I had read previous views on Hotel Di-Ann and had little worries about staying there. But you must always not belive everthing you read. Yes the stairs are long and steep but when you arrive ring the door bell and there will be someone to come down and help. Once your case are in your room that's it just yourself you need to carry up and down for the rest of your stay. You must remember you pay for way you get. So if you want the cooked English and shine taps book the Ritz. If you want somewhere just to sleep and shower this is the place. Breakfast contains 2 different types of cereal, boiled eggs, 3 types of bread, cheese slices, ham slices different spreads for toast or a sandwich, apples, tea, coffee, water and orange juice. Beds r so comfy, shower had a good force on it and plenty of hot water. Clean towels everyday. Staff polite and friendly. 10 minute walk maxium from Dam Square. Lovely balcony to have breakfast or sit there people watching or just taking in the night air before bed. I will be staying there again. I did take some flash wipes with me due to other read ups yes I used them the once but I do that where ever I stay. Always remember you get what you pay for.