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“Service was horrible”

Ristorante Ai Giardini di Sassa
Ranked #55 of 423 Restaurants in Lugano
Certificate of Excellence
Price range: US$50 - US$151
Cuisines: Fusion
More restaurant details
Restaurant details
Good for: Business meetings, Romantic
Dining options: After-hours, Breakfast, Outdoor Seating, Reservations
Description: Combining a highly evocative ambiance with innovative gastronomic delights, the Restaurant proposes healthy Mediterranean cuisine and international dishes, while chef Ken Saito offers up a range of Japanese specialties. By day, it's the ideal place for a quick but tasty business lunch, and in the evening the atmosphere becomes highly charged, transforming every encounter into a truly unforgettable moment. At the Restaurant Ai Giardini di Sassa, enjoy a wide variety of specialties while admiring the splendid view of the lake and mountains.
Reviewed August 2, 2017

We were told we had a reservation the previous evening. When we arrive, no reservation. We ended up with a table in the bar but the service was completely unacceptable. It took almost two hours to get food. They tried to serve our main course before the starter. Then the dessert took another hour. The food was good.

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1  Thank obrienmarg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TicinoHotelsGroupSA, Direttore at Ristorante Ai Giardini di Sassa, responded to this reviewResponded August 7, 2017

Dear Guest obrienmarg
Thank you for have tried our Restaurant.
We apologize for the misunderstanding with your table reservation and are very sorry you did not appreciate our service.
Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (134)
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3 - 7 of 134 reviews

Reviewed May 31, 2017

Food quality, wine selection and service just perfect. everybody should try it
I was tempted by sushi and I'll try it for sure next time I'll be in Lugano

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Thank polanski450
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 20, 2017 via mobile

Usually it's not good thing to have a dinner in the same hotel you staying but this rule doesn't apply to Villa Sassa. Everything is good and the service is perfect.

Thank SergeG527
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 28, 2016

Those september days are perfect for a lunch at Giardini di Sassa, the restaurant of Villa Sassa, open for everibody who would like a very good meal, a professional service and a wonderful vieuw, overlooking all Lugano, the lake and the mountains. We decided for a menu surprise, six courses for 105.- swiss franks

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Thank Lucia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 19, 2015 via mobile

I went there with some colleagues for a business aperitif on June 10th. The weather was good so we stay outside. Service was perfect, waiter nice and friendly. Should you be in Lugano this is definitively a stop-by you must plan.

Thank Andreas A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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