel group ( Hotel Krone) you have them at your disposal for anything you need and generous check in/out times. Staff were outstanding.The location is possibly the best in Lucerne.The apartment was way better than described. Spacious, large lounge/ dining / kitchen area and a generous bedroom. Large bathroom with washer dryer. The bedding was first class. Down duvets and pillows. Would definitely recommend. Thanks Oliver!

Date of stay: April 2015
How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness
Liked best: Location, bedding
Liked least: Nothing
Travelling group: Solo Traveller
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Older travelers
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul K
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great, large apartment for a family, with lots of space for 4.”
Reviewed December 27, 2014 for a stay in December 2014
3
people found this review helpful

This Apartment was looked after by the best western across the other side of the small plaza. They were great and lots of help during our stay. The apartment is much better and larger than the pictures on TripAdvisor. It is in a central location for lucerne and a short walk to everything.

Date of stay: December 2014
Value Rooms
Location Cleanliness
Service
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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