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“Wonderful experience”

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Hyatt Regency Amsterdam
Ranked #28 of 376 Hotels in Amsterdam
Reviewed 17 January 2018

Had a wonderful experience staying at the Hyatt. The front desk staff were knowledgeable and friendly. The bartenders were absolutely amazing and made the best drinks ever! Hotel is very clean and beautiful.

  • Stayed: January 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
1  Thank Shimali P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegencyAms, Guest Relations Manager at Hyatt Regency Amsterdam, responded to this reviewResponded 2 weeks ago

Dear Shimali P,

Thank you for taking the time to share your recent stay experience.
We feel proud that you found our front office staff knowledgeable and friendly and enjoyed the amazing cocktails of our bar team.
With our great team of professionals who are always passionate about delivering only the best services, we always make sure that all our guests feel special and comfortable while staying with us.

Come back soon to enjoy more cocktails in our Mama Makan bar!

Warm regards,
Samira El-Arbaoui - Guest Relations

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17 - 23 of 304 reviews

Reviewed 15 January 2018

I very much enjoyed my stay at the Hyatt Regency this past weekend. The room, bathroom and shower were super comfortable.
The lounge is also very pleasant. I didn't eat at the Indonesian restaurant but I did have breakfast in the main restaurant and it I must admit was just OK...very little in terms of fruits (yes, I know, it's January) or yoghurt.
The room service menu was a little limited- nothing between a salad and a burger (a turkey wrap or hummus plate could do it).

  • Stayed: January 2018, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank paestum70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegencyAms, Guest Relations Manager at Hyatt Regency Amsterdam, responded to this reviewResponded 3 weeks ago

Dear paestum70,

thank you so much for sharing your valuable feedback on Tripadvisor.

We are pleased to hear that you enjoyed your stay with us, and the room in particular!
We appreciate your feedback regarding the breakfast offering. We are happy to share with you that we have added more sliced fruit to the buffet and looking into adding different kinds of yoghurt. I have shared your comment regarding the room service menu with the kitchen team and we will discuss this internally.

Looking forward to welcoming you again, when your travels bring you back to Amsterdam!

Warm regards,
Samira El-Arbaoui - Guest Relations

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Reviewed 15 January 2018

Very nice hotel, good location. You are on Dam Square in 15 minutes by tram or you can walk. Rooms are everything you expect at a Hyatt hotel:Nice touches: the gym and the spa, lovely amenities and the Indonesian restaurant. If you like to go for a run, the Amstel is nearby.

  • Stayed: January 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank ReReAmsterdam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegencyAms, Guest Relations Manager at Hyatt Regency Amsterdam, responded to this reviewResponded 3 weeks ago
Google Translation

Beste ReReAmsterdam,

bedankt voor uw recensie en goed om te horen dat u heeft genoten van uw verblijf.

Wij kijken er naar uit u snel weer te mogen verwelkomen!

Hartelijke groeten,
Samira El-Arbaoui - Guest Relations

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Reviewed 14 January 2018 via mobile

Let me preface this by saying this is a new hotel that just opened last year, and while they have more “growing pains” to go through, the rating is based on my experience now.

The hotel: HR Amsterdam is absolutely stunning. You walk in and feel like you have been transported to a high end, boutique looking, green playground or forest! Has this fresh feeling for sure and is very unlike any other Hyatt Regency I ever stayed at. Well done design team.

Loyalty: Being a Discoverist WOH member does not get you much at this hotel, water as far as I was told. No other inclusions that you would normally get where offered at check-in.

Check-in: Nothing exceptional and unmemorable. No what brings you to Amsterdam. No hello. No connection. Just super cold by the three agents that where there when I checked-in. Very off put by that, especially having been at many Hyatt properties, it really did not feel the same to me.

Room: very spacious, coffee machine with large mugs, very comfortable chair in room, awesome water pressure in bath, very little street noise. The beds however were VERY uncomfortable. Super hard and for me, it made sleeping uncomfortable. If you need a softer mattress, you may not want to stay here.

Location: a pain. Far from everything. Good 30 minute walk to all the major tourist sites. The tram is a 5 minute walk away which we did not utilize. For us, ended up taking Uber to most places which was about 6 to 8 Euro every time. In comparison, one tram ride is 3 euro or nearly 8 for a day pass. In my opinion, not the best location at all for leisure guests. Nothing around the hotel and this is definitely a property that is more business traveler focused.

All in all, it was ok. A friendlier arrival experience would have made all the difference to me. The pretty hotel does not make up for the lack of personality or connection from anyone I encountered at the hotel. Cannot say I would return.

Stayed: January 2018, travelled as a couple
2  Thank awrldtrvlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegencyAms, General Manager at Hyatt Regency Amsterdam, responded to this reviewResponded 4 weeks ago

Dear awrldtrvlr,

Thank you for your review and for staying with us.
While I am very glad to hear that you enjoyed the design of the hotel, I am so sorry to hear of your disappointment within certain areas.

Honest feedback is always appreciated at Hyatt Regency Amsterdam, and I am very sorry to learn, that we left such a negative impression regarding our check-in service on you. The management teams have been informed and the necessary action have been taken.

I personally, as well as the team, understand the immense value of each guest and certainly a loyal guest such as you. Let me assure you that we certainly will not fail to recognize your requirements during your next visit and beyond.

We understand how important a good night's sleep is for our guests and I regret to hear that you found the bed uncomfortable. To accommodate the needs of our guests, I can inform you that we will have softer mattress toppers soon.

On your next visit, be sure to rent a bike or get a public transport ticket with the front office hosts. The restaurant area is located within only three tram-stops from the hotel!

We welcome the opportunity to host you once again and show you a true Hyatt Regency Amsterdam experience. Please feel free to reach out to me personally and I will ensure you are well taken care of on your next stay.

Warm regards,
Toni Hinterstoisser – General Manager
toni.hinterstoisser@hyatt.com

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Reviewed 14 January 2018

Granted I came here when it was brand new...but jeez, this is a gorgeous hotel and the staff are so so friendly and relaxed :D I got the room for a fantastic price and I couldn't fault it. You know you're in a nice room when you open the wardrobe door and a light automatically pops on inside it :D

Stayed: November 2017
1  Thank MatthewS597
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegencyAms, Guest Relations Manager at Hyatt Regency Amsterdam, responded to this reviewResponded 3 weeks ago

Dear MatthewS597,

thank you very much for sharing your experience and for your recent stay with us.
Great to hear that you enjoyed the gorgeous hotel, and the friendly staff and room in particular.

It was our great pleasure to look after you and we very much look forward to welcoming you back as our guest at Hyatt Regency Amsterdam.

Warm regards,
Samira El-Arbaoui - Guest Relations

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Reviewed 10 January 2018

I have no words to say during my stay in Hyatt Regency Amsterdam. The amenities are excellent. The location is very convenient. The room is very comfortable, very clean, and very homey. The staff was courteous and friendly and professional. The only problem I had was the slow delivery of my luggage to my room and a request for an adapter. Other than this, a very excellent hotel! 4.9 out of 5!

  • Stayed: January 2018, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
1  Thank kaowenc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegencyAms, Guest Relations Manager at Hyatt Regency Amsterdam, responded to this reviewResponded 3 weeks ago

Dear kaowenc,

thank you for sharing your kind review on Tripadvisor.
I am happy to hear that, besides the slow delivery of your luggage, you enjoyed your stay, and our amenities, location and room in particular. Please know that we will pass along your comments to the team so that they can enjoy your review as well.

We look forward to welcoming you back!

Warm regards,
Samira El-Arbaoui - Guest Relations

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Reviewed 9 January 2018

Me and my Fiancee stayed here for our week end anniversary and we could have choosen any better. The Hotel is in a residental area by one of the numerous canals very well connected to the whole city. Only 20 minutes walking distance to the center alternatevely 3 stops by metro. Walking distance from Pijp Market which worth a visit and the Zoo just behind the corner for the animals lovers.
Hotel very well presented with big comfy room facing the canal. Plantage Decor all over the building with a lovely and relaxing vertical garden in the hall by the entrance. also staff were super warm and friendly alsways there to help. I would go back again!

The Traveller2707

Stayed: January 2018
Thank Thetraveller2707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattRegencyAms, Guest Relations Manager at Hyatt Regency Amsterdam, responded to this reviewResponded 3 weeks ago

Dear Thetraveller2707,

Thank you for sharing you experience with other travelers on Tripadvisor.
We are so happy we were able to make your anniversary a memorable one! It sounds like you created many memories exploring the beautiful city of Amsterdam. Thank you for your gracious comments about our warm and friendly team members, I will ensure this is passed along to our teams.

We hope to see you again next year for your anniversary!

Best regards,
Samira El-Arbaoui - Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Amsterdam

Address: Sarphatistraat 104, 1018 GV Amsterdam, The Netherlands
Phone Number:
Region: The Netherlands > North Holland Province > Amsterdam > Plantage & the East , Binnenstad
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #28 of 376 Hotels in Amsterdam
Price Range: $250 - $632 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hyatt Regency Amsterdam 4*
Number of rooms: 211
Official Description (provided by the hotel):
In the centre of Amsterdam, bordering the exciting east neighbourhood, five star Hyatt Regency Amsterdam connects business with pleasure and the city with nature, a BREEAM Excellent urban oasis minutes from Amsterdam’s iconic sites. Relax amidst the hotel’s ‘living’ décor, make yourself at home in spacious guestrooms, hold fruitful meetings in energizing spaces, savour Indonesian cuisine & botanical cocktails, or, slip away to soak up the local culture. Whether it’s work, socializing or just relaxing, Hyatt Regency Amsterdam offers a one-stop experience that will leave all who stay, satisfied, surprised and revitalized. ... more   less 
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