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“The service obliterates it all”
Review of Zur Nachtigall

Zur Nachtigall
Ranked #1,474 of 2,160 Restaurants in Zurich
Cuisines: International
More restaurant details
Restaurant details
Dining options: After-hours, Reservations
Neighbourhood: Langstrasse
Reviewed December 10, 2016

This review is based solely on the service provided at the restaurant

I'd previously visited Nachtigall a few years back (2013) and was pretty happy with the experience, so when one of my friends suggested having a Christmas dinner there I volunteered to organize it. December being a busy saison, I made sure to call in six weeks before and ask for a reservation for 10 people, Friday evening at 7pm. Done deal, got an email confirming the reservation and that was that.
The day before the event I got a reminder email stating the date, time and number of people.
The evening of the 10 of us arrived at Nachtigall happy and hungry only to be told off in a rather harsh manner by the lady behind the counter, presumably the restaurant owner. Although I showed her the confirmation email she insisted the reservation wasn't "valid" since I hadn't spoken to her personally. There was no effort on her side to even try to accommodate us or offer an alternative. Ironically she mentioned a group having run into the same issue the day before.

There obviously seems to be a problem regarding reservations, a KNOWN problem which doesn't seem to concern let alone interest the owner. We all make mistakes, no one is perfect, but deliberately looking the other way at the cost of others and having an attitude about it just doesn't fly!
Merry Christmas - We will not be returning!

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    • Service
Thank Pinheiro V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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8 - 12 of 125 reviews

Reviewed August 23, 2016

Beef from the hot stone, served with 3 different sauces, all great taste and potatoe slices, all was simply best quality. Starter was impressive Tomato/Mozzarella salad, rarely had such a great caprese salad.
located nicely, small place, in- and outside seating.
I will go back for sure, really liked it

    • Value
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    • Food
Thank marcel s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed May 29, 2016

We came with friends for dinner and decided for special meat on the hot stone. Service was very friendly and helpful. The meat tasted excellent and it was a great experience to grill it directly on the hot stone which everybody received on an own plate together with various sauces and potatoes or other side dishes.

    • Value
    • Service
    • Food
1  Thank FrankGeisler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed May 20, 2016 via mobile

That's not a posh place, that's not a fancy place. But the food and the service were really really nice!

Grilled veggies are crunchy and soft at the same time, fries are seasoned with a paprika salt and the XXL Wiener Schnitzel was very tender and the bread crumbs well seasoned. Delicious with fresh lemon juice & Quollfrish beer...

Thank DMLDML
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 28, 2016 via mobile

Sure, the food is fine. The meat was great. But that's simply what you expect for the price. Minus points for unattentive service and very uncozy ambiente.

Thank hellohelloworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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