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Reviewed January 4, 2018

As the restaurant was completely booked they prepared us a table in the bar area. It was very nice and calm. They offered special meals for our 4 year old.
The food was delicious and the service just perfect. We will definitely come back

  • Stayed: January 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank sheebashoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Twiety, Manager at Hotel Cristallo, responded to this reviewResponded January 16, 2018
Google Translation

Sehr geehrte Sheebashoe
Herzlichen Dank für Ihre tolle Bewertung. Es freut uns sehr, dass es Ihnen bei uns gefallen hat und wir freuen uns auf Ihren nächsten Besuch in Arosa.
Jan Twietmeyer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 2, 2018 via mobile

Rooms are very nice, lovely location but from the word go, this family run hotel is money, money, money driven.
Encouraged not to book on bookings.com so they didn’t have to pay their fees but nothing offered in return. Even upgrade to empty grade up almost horrified then - definite no. More disgusted them. I am an events booker for many years for large corporations and this is daily, routine BAU.
Breakfast very nice but not great - English breakfast was simply eggs and 2 slices of streaky bacon. I was made to feel like Oliver Twist asking for extra bacon, 2 more tiny slices given. I’ve never actually experienced such reluctance for 4 small streaky rashers - generous they are not.
I enjoy gracious, welcoming hosts that actually give a little, bit begrudge unless they are taking.
For this reason, I would never, ever book this hotel again. It’s a take, take, take vibe.

Stayed: January 2018, travelled as a couple
Thank Vicky D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Twiety, Inhaber at Hotel Cristallo, responded to this reviewResponded January 10, 2018
Google Translation

Guten Tag Vicky D.
Vielen Dank für Ihren Besuch in Arosa und dem Cristallo. Leider verstehen wir Ihre Unzufriedenheit nicht vollständig, da Sie während Ihres Aufenthalts und bei der Abreise nichts erwähnt haben.
Am 28. Dezember, in der Hauptsaison, haben Sie das letzte Zimmer nach Süden zum besten Last-Minute-Preis auf unserer Direktbuchungsplattform gebucht. Ihnen unsere große Alpen-Suite zum selben Preis zu schenken, war für uns damals keine Option, weil sie am nächsten Tag über Neujahr verkauft wurde.
Die Eierspeisen zum Frühstück sind für alle Gäste kostenlos, Sie können so oft und so viel bestellen wie Sie möchten. Unser Servicepersonal nimmt jede Bestellung gern entgegen.
Jeden Tag tun wir unser Bestes, um unseren Gästen glückliche Tage zu bringen und es schmerzt, schlechte Bewertungen zu bekommen, nur weil man einem Gast kein kostenloses Upgrade geben. Diese Forderungen von Gästen sind sehr unsportlich, aber leider zunehmend. Verhandeln, verhandeln, verhandeln, das ist keine gute Einstellung.
Wir hoffen, Sie haben den Rest Ihrer Reise in die Schweiz genossen und wünschen Ihnen alles Gute für die Zukunft.
Jan Twietmeyer; Geschäftsführer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 3, 2017 via mobile

Lovely hotel, comfortable beds, balcony and room with a view of the mountains-sunny in the morning. Breakfast was amazing-all local products and delicious breads!

Sauna area is very nice too- with a view of the mountains as well. All round a lovely stay.

Stayed: January 2017, travelled with friends
1  Thank Sherida D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed January 26, 2017

Staying at Hotel Cristallo has been such a lovely experience. I would highly recommend this hotel. Service is discreet and constant. The food is excellent and delicious. The rooms are large especially for a ski resort and the south facing rooms have a lovely view. The bathrooms are new and have everything you would need. The ski room is very continent and not down a flight of stairs. I haa a really lovely three days.

Room Tip: South facing rooms are fab
  • Stayed: January 2017, travelled with friends
    • Location
    • Rooms
    • Service
Thank Sallyd63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 6, 2016

We stayed at the Cristallo during the Arosa Classic Cars Race an annual event, which is quite unique. Very friendly staff from the reception until the departure. The breakfast buffet is very assorted and includes various made to order egg dishes. The dinner was exceptional and the wines offered very special. The room interior is well mixed between newly renovated elements as well as traditonal elements, e.g. bath room doors, which are probably from the original building. We really enjoyed our stay!

Room Tip: Valley view is highly recommended, although more expensive
  • Stayed: September 2016, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Rene B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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