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All reviews soup train station on arrival vending machine living room bathroom door nice hotel reception area minute walk quiet area nice bathroom the ground floor pleasant stay bars and restaurants large room secure parking tea and coffee
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11 - 16 of 1,537 reviews
Reviewed August 13, 2018

Close to railway station and well situated for the town.
Rooms clean, comfortable bed. Breakfast plenty of choice.
Staff excelled themselves on the morning of our departure. Having retrieved our cases and gone to the station we learned that there had been a fatality at a level crosing a bit further up the line.
No trains. Returned to the hotel and they kindly put our luggage into their luggage room once again. We went into town. Came back later and they checked on their computer, still no trains. Soup, tea and coffee were given to us, made very comfortable
for the long wait. Left the hotel about 3.30pm and eventually a train at 4.30pm.
Superb customer service, thankyou to all staff for going the extra mile to make the time tolerable.

  • Stayed: July 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Elizabeth J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel-cmanager, Manager at Townhouse Hotel Maastricht, responded to this reviewResponded August 20, 2018

Dear Elizabeth.

Many thanks for your kind review about your recent experience at our hotel

he satisfaction of our guests during their stay among us is very gratifying. We are proud of the high level of personal service we offer so it's really rewarding to receive your positive feedback about the great lengths our team members went to, ensuring your unfortunate delay was as pleasant as possible.

It would be a pleasure to welcome you back on any future visits to Maastricht.

With our kind regards,

Josine Vendrik, Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 10, 2018 via mobile

Lovely rooms, everything was very stylish, excellent friendly service, A/C in the rooms, large bathrooms, delicious coffee, comfortable beds, very clean, walking distance to the city center, close to train station, highly recommended!

Stayed: August 2018, travelled as a couple
Thank ManiA28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel-cmanager, Manager at Townhouse Hotel Maastricht, responded to this reviewResponded August 24, 2018

Dear Guest,

Thank you very much for this positive review.

We are grateful for your kind compliments, our reward is your satisfaction with the high standards we try to uphold.

We are glad you feel under the spell of our elegant hotel that honors Maastricht's wonderful heritage.

We greatly appreciate your recommendation.

All of the team certainly look forward to the pleasure of seeing you again on a future occasion.

Kindest regards,

Josine Vendrik, Hotel Manager

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Reviewed August 6, 2018 via mobile

Fabulous hotel,excellent staff great food and service would recommend most highly excellent location close to the railway station and bus station ,beautiful city,very safe ,also a must visit is to DARQ coffee and chocolate cafe

Stayed: July 2018, travelled as a couple
1  Thank derrymadden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel-cmanager, Manager at Townhouse Hotel Maastricht, responded to this reviewResponded August 18, 2018

Dear Derry,

A very big thank you for this fantastic review of our hotel.

Such a message of satisfaction from a recent guest, with the acknowledgement of our high standards and quality services is very appreciated and encourages us to constantly improve our performance. It’s a real pleasure to know that you enjoyed our central location, at only a short walk from the train station and the historic city centre. Thank you for your suggestion we are sure it will be very useful for our future guests.

All of the team certainly look forward to the pleasure of seeing you again on a future occasion. Kindest regards,

Josine Vendrik, Hotel Manager

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Reviewed August 6, 2018

Great stay! Will definitely be back! The room was lovely and large and the downstairs area great for a drink and a snack. You can get a beer or a glass of wine anytime of day :) Also the staff were very friendly and helpful with dinner suggestions in Maastricht.

  • Stayed: August 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Yolandi K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel-cmanager, Manager at Townhouse Hotel Maastricht, responded to this reviewResponded August 18, 2018

Dear Yolandi,

Thank you for letting us know how much you enjoyed your recent stay, we appreciate your feedback.

The satisfaction of our guests during their stay among us is very gratifying for our team. We aim to provide a truly memorable experience, so we are delighted that we were able to meet your expectations. It is rewarding to know that you appreciated our lobby with vintage and design items.

We would be more than happy to welcome you back on a future visit to Maastricht. Best wishes,

Josine Vendrik, Hotel Manager

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Reviewed August 5, 2018

central location, close to good restaurants and Central station.Rooms are clean and nice. reception area is quite big and you can work and enjoy some dirnks at the bar. Romms are confortable. elevator a bit slow:)) Staff is friendly. You can also enjou free soup every day at the reception. Wifi is a bit problem, hope it will be ok soon.

  • Stayed: August 2018, travelled on business
    • Value
    • Rooms
    • Service
Thank burakida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel-cmanager, Manager at Townhouse Hotel Maastricht, responded to this reviewResponded August 16, 2018

Dear Burakida,

We are very grateful to you for taking the time to send us your review.

We are glad you found our hotel a great place to stay and of excellent value.

Thank you for mentioning our privileged location at walking distance from the city and with easy access to transport options.

We are sorry for any inconvenience due to the speed of our lift, we do however, ensure it is regularly maintained and in perfect working order for the comfort of our guests.

We regret any problems you may have had with our wifi which was only temporary, please don't hesitate to inform our team members of any issues, they are always on hand to assist.

We are pleased that you enjoyed our welcome soup in our comfy seating area. As part of our concept our guests are also invited to take coffee and tea in the living room or a nightcap in the evening.

We hope to have the pleasure of seeing you again on a future occasion.

Best regards,

Josine Vendrik, Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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