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“Didn't actually manage to stay here due overbooking”
Review of Minotel Toscana

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Minotel Toscana
Ranked #28 of 46 Interlaken B&B and Inns
London, United Kingdom
Level 6 Contributor
103 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 175 helpful votes
“Didn't actually manage to stay here due overbooking”
Reviewed 20 October 2011

I've given the hotel a 3* rating purely because we didn't actually manage to stay here. A group of us booked independently so 5 rooms were needed in total. Non of the bookings were received by the hotel, so some malfunction with their reservation booking engine. Luckily for the rest of our party, there were rooms available, unluckily for us, as we arrived last, there was no room left at the inn! It was dealt with by the older lady who brought in her son to sort out the mess which they did admirably. They arranged a room at the City Oberland hotel some 50m away, at the same rate. They also allowed us to leave our car parked in their garage free of charge. Could have been a lot worse - the son / owner definitely went out of their way to put things right and were genuinely sorry and flabbergasted as to why the booking engine failed.

  • Stayed October 2011, travelled as a couple
    • Service
Helpful?
1 Thank Fussyminx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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129 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (19)
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English first
Zurich, Switzerland
Level 5 Contributor
32 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 19 October 2011

We stayed here for our hiking weekend in Interlaken. Didnt need anything fancy as we just needed a place for a hot shower and a spot to rest our heads at night.

The hotel is family run and very basic. The lady owner was really friendly - doesnt speak much English. When we arrived around 12pm, we were told that our rooms werent ready. Not a problem as we were early and it was done by the time we were done by our hike in the evening. Furnishing is really dated and old. Really tired looking room in desperate need of a make-over. Again - fine, I just needed a place to shower and sleep at night.

I didnt even get that!!!!

The pillows (we were only given ONE each) were awful. Flat and I had to fold it a couple of times to be comfortable. We were also given a room facing the Indian Restaurant and a pub which had a live band. Lots of people walking around and talking that made it really impossible to sleep even though we were tired after a long hike. We tried closing the windows - but it was a cold night and the room was boiling and stuffy when we tried closing it despite turning down the heating.

So the fact that the hotel stated on its website that its located on a quiet street, isnt accurate. Had an awful night sleep and woke up with the worst backache due to the pillow in lieu of our second day hike. Ugh.

Shower curtain was mouldy at the bottom - you would think being stickler for cleanliness, the Swiss would take pride in removing the mould.

Room rate includes breakfast which was the basic Swiss breakfast - cheese, cold meats, cereal, bread and gipfeli (croissants). The coffee is FANTASTIC though.

A few parking lots that belong to the hotel are located behind it. For those of you travelling by train, its about a 10 minute walk from the Interlaken Ost train station.

Hotel welcomes small, well behaved dogs.

All in all, for 135 CHF for a room with a balcony and breakfast is very reasonable for Switzerland - especially a touristy place like Interlaken. Just bring your own pillows and ear plugs.

  • Stayed October 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank technicolour_dreams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
2 reviews
Reviewed 10 June 2011

The room I stayed in had a chemical smell, although it was clean and the bed was comfortable. Having stayed in a number of similiarly priced hotels over the previous week, I found the breakfast here very disappointing. Extortionate internet charges were annoying - CHF15 an hour!

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank ColmarBrunton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Interlaken hotels

San Diego, California
Level 3 Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 June 2011

This is a nice hotel in Interlaken which includes breakfast. It is close to transportation, very clean and friendly staff.

  • Stayed May 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank lncsd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Buttonwillow, California
Level 6 Contributor
100 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 8 October 2010

Traveling with my brother, we spent three nights in Interlaken at the hotel. I asked for a room with two beds, non smoking. We stayed in room 304, which faced the pedestrain alley. This is nice as many of the hotels face the main street, that emits a fair amount of noise.
Nice size room and bathroom. The rooms are nothing fancy, but clean, well maintained, nice closet space and decent room to put our suitcases, with adequate room to share the bathroom.
The location is in the center of town. It is perfect for walking about for shopping or going to restaurants. Incidentally, the restaurant at the hotel has nice meals at a reasonable cost (for Switzerland, where nothing is cheap!).
If you are coming in to town on the train, get off at Interlaken west, as it is closer.
Unfortunately, all of the trips to the Jungfrau, and Shilthorn, leave from the east station only. The hotel has fixed this by including a free bus pass which gets you all around town.
The hotel is run by the Michael Del Grasso and his mother. Michael is a wiz at all of the mountain tours and can not only book them, but has the capacity to print the tickets, thus eliminating confusion and lines. He was just finishing his shift, late at night, when we starting asking questions about the tours. He stayed with us for 45 minutes until we finally figured out where we wanted to go. We felt he went above and beyond in his service.
This is my second stay here, and with location, value and service, I feel it is the best bet in Interlaken, especially with the included breakfast!

  • Stayed September 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank travellingcowboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shanghai
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 July 2010

We stayed in Interlacken Toscana for two days. Our train from Geneva was delayed by 3 hrs and hence we had to delay our Check in close to 11:30 PM. The hotel front desk person was kind enough to wait for us till late in the night. Also the breakfast was good and they hotel staff were kind and very cooperative. The restaurant attached to the hotel is also very good. Very convenient location to Interlacken station and bus stop as well.

  • Stayed July 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ranjaysh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
1 review
Reviewed 17 July 2010

Had booked a double room for 4 nights but checked out after the 1st night.very small rooms & horrible service.There was no lock for the bathroom door. Pathetic breakfast.....hardly anything to eat in the spread.The main entrance door to the hotel would shut by 10 - 10:30pm & the room keys had to be used to get in which meant people sharing a room had to get back together.The only good thing was the loation.but would strongly recommend never to stay there.

  • Stayed June 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank meankurchoksi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Minotel Toscana

Property: Minotel Toscana
Address: Jungfraustrasse 19, Interlaken 3800, Switzerland
Region: Switzerland > Canton of Bern > Bernese Oberland > Interlaken
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Children Activities (Kid / Family Friendly) Restaurant Wheelchair access
Hotel Style:
Ranked #28 of 46 B&Bs / Inns in Interlaken
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Minotel Toscana 3*
Number of rooms: 23
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Also Known As:
Minotel Toscana Hotel Interlaken
Minotel Interlaken
Interlaken Minotel

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