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“Great hotel in Amsterdam” 4 of 5 bubbles
Review of Sofitel Legend The Grand Amsterdam

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Sofitel Legend The Grand Amsterdam
Ranked #17 of 361 Hotels in Amsterdam
Certificate of Excellence
GreenLeadersBronze level
Cambridge
Level Contributor
49 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Great hotel in Amsterdam”
4 of 5 bubbles Reviewed 3 April 2012

Ignore the reviews saying this hotel is in the red light district and a seedy part of the city. It is a beautiful hotel, in its own courtyard. My wife and I walked all over Amsterdam from the hotel, and never felt we were in an undesirable area. The staff were very helpful, the rooms were lovely, well equipped and a good size. The fish restaurant was well worth visiting as well, with some really tasty dishes. Highly recommend the hotel.

  • Stayed February 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank drivervet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelLegendTGA, Manager at Sofitel Legend The Grand Amsterdam, responded to this review, 8 May 2012
Dear guest,

Thank you so much for the wonderful comments you gratified us with! We are honoured by such compliments.

We look forward to welcoming you again, over your next visit to Amsterdam.

Sincerely,
Robert-Jan Woltering
General Manager

Sofitel Legend The Grand Amsterdam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,351 reviews from our community

Traveller rating
    1,776
    383
    113
    49
    30
See reviews for
372
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339
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (337)
Date | Rating
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
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English first
Stavanger, Rogaland, Norway
1 review
4 of 5 bubbles Reviewed 27 March 2012

We arrived on Thursday and were welcomed by the doorman. Checking was easy but we were not shown to our room and the presentation of the hotel services and facilities was all too brief. The room was a good size and well maintained and the housekeeper was always on hand to assist if necessary. We have no complaints regarding noise from either inside or outside the hotel in the evenings. Whilst having a quiet drink in the bar a mouse appeared around my girlfriends feet. This was reported to the barman and he joked that it was probably the cheeseboard that attracted it.

We took an hours tour on the hotel boat which was very pleasant and we were lucky enough to be the only couple. A nice trip but no narrative from the skipper.

On the whole very good but not sure the staff treat all guest alike perhaps.

Room Tip: A lot of work be carried out externally so check out the window of your room as you may be close to...
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  • Stayed March 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Mark U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelLegendTGA, General Manager at Sofitel Legend The Grand Amsterdam, responded to this review, 2 April 2012
Bonjour, god morgen Mark,

First of all I would like to thank you for your constructive feedback. I can assure you I will share your comments with my team today, as your experience is of great value to us.

Mark, should your travel plans for the future include Amsterdam again, please note that it would my pleasure to take care of your reservation personally.

I hope to welcome you back soon to one of Amsterdam's most historic buildings.

Farvel,
Robert-Jan Woltering
General Manager
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Oslo, Norway
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 25 March 2012

Very nice hotel with very friendly staff. Clean, spacious rooms, nice bathrooms. They could have some more cushion on the pillow topper for the bed for my preference. The windows are not sound proofed. The door is not sound proofed at all. The location is said to be near Red Light district but it is actually far enough to not notice anything at all. There are often celebrities staying at this hotel.

Room Tip: The most quiet rooms are facing the courtyard.
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  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank larstobi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelLegendTGA, General Manager at Sofitel Legend The Grand Amsterdam, responded to this review, 2 April 2012
Dear Guest,

Thank you so much for the wonderful comments about the rooms and the friendliness of our ambassadors.

At Sofitel Legend The Grand Amsterdam we believe that your night’s rest is one of our main responsibilities. We offer you the comfort of Sofitel MyBed: a big, ultra cozy bed with feather and down duvet and top-mattress to wrap you up in soft, relaxing comfort. To seamlessly meet your personal needs, we present you with the Pillow Menu, offering five different types of pillows for your convenience. I am very sorry to learn from your comment that we did not made you fully aware of this service.

Regarding your comment about the noise pollution, as we are situated directly in the historical city centre of Amsterdam, it is very difficult to exclude all street noises. I am fully aware of this, but as a monumental building we are not allowed to place double glazing. Your advice to book a room facing the inner garden or courtyard is indeed the best choice for guests looking for a quiet stay.

I hope to have the pleasure of welcoming you back in the near future.

Vennlig hilsen,
Robert-Jan Woltering
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sarajevo, Bosnia and Herzegovina
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 24 March 2012

I spent 5 magical days in this hotel in January 2012... Everything from the kind door man in a front of the hotel and checking in to every single detail during my stay and checking out, was perfect... I used butler service, and it was great, everything you need, they provide... for example, I needed tickets for some really great museums, Hermitage & Van Gogh... I asked, and in 5 minutes, they provided me with the tickets, so i didn't have to wait in a long lines in front of museums... Also, few times I asked for some restaurant recommendations, and every time they told me for some excellent restaurants, they even booked me a table in some of the best restaurants in Amsterdam. Also, the hotel's restaurant, "Bridges" is one of the best restaurants I ever visited in my life, the best sea food I ever tasted...

I booked my room online, and after I arrived, I asked the staff of the hotel to show me some other rooms and suites they had available at that moment, and they were kind enough to show me...in the end, I took Junior suite... Cleanliness, bed quality (one of the most comfortable beds I ever used), the view... everything was great...

If u want to use butler service, ask for Mauricio, the best butler in the world!

This is high class hotel, very professional, very good in every single way... They are there for you, no matter what you need or ask, they can make it happen, with smile and treatment you can only imagine! If you want to stay in one of the best hotels ever, go to The Grand, you won't regret it! I ll back soon, that is for sure!

Room Tip: My junior suite was great, but heating was not so good, needed to use extra heaters...
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  • Stayed January 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Harkolino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelLegendTGA, Manager at Sofitel Legend The Grand Amsterdam, responded to this review, 7 April 2012
Dear Guest,

We would like to thank you for sharing this wonderful review regarding your stay at Sofitel Legend The Grand Amsterdam. It is an absolute honour to read your words about the service provided by our Butler Service Department. Especially the grand words you have written about our butler Mauricio. We always aim to cater to all our guests’ desires.

It is delightful to learn of your experience in our restaurant BRIDGES. We would also like to thank you for your remark and would like to inform you this has been taken into action

The entire team looks forward to having the pleasure of welcoming you back soon.

Kind regards,

Raphaël Mukarji
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 19 March 2012

Absolutely beautiful hotel! Felt as I'd we we're treated like royalty from the moment we stepped foot through the doors. The bed is just amazing, so so comfortable! Truly a 5 star experience.

  • Stayed March 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank leahbx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelLegendTGA, Manager at Sofitel Legend The Grand Amsterdam, responded to this review, 7 April 2012
Dear Guest,

First of all, we would like to thank you for choosing to stay at Sofitel Legend The Grand Amsterdam. We are truly honoured to read that we made you feel like royalty. Besides that, it is lovely to read that you have enjoyed our Sofitel MyBed so much during your stay.
We hope to have the pleasure of welcoming you back in the near future.
Kind regards,

Raphaël Mukarji
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amsterdam
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 17 March 2012

Spent 3 nights at this hotel in luxury double room overlooking the canal. Beautiful bed with feather topper so comfy turndown service each night with bottle evian water and beautiful truffle bath with TV on the wall large wet room we wil be returning to his hotel next year very friendly polite staff and very helpful.

  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lanzlady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelLegendTGA, Manager at Sofitel Legend The Grand Amsterdam, responded to this review, 19 March 2012
Dear Guest, thank you for choosing to stay at Sofitel Legend The Grand Amsterdam. It is a great pleasure to read that you enjoyed your stay at our historical hotel and especially the comfort of the signature Sofitel MyBed. We do hope to have the pleasure of welcoming you back in the near future. Sincerely, Raphaël Mukarji – Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
85 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
3 of 5 bubbles Reviewed 15 March 2012

Good points - interesting old building
Helpful staff
Good room with canal view
Bad points - the area is a bit grim, the proximity to the red light district means you may get
woken by noise on the street at 3am.
The hotel, while generally good, is overpriced.

Room Tip: Ask for a room which is unlikely to be affected by street noise in the early hours.
See more room tips
  • Stayed February 2012, travelled solo
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sagittarius_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelLegendTGA, Manager at Sofitel Legend The Grand Amsterdam, responded to this review, 3 April 2012
Dear Guest, thank your for sharing your experiences on Tripadvisor. We are pleased to read that you enjoyed the atmosphere in our historical hotel and appreciated the service provided by our staff. However, we regret to learn the inconvenience you experienced and we would like to offer our sincerest apologies. Your comments are of great value to us and therefore we would like to invite you to contact us directly via H2783-GR@sofitel.com with your telephone number in the hope of having the opportunity to personally further discuss this matter with you. We hope to have the honour of welcoming you back to Sofitel Legend The Grand Amsterdam in the near future. Sincerely, Raphaël Mukarji – Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Legend The Grand Amsterdam

Property: Sofitel Legend The Grand Amsterdam
Address: Oudezijds Voorburgwal 197, 1012 EX Amsterdam, The Netherlands
Phone Number:
Region: The Netherlands > North Holland Province > Amsterdam > Red Light District (De Wallen)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Amsterdam
#7 Family Hotel in Amsterdam
#8 Business Hotel in Amsterdam
#8 Romantic Hotel in Amsterdam
#13 Luxury Hotel in Amsterdam
#24 Green Hotel in Amsterdam
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sofitel Legend The Grand Amsterdam 5*
Number of rooms: 177
Official Description (provided by the hotel):
SOFITEL LEGEND THE GRAND AMSTERDAM.Furnished with French elegance and grandeur, the hotel welcomes a variety of visitors, from the trendy Amsterdam elite to royal brides or famous international movie stars. In each of the rooms, the restaurant, the hallways and the beautiful garden terrace, design and history captivate and seduce everyone into visiting. ROOMS & SUITES.Sofitel Legend The Grand Amsterdam offers 177 spacious rooms, including 52 luxurious suites, amongst which 14 individually designed Suite Apartments: lodgings in 17th century canal houses. The rich history of the hotel is, as naturally, incorporated into the new architectural details in many ways. WELL BEING.Access to the relaxing SoSPA is complimentary for all hotel guests. It is the ideal place to unwind and pamper yourself. SoSPA houses an indoor heated swimming pool, a private Turkish steam bath, a Jacuzzi, a sauna, private treatment rooms and a SoFIT fitness area. INSPIRED MEETINGS.The 17 fully equipped banqueting and conference rooms, five of which are listed as historic monuments, provide the ultimate venue for meetings or conferences in Amsterdam. All rooms have natural daylight and are equipped with the latest technical facilities. BRIDGES RESTAURANT.The modern and trendy fish restaurant serves dishes with an emphasis on sea food and fish, mostly Dutch organic produce with a French twist. Bridges bar and lounge are the heart of restaurant, offering exclusive wines and vintage Champagnes. ... more   less 
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Also Known As:
Sofitel The Grand Amsterdam Hotel Amsterdam
Accor The Grand Amsterdam
Sofitel Amsterdam
Amsterdam Sofitel

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