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Footprints489324

Caring for my post surgery daughter

Review of Alma Hotel
4.0 of 5 bubblesReviewed Jun 15, 2019
The staff at this hotel were very kind and helpful during what was a stressful time for myself and my daughter. Their free coffee machine, free breakfast and the lovely rose garden made my mornings so much more enjoyable. They had a lift that made stairs a non issue, comfortable beds, old but charming rooms, honesty bar, ladies only sauna, roof garden and lovely staff. I recommend this hotel.
Date of stay: May 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamZurich, Stv. Betriebsleiterin at Alma Hotel, responded to this review
Responded Jul 25, 2019
Dear Footprints

Sooo nice to read your feedback!! Thank you very much for taking your time to review us!
We hope you and your daughter are well. Mornings are no more the same without you in the rosegarden ;-)

See you another time - for more relaxing days.

Warmest regards
Martina
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (803)
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Reviewed June 5, 2019

very welcoming receptionists , all ladies are beautiful with smily face,they do their best to make your stay easy,helping you in everything you ask, clean quite room,near the lake,daily houskeeping, perfect breakfast,open bar 24 hours.
deserve to be visited

Room tip: single room
Date of stay: May 2019
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Ibrahim a
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamZurich, Stv. Betriebsleiterin at Alma Hotel, responded to this reviewResponded June 13, 2019

Dear hemaidsc

We love your feedback and it makes our smiles even brighter!
Thank you very much for rating us and sharing your experience!
We hope to see you again.

Sunny greetings
Martina

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 27, 2019 via mobile

Spent one night there. Located in a very good spot - quite and central at the same time. 100 m from Zurich Lake where you can have a morning walk enjoying beautiful views. Hotel as such is offering service on excellent level. Starting from reception, ending with cleaning, breakfast area etc. Lovely lady from reception showed me all the common areas - very friendly. In the hotel there is 24h “honesty bar” where you can take whatever you want and just put your room number for charge. Coffee and tea on the house! Room large like for Zurich standards, equipped in everything you might need during your stay. Coffee/tea machine, cosmetics, sewing kit and much more. Even electric transponder that I need to ask usually for is in the room as a standard. Breakfast good, rather simple but also not very pricey.
One downside - and this is the only reason I am not giving 5 - men are not allowed to join roof terrace and enjoy Spa.
In general one of the best hotels I know in Zurich (including those with one - two stars more). Greetings to super friendly staff!

Date of stay: May 2019
Trip type: Travelled on business
Thank Michal W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamZurich, Stv. Betriebsleiterin at Alma Hotel, responded to this reviewResponded May 30, 2019

Dear Michal W

Wow! Thank you very much for this great review! We appreciate it very much and it makes us feel proud to read such nice things about our hotel and our service!
We hope to see you again!

Warmest regards
Martina

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 25, 2019

A lovely place to stay in and excellent position for a first time visit to Zurich.
Staff helpful and friendly. Room warm and cosy with a good size bathroom with all we needed.
Room and hotel well maintained set in pleasant surroundings.

Room tip: The room could maybe a little larger
Date of stay: May 2019
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank John D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamZurich, Stv. Betriebsleiterin at Alma Hotel, responded to this reviewResponded May 26, 2019

Dear John D

What a lovely feedback! We are always happy to hear that our guests enjoy their stay!
Thank you for sharing your experience!
Warm regards
Martina Flück

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 4, 2019

We booked two rooms for two nights. Our rooms were at the second floor and it was impossible to sleep well because of the noise people were making upstairs. The wooden floor is a nightmare, you can hear any foot step. So, impossible to sleep before 1am and woke up at 6:00am. That's not what I call a relaxing stay!

Room tip: Last-floor rooms should be less noisy
Date of stay: April 2019
Trip type: Travelled with family
Review collected in partnership with this hotel
1  Thank Zedoude
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamZurich, Stv. Betriebsleiterin at Alma Hotel, responded to this reviewResponded May 16, 2019

Dear Zedoude

Thank you for taking your time to review us. I am so sorry to hear you didn't sleep well. Waking up at 6 am is really not relaxing.
If you decide to come back anyway, just let us know you would like to have a room on the upper floors. They are calmer.

We do hope to see you again.
Warm regards,
Martina Flück

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Reviewed April 28, 2019

Lovely Hotel, convenient for the Old City. Friendly staff, reasonable prices and good food at breakfast. I am slightly disabled and they have a lift outside for wheelchairs. Rooms are clean and very comfortable. .Well-appointed. We stayed 5 nights this time, our third stay in three years. A

Date of stay: April 2019
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank Curious23318341753
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TeamZurich, Deputy General Manager at Alma Hotel, responded to this reviewResponded April 30, 2019

Dear Curious

Thank you very much for your feedback! It was lovely to have you and your friends with us for Sechselauten! Thanks for bringing them along! We are happy to see that all of you enjoyed your stay so much!

Please come again next year! Sechselauten isn't the same without you and your wife!
Warm regards
Martina

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