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“Oh dear”
Review of Eden Au Lac

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Eden Au Lac
Ranked #45 of 139 Hotels in Zurich
Certificate of Excellence
London
Level Contributor
34 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Oh dear”
Reviewed 8 March 2012

This hotel has a magnificent view of the lake and of Zurich. It also has a very nice bar area. That is it. The rooms, for what is supposed to be a luxury hotel, are small, badly furnished, uncomfortable and not well equipped (the shower is terrible for example).

There were all sorts of problems with utilities - the WiFi is expensive, slow, and prone to not working properly. Due to some obscure local regulation, no ironing boards are permitted in the rooms, which means the staff iron your shirt for you, which took far too long and was expensive.

Courtyard rooms also are adjacent to a busy road so there is significant traffic noise.

This is simply not a 5 star hotel in any way with the exception of the beautiful front facade, the fantastic view, and the bar area. Everything else is poor.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank kwjnewman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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319 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (55)
Date | Rating
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  • English first
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English first
London, United Kingdom
Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 14 February 2012

I stayed here for one night on business. The room was clean and functionional - yes it's not the most modern of hotels but the level of service was excellent.

I would be happy to return.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MatthewCT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
29 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 10 February 2012

The service, and atmosphere make up for the dated rooms which still have all the modern business traveller requirements.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alybaba786
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne
Level Contributor
99 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed 29 December 2011

So Zurich Hotels are expensive, right? Tiny rooms, quaint facilities, bathrooms so small you hit your elbows on the wall if you try to dry yourself with the towel? Eden Au Lac is a classic example of a hotel that would be considered three stars in most places until you put it on a lake in Switzerland. The location is ok - a busy road actually separates the hotel from the lake and it is a few minutes walk from the centre of town. What places the hotel apart is the cost - room charges that are quite unjustified for the quality and size of the rooms. I travelled with my wife and daughter (19) so we booked a double and single room with lake views. The single room had a single bed and was tiny - 400 Swiss Francs per night! Our double room made the bill a quick US$1000 for the night with no meals, transfers or anything else included. For this type of cost we expect good quality and the rooms at Eden Au Lac simply don't live up to the price. From little things like the shower that did not work to the worn carpet in the room - this is not good value. The staff were great - very helpful and polite and the hotel is small and quaint. It would be a good place to stay and explore Zurich if it was half the price. Maybe stay here if you are on expenses. If it is your money, suggest you look for a cheaper location without lake views.

Room Tip: Loud road noise on third floor. Double glazing not a feature.
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  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Yarro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KUWAIT
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 November 2011

A huge let down and in no way justifies a 5 star rating
No doubt the location ( right opposite the lake) is great but one cant say the same about the room - I had stayed in a 3rd floor room ( single occupancy) and the entire room and furniture needs to be upgraded including the floor carpet & the bath room!!!! - why cant they give a sleek modern look to the entire set up including the bath room. The complimentary fruit bowl had just one small withered apple ( compared with an amazing variety of fruits Hotel Atlantis Dubai welcomes you with ) .
Staff were friendly and polite.There is no business lounge as such - they ve one small cubicle in which they ve placed one PC in case one needs to access the internet.

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TRBLB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 October 2011

This is a great old hotel directly on the lake. Our room had a balcony overlooking the water and was very nice. The service level was simply perfect. Example, being jet lagged, I went to the lobby at 4:30am and the security guard opened the bar area for me so i could read my boom and he proceeded to bring me several pots of coffee. Every person I've dealt with has been outstanding. Great stay!

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AtlantaWahoowa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scarborough, United Kingdom
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 30 June 2011

Lovely hotel, room 306 splendid, huge bathroom, room lovely decoration and furnishings.
Perfect for walking on the edge of the lake (but watch out for bicycles). All staff bar non were friendly. efficient. Would recommend highly.

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Ridleydidley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Eden Au Lac

Property: Eden Au Lac
Address: Utoquai 45, Zurich 8008, Switzerland
Phone Number:
Region: Switzerland > Canton of Zurich > Zurich > Seefeld
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
#12 Romantic Hotel in Zurich
#21 Business Hotel in Zurich
#34 Luxury Hotel in Zurich
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Eden Au Lac 5*
Number of rooms: 50
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Also Known As:
Eden Au Lac Hotel
Eden Au Lac zürich

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