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Reviews (449)
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All reviewsspa poolthe salt water pooltrain stationwellness areacable carrecommend staying hereclose to shopscoffee machineexcellent locationsteam roomhotel facilitieschildren's menusalad barmain coursebreakfast and dinnerpleasant stayboot room
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Reviewed October 8, 2017 via mobile

Awful hotel, almost ruined our honeymoon! We arrived after coming from the beautiful Matterhorn Focus in Zermatt, long train journey, arrived a little early told room wasn't ready even though the hotel was pretty much empty! We had booked this hotel over a year in advance it was the only place we stayed that made it feel like we were just on a regular holiday. We firstly stopped in their restaurant called Pasta and more but shockingly they had about 5 choices of meals not one single one included any form of pasta!? The waiter asked us what we wanted before even handing us menus and even swore! Totally unprofessional, we overlooked this, when our bill came we paid and the waiter he walked off with our money and didn't bring us back our change, we overlooked this... We requested views but instead were put in a room overlooking buildings to the left and a shared balcony which allowed everyone to walk past your room and look through your big double doors, we asked to be upgraded which the hotel did but instead of taking us to their "best room" they took us first to another awful room that hadn't yet even been cleaned! Finally they took us up the the best room when we declined the first potential "upgrade." The last room admittedly had spectacular views however everything else about this hotel made me want to cry. The people in the room next to us had what seemed to be a huge party going on and all we could hear was banging and talking through the paper thin walls. It was pouring down with rain outside, we sat in our room feeling very sad that this was going to be the ending to what had already been an amazing honeymoon. My husband and I decided to spend pretty much every penny we had left to fly out to Italy for our final 3 nights. We asked the hotel as we hadn't paid yet and stayed any of the nights if they would accept half the money but they refused this. We booked flights for Italy and had to spend an evening at Geneva airport, the last train from lauterbrunnen was departing in 15 minutes, we had to leave immediately as after this train they would stop and then we would miss our flights to Italy losing even more money and ending up stuck in a hotel where all the staff had been rude to us. We went down to check out and the lady behind the desk didn't have a clue what she was doing faffing about for ages walking around with my husbands bank card WHICH IS ILLEGAL looking for the manager!! The manager then came out and was stating that we needed to make payment before we left, we were fine with this but then the manager went to walk off with my husbands bank card and so my husband tried to grab his card out of the managers hand telling him it's illegal to take it out of his sight the manager then threatened to call the police on us! This wasted so much time I started having an anxiety attack worrying we would be stuck so began to shout at him as we at that point only had FIVE minutes to catch our train before we ended up stranded on our honeymoon with no spare funds. I told him to just hurry up and take the money, clearly he didn't like being told because he then got cocky and said I will take the payment grinning like a cheshire cat standing there not actually doing anything purposely trying to make us miss our train probably because he was offended we didn't rate his hotel. Thankfully we stepped onto the train just as it was about to drive off, we arrived in Italy the next day at Hotel on the Grand Canal in Venice and my goodness the service we received there at the very last minute far outweighed everything this hotel had to offer with the year they had to prepare for our arrival. Disgusting hotel, disgusting manager!!!

Stayed: August 2017, travelled as a couple
3  Thank Leigh W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger W, Manager at Hotel Victoria-Lauberhorn, responded to this reviewResponded October 14, 2017

Dear Leigh Weston
Thank you for your feedback. We would like to apologize to you again, that you could not enjoy your stay with us. We (Victoria-Lauberhorn Team) tried everything possible to make you satisfied again ... unfortunately without success. In order to treat all guests fairly, we adhere to our cancellation policy. This way we billed the reserved room to 100%.
Please rest assured that we forwarded your feedback to the responsible departments, in order to take the appropriate measures to address the problems. We strive to provide a superior service experience for every customer; therefore your comments are very important to us. Thank you for your honesty. We wish you and your marriage all the best
Kind regards Roger Wyrsch Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 4, 2017 via mobile

One of my beat stays in recent times at any holiday destination. Amazing voews from the hotel room, tip top property in awesome location...couldn't have asked for more...The breakfast menu is lavish & well spread out. Very well managed setup keeping in mind transit stays.
Area of Improvement: The Check Out Time is absolutely ridiculous - 10am. This is pushing business model to a whole new unacceptable level.
Advice to travellers: Ask for room with Alps view.

Stayed: September 2017, travelled with family
Thank Suvankar_0311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger W, Manager at Hotel Victoria-Lauberhorn, responded to this reviewResponded October 16, 2017

Dear Suvankar_0311, "Great place to stay" - THANK YOU! We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. See you again soon! Kind regards, your Victoria-Lauberhorn Team

Roger Wyrsch

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Reviewed October 3, 2017

Room was well designed for those with families. Beautiful views of the mountains from our room with views of the lift going up the mountain. The pool was great for kids, but was closed on one day. The hotel made up the inconvenience by providing dinner vouchers to the guest. Large breakfast buffet with plenty of seating. Overall, beautiful trip and great location.

Room Tip: Great views from higher floors.
  • Stayed: September 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Stacy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger W, Manager at Hotel Victoria-Lauberhorn, responded to this reviewResponded October 16, 2017

Dear Stacy C,

Thanks for your review. We hope you stay next time in our hotel ;-) You are absolutely right about the best location next to the small train station and the amazing views.

Best regards, your Victoria-Lauberhorn Team

Roger Wyrsch

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Reviewed October 1, 2017 via mobile

This hotel everything. A spa. A kids place. Two restaurants. A pool. Very nice place to stay. We we're very happy. Food is not too bad. Service was very good too. Wifi works great. Free water in the rooms. Both frizante and regular was offered.

Stayed: October 2017, travelled with family
Thank Ivanshantel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger W, Manager at Hotel Victoria-Lauberhorn, responded to this reviewResponded October 16, 2017

Dear Ivanshantal, thank you for your review regarding your stay at our hotel Victoria-Lauberhorn. We are especially happy to receive your compliments about the friendliness of our employees. Of course, we hope you enjoyed every minute in our beautiful mountain village and we hope to see you again very soon. Kind regards, your Victoria-Lauberhorn Team

Roger Wyrsch

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Reviewed September 29, 2017 via mobile

I visited wengen and stayed here. The location, ambiance, staff was very comfortable. Excellent breakfast spread. Quite and cozy rooms. Spa was ultimate and lovely part of hotel. A coop nearby was added advantage. Breath taking jungfraujoch view rooms. Very neat rooms. Staff was very helpful.

Stayed: September 2017, travelled with family
Thank Yatendra J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roger W, Manager at Hotel Victoria-Lauberhorn, responded to this reviewResponded October 16, 2017

Dear Yatendra J, wow - so a nice Feedback! Thank you for taking the time to share your experiences with. We hope to see you again soon! Kind regards, your Victoria-Lauberhorn Team.

Roger Wyrsch

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