Never been so disappointed. I mean the place is totally unattractive to begin with but the food was always fine. We had an online coupon for the Schnitzel. When being asked for this, we took out our phone. Firstly we got laughed at by the waitress who then explained that they won’t accept this and we need to print it. She went on about how we were told to have this printed (which we were not, or else we would have done so of course) + we went there before with the same coupon and this was fine with the phone. Since we don't walk around with a printer we were waiting on a solution from their side. Only after the unnecessary discussion did the waitress bring the manager who was just as useless and rude. They did not even try to help us out in this situation at all nor did they apologise for the inconvenience caused. We ended up just leaving before the situation totally escaladed. Went to get a Kebab instead, where the service was phenomenal compared to Nachtigall!!!! Never again! No wonder the restaurant is basically always empty.
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