We booked this hotel for the nights of 13th and 14th August. The hotel staff were very friendly and checked us in - I was given a map of the area etc.
My wife went up to the room on the top floor, while I finished checking in. I then went up to the room (Room 28, I think). Going up the stairs there was a strange smell which got stronger the higher I climbed. I walked into the room to find my wife trying to open the roof window with a pole. This was the serviceable window in the room. The strange smell was very strong in the room. I immediately decided because of the smell AND the lack of windows (it was like being in a prison cell) that I was not staying in that room.
I must emphasize that we travel widely and frequently and are extremely easy to please - we usually look for 2/3 star hotels that provide a CLEAN bed & washing facilities. That is our only requirement - if a hotel has other amenities or is plush we take it, but it is not important to us.
I went downstairs to be told that there were no other rooms available. I explained that I could not stay in the room and I was offered an immediate refund, with a smile.
I must commend the staff for treating us as they did. In many establishments I am sure that the fact that I had booked through another company (booking.com) some weeks previously would have caused some issues getting a refund.
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