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“This should be a five star review, but . . .”
Review of Hotel Glacier

Hotel Glacier
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Hotel Glacier
Ranked #39 of 41 Hotels in Grindelwald
Reviewed 18 November 2014

This should be a five star review. The hotel is very clean and comfortable (but see below), the staff are mainly extremely friendly and helpful (but see below, again) and the restaurant is really good both for the buffet breakfast and evening meals too. It's very competitively priced, a five minute walk from the centre - or a two minute bus ride if you don't fancy the steep hill - and the view from your balcony (the north wall of the Eiger is so close it makes you jump when you first see it) will be jaw-droppingly beautiful and among the best on the planet. So how could it be other than a five star?

Two reasons:

1. the hotel has a "fumoir" - a small bar/restaurant for smokers. It's very well used which means that the smoke in there is pretty dense. The area behind this bar also has exits to the restaurant and the entrance hall, meaning that the smoke escapes and there's a pervasive smell of tobacco smoke over the whole hotel. Generally it's not strong, but it's there. Sometimes you can even smell it in the rooms.

2. related to this, an instance of possibly the worst customer service I've ever experienced anywhere. On our third night we decided to eat in, as we had done on our first - as I said, the restaurant is very good and very reasonably priced. We went down to be told by the male member of staff (the only one we saw during our stay) that it was fully booked for a private function. It would have been nice to have been told. However, he told us we could eat in the fumoir. We said we didn't want to eat in a smoky atmosphere but he argued with us, saying it wasn't smoky in there and there was no problem. So I agreed to have a look. As soon as I opened the door I could see there was a thick fog of smoke, so I shut it again at once. At which he snapped "then you'll have to go into the village", gave us a dismissive hand gesture and walked off shaking his head. We were astonished by how rude he'd been (such a strong contrast to the pleasant helpfulness we'd had from all the other members of staff) and also rather amused - readers familiar with the name of Basil Fawlty will know why. Surely any half-decent hotelier would have offered to serve a meal in the customers' room rather than arguing with non-smoking customers about whether the smoking room was smoky or not!

So it's three stars - half way between the five stars the hotel generally deserves and the one star that the fumoir and its bad-tempered apologist would have earned it.

Room Tip: I think all rooms have mountain views but do ask for one to be sure.
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  • Stayed: November 2014, travelled as a couple
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4  Thank Peter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 - 8 of 14 reviews

Reviewed 27 September 2013

I just spent 3 nights at Hotel Glacier, going hiking and up to the Jungfraujoch. I couldn't have picked a better location. The hotel is a few blocks from the Grund railway station, on the way to the Jungfraujoch, so you don't need to go to the main station. It's very easy to access either set of hiking trails- up on the ridge between Interlaken and Grindelwald, or up to the Eiger-Monch-Jungfrau region.

The hotel is a mom-and-pop kind of place, and in the shoulder season my fellow travelers seemed to be mostly portly white-haired folks fond of their meat and potatoes. It was relaxed and I felt very comfortable eating alone in the dining room. I found the breakfasts great, and don't understand comments otherwise. You get served coffee (with hot milk) or tea, and there's a buffet with several types of great breads, rolls and cracker packets; packaged and local butter; several aged cheeses and a local fresh cheese; and cereals, juices, yogurts, and meats. What's not to like?

My room had a big bath with lots of hot water, and a good shower. Yes, the TV was small but I don't care- and all the channels were in German, which I don't speak. I had a balcony with a view of the Wetterhorn and the street out front, with a table and 2 chairs- so that I had a bird's eye view of the cow bell parade that passed by one evening. There's a balcony/bar in back, on the sunny side, where I enjoyed an apple juice after a sweaty hike.

I wouldn't hesitate to recommend this very comfortable hotel. If you're looking for flashy, this isn't it, but I felt I got good value in my late September stay.

Room Tip: You get a mountain view from any room.
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  • Stayed: September 2013, travelled solo
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4  Thank Ella W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2013

When we arrived in Interlaken, no rooms in our price range were available. Travelling on a budget isn't easy in Switzerland! So the Travel Information people found us rooms at the Glacier. What a pleasant surprise! Nothing fancy, no elevator. But clean rooms and great views from our room. The breakfasts were unremarkable, but sufficient. The staff was very friendly and helpful. The cost was very reasonable for expensive Grindelwald. The bus stop is conveniently located right outside the door and it's an easy walk to the Grund train station. It's a steep haul up the hill to town, so we usually took the bus. I would stay there again for the location (quiet and good views) and the friendly staff.

  • Stayed: June 2013, travelled with friends
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1  Thank NancyG2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2012

We picked the Glacier when driving in the little town and saw it had a nice balcony overlooking the mountains. The rooms was shabby with spartan beds, a microscopic size tv set from the eraly 80ies. The bathroom was not pampering a bit, to say the list Breakfast was standart (coffee was great!).

For that we paided a discounted off season rate of 160 SF.

Well. What can I say. I guess this is Grindelwald. One of the most beautiful places there is.

  • Stayed: May 2012, travelled with family
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1  Thank move_israel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 September 2009

Located part way between the main train station and the Grund, which goes to the Kleine Scheidegg and Jungfraujoch. Hotel will pick you up from the station to avoid walking the hill with your heavy bags. We had a spacious corner room with views from the windows and the deck. Best of all, it was blissfully quiet. The main part of Grindelwald is far too noisy for any rest. The breakfast included was excellent and varied. Overall an excellent value in pricey Grindelwald.

  • Stayed: September 2009, travelled as a couple
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2  Thank happyhiker10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 March 2009

I have stayed here twice now (august 2006 and 2007), and plan to come back again this year (2009). The location can't be beaten when you are looking for quiet. It lies on a barely trafficked road between the Grund and Grindelwald stations, has its own parking area, and is still within easy walking distance to anything you need in the village, including various transportation.
It is a normal 3 star hotel with rooms that aren't up to date when considering design, but they are adequate enough, and the ones with balcony facing the Eiger have indeed a splendid view, even though the hotel is not far above the valley floor. I will never forget the first revelation of the snow capped peak of the Eiger above the morning fog, towering 3000 metres above the hotel.
Be aware of the bathroom fan, which only works while the lights are switched on (a power saving feature I am sure, although not nose saving :)
Breakfast is adequate although not abundant. I am a happy bunny when I can choose from a variety of cereals w/nuts, juices, some bread, ham, cheese, eggs, tea and coffee and all this is present.
Hotel staff is courteous and a bit reserved, but I expect this from germanic culture :)
The village of Grindelwald is a top choice for the Berner Oberland region - of the ones I have seen, it is by far the most well situated and picturesque, lying in a wide open green valley with imposing mountains on most sides. And this is of course why people come here - to enjoy the magnificent mountain scenery, which is so far second to none other that I have seen.
The possibilities for trips and walks are abundant - take the cogwheel train up to Kleine Scheidegg (2061 m) and admire the Eiger (3970 m), Mönch (4099 m) and Jungfrau (4158 m). Be awed by the 1800 m north wall of the Eiger, a real challenge for mountain climbers, and a tomb for many. Take the Jungfraubahn further up to the 'top of Europe' - the highest railroad station in Europe, Jungfraujoch at 3454 m, then take the elevator to the Sphinx viewing point at 3571 m - getting this high has never been any simpler! And do remember to consider the height before running up and down the stairs.
Take the Männlichenbahn from Grund up to 2225 metres and walk 'der Klassiker' to Kleine Scheidegg - past the local cows' church bells and along the dramatic cliffsides of the Tschüggen while all the time going straight towards the Jungfrau massif. Enjoy a lunch outside on the Restaurant Grindelwaldblick before returning by the train back to Grindelwald, or catch the train halfway down at Alpiglen, but be warned that the gravel path is quite steep at times.
Take the cable car to First (2168 m), walk to the Bachalpsee at 2165 m, or even all the way to Faulhorn (2685 m), then walk back to First and either take the cable car all the way down or walk halfway down to Bort to catch it there - even steeper than the walk to Alpiglen. Alternatively, go to Grosse Scheiddegg and catch the Grindelwaldbus or Postauto back to Grindelwald.
Drive to Interlaken and enjoy the charming bits of the village, hotel Victoria, the Casino or perhaps the cable car to Harder Kulm with magnificent views over the two lakes - Brienzersee and Thunersee.
Drive to Wildersvil or take the train down there, then take the cogwheel train to Schynige Platte (1967 m), and admire the Berner Oberland alps from further away. If you are adventurous, try the 6 hour walk from here to First but don't forget the altitude..
Visit Lauterbrunnen, Mürren, Wengen and the Trümmelbachfälle - all doable in one day. And don't forget to drop by Gletscherschlucht - a very loud and very impressive 1 km walk straight inside a deep, narrow gorge that feels more like a grotto at times.
This area is the peak of everything I have seen so far in Switzerland, which is now quite a few places, and I am already looking forward to return here - and to Hotel Glacier.

  • Stayed: August 2007, travelled with family
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6  Thank Tertitt69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 June 2016
Google Translation

Room Tip: chambre côté sud, balcon avec vue sur la face de l'Eiger
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  • Stayed: June 2016, travelled as a couple
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Thank jeanlou2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Glacier

Address: Endweg 55, Grindelwald 3818, Switzerland
Region: Switzerland > Canton of Bern > Bernese Oberland > Jungfrau Region > Grindelwald
Amenities:
Children Activities (Kid / Family Friendly) Restaurant Airport Transportation
Hotel Style:
Ranked #39 of 41 Hotels in Grindelwald
Hotel Class:3 star — Hotel Glacier 3*
Number of rooms: 17
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