OK, so the hotel in question is perhaps in need of a facelift/uplift, but that doesn't detract from the quality of service my wife and I received on our week in Switzerland from 23rd September to 30th September. First and foremost in my book is cleanliness - this hotel didn't disappoint. The rooms were absolutely spotless as were the en suite facilities - not a bit of mould anywhere as we have experienced in the past. As for the dining - a 4 course meal every evening (we were on a package organised by The Swiss Travel Company) and a superb buffet breakfast every morning. If there was anything that you didn't like on the 4 course menu they would offer alternatives without question - not this is what you've paid for, this is what you get. The restaurant staff were extremely helpful and friendly apart from being super efficient. After our first night we found that the duvets were a bit too warm - "can we get something a bit cooler please" we asked reception - "no problem" was the reply. Our request was carried out immediately. The location of the hotel was excellent, just a 15 minute walk into Interlaken West where all the shops and restaurants can be found. Although the hotel is right next to Interlaken Ost Railway Station, the trains stopped at around 1030/1100 at night and didn't prove a problem at all. I suppose if you had young children with you it could prove a nuisance. Overall, I would say that this is probably one of the best hotels that we have stayed in and would have no hesitation in staying there again.