This supposedly 5 Star Hotel is in a nice location but provides an overall package which falls short of 5 Stars.
There was a lack of attention to detail which unneccesarily caused us annoyance and disappoinment. We paid 500 CHF per night for a Junior Suite but we had to transfer to another room due to an infestation of ants. To be fair, the hotel did ugrade us to a better suite free of charge following our complaint but our holiday was already spoiled - it was not nice for our 5 year old son to find the ants and be frightened by the experience. I think the ants had been there for some time from the number of "dead bodies" we found after a detailed inspection of every part of the room following the initial discovery
Other problems included free drinks vouchers which were supposed to be redeemable at the bar. Unfortunately the bar was always deserted with no staff there either (during the early evening - 7:00 pm) - there were no notices either to inform us how to find the staff. After 10 minutes (on 2 separate evenings) we just gave up and went to another hotel down the street.
The Eden also gave us 20 CHF worth of petrol vouchers which we had to sign before receiving them. Unfortunately they could not be used at the AGIP petrol station (it was an AGIP promotion) as they had already expired 9 months before our arrival at the hotel. When we saw the date stamps on the vouchers we had checked with the hotel that they were still valid - they said they were but they were not accepted by AGIP! The hotel discounted our bill by 20 CHF but it was the principal of being misled rather than the money which annoyed us.
The Restaurant Service is very good as it should be considering the really high prices.
Valet Car Parking is excellent and the staff are generally helpful and nice.
Location is excellent right by the lake.
However, we were disappointed with the overall standard of the hotel and would only rate it as 3 stars not the official classification of 5 stars. The hotel did not offer good value for money - you don't get the standard that you pay for.
5 stars should mean luxury, attention to detail and no problems for the clients to discover for themselves.
Six years ago the hotel was a very nice genuine 5 star property but standards have now dropped significantly so we will not be staying there again.
I am unable to recommend this hotel.
- Official Description (provided by the hotel):
- The Grand Hotel Eden lies on the water front of Lugano Paradiso one of the sunniest spots in the area of Canton Ticino. Modern and charming, the spacious bedrooms provide all the comforts needed to make our guests' stay an unforgettable and relaxing experience.An ideal place for meetings and business trips alike, the Convention Centre is equipped with the latest communication and conference technology, including video conferencing. ... more less
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- Also Known As:
- Grand Hotel Lugano