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All reviewssoft drinks and beerreplenished dailyfree mini bartrain stationpool and steam roomunderground parkingcable carstunning mountainslarge hotelreception stafflarge tour groupshalf boardgreat poolsingle roomhotel lobbygreat breakfast buffetswiss rail
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Reviewed October 5, 2017

The hotel is ideally situated toward the upper end of the main street away from the train station. The rooms are functional but on the small side. However, at least on the back side of the hotel where we were, they have spectacular mountain views. The breakfast buffet was excellent in terms of selection, but overrun with tour groups. We had to use our elbows to get near the food. Some staff members were very helpful, but the man who appeared to be in charge of the dining room and the man behind the front desk (with the beard) were extremely unpleasant (on several occasions).

Room Tip: Pick a room on the back side of the hotel. We were on the second floor and the view was outstanding.
  • Stayed: September 2017, travelled with friends
    • Value
    • Sleep Quality
    • Service
3  Thank SusaDogue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yves T, Manager at Sunstar Hotel Grindelwald, responded to this reviewResponded February 17, 2018

Thank you very much for your comment.

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Reviewed September 18, 2017 via mobile

This hotel has amazing service all staff were extremely helpful including telling us the best time to come to breakfast to avoid the tour parties. Yes this is a large hotel but as a result it has great facilities , pool sun terrace spa etc. Bar lounge area huge. We had a fantastic view of the Eiger. The balcony rooms at the back are the best for views. As soon as we asked for more towels. 2 minutes later they were in the room. Our room also had complementary mini bar which had beer and soft drinks replenished every day. It is literally 2 minutes walk from the First Gondola about 10 mins to the train station but for your arrival and departure if you come by train the hotel will come and pick you up.
We had half board which I could thoroughly recommend . We don't normally do half board but the cost of dining out in Switzerland is currently very pricey we decided to budget this up front. This turned out to be the perfect choice a 5 course dinner every night choice of 3 main meals and alternatives ( basic choice ) if none of these suited. The food was superb in all of our 4 nights stay all meals were truly excellent and different.
It is a ski hotel in winter so rooms are ski style decor but plenty of hanging space seating area etc. We had a deluxe balcony room eiger view . If we return to Grindlewald we will definitely return to this hotel .

Stayed: August 2017, travelled as a couple
2  Thank JayceeSurrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yves T, Manager at Sunstar Hotel Grindelwald, responded to this reviewResponded September 20, 2017

Thank you very much for your comment;
it would be a pleasure to welcome you soon again in our property.
All our staff are always very pleased to read such good comments;-)

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Reviewed September 6, 2017

Very small rooms and not so cozy for family vacations
The breakfast is very bad
Very big hotel and unpleasant
This hotel is costlier than other wonderful hotels in the area of Grindewald
Also, all the rooms near the road are very noisy

Room Tip: Far away from the road
  • Stayed: August 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
3  Thank karagiannispanag2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yves T, Manager at Sunstar Hotel Grindelwald, responded to this reviewResponded September 8, 2017

Thank you for you comment.
Unfortunately you have ratet the breakfast as "very bad" is would be helpful for us,
if you have some suggestions to improve.
Thank you

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Reviewed September 6, 2017

We had two comfort twin rooms. Upgraded one to an Eiger view, but views from balconies of both rooms were lovely. Excellent location maybe 100 feet from the front door to the gondola to First. Friendly, knowledgeable staff. Contents of minibar was included in room price. Discounts for gondola trips in Grindelwald. Turn-down service. Excellent breakfast. Comfortable beds. Free parking in limited spaces on forecourt, or 10CHF/night in underground garage. Nothing negative to say at all! Very pleased...

  • Stayed: September 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Ted F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yves T, Manager at Sunstar Hotel Grindelwald, responded to this reviewResponded September 8, 2017

Thank you for your very good comment.
It would be a pleasure to see you again!

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Reviewed September 2, 2017

Very friendly and helpful personal, good food, magnificent wievs, clean and comfortable room, hotel bus picking us from the railway station and back at a very reasonable price. We really enjoyed our stay!
The net was easily accesible and in the next Sunstar hotel the connection was automatic. Good idea. Small things matter!

  • Stayed: August 2017, travelled as a couple
    • Service
Thank Pirjo L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yves T, Manager at Sunstar Hotel Grindelwald, responded to this reviewResponded September 20, 2017

Thank you for your stay with and the very comment.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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