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Kay J

Visiting from Vancouver Canada

4.0 of 5 bubblesReviewed May 12, 2017via mobile
A nice hotel on a direct tram route to Amsterdam . Hotel is small with very small bedrooms ,we could hardly move in ours once we got the cases open , big comfy bed took up most of the room . Nice breakfast room and good selection of food tea and coffee available all day and cake and fruit also.
Shopping area close by with a few restaurants nearby.
Date of stay: March 2017
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rietje_Lachchi, Operations Manager at The Delphi - Amsterdam Townhouse, responded to this review
Responded May 18, 2017
Dear Kay,

Thank you for sharing your lovely review with us and tripadvisor.
Hopefully we can welcome you again in the future.

kindest regards,

Rietje
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews tram stop quiet neighborhood breakfast room would stay here again tourist attractions the heart of the city stops museumplein
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Reviewed May 5, 2017 via mobile

This lovely hotel is in a quiet neighborhood of Amsterdam about halfway between the airport and city center. The employees here are truly wonderful. Polite, funny, helpful and just delightful. The breakfast bar had a great variety of food and the coffee was nice and strong. The rooms are small like a typical European hotel but super clean and comfortable. Lovely!

Date of stay: May 2017
Trip type: Travelled as a couple
Thank Skinsk8
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rietje_Lachchi, Operations Manager at The Delphi - Amsterdam Townhouse, responded to this reviewResponded May 18, 2017

Dear Skinsk8,

THank you for your very nice review. It is so nice that you have enjoyed Amsterdam and our hotel.
hopefully we can welcome you again in teh future.

Kindest regards,

Rietje

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 2, 2017

A small hotel near the No. 5 tram (easy to get to centre) with a couple of restaurants and cafes, plus a supermarket nearby. Beds were very comfy, and we had a quiet room with balcony overlooking some back gardens with mature trees. Staff were very pleasant. When we reported we didn't have any bedside lights, this was remedied promptly. The bin in the bathroom hadn't been emptied prior to our arrival, but this was also dealt with. For me, the breakfast was exceptional, with a great selection of cold meats and cheeses, including a wonderful, thinly sliced peppered beef. Plus eggs, bacon, mushrooms, sausages, potatoes, lovely bread/croissant, fresh fruit, yoghourt cereal and self-serve coffee. However, the breakfast room is rather small for the size of hotel. I had to share a table, which was not a problem, but it was rather cramped. Wifi worked well. We left our cases on the last day until about 5pm, and spent the last hour in the breakfast room chilling out and drinking tea/coffee. All in all a very good experience. All problems were minor and dealt with promptly and with great attitude.

Date of stay: May 2017
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank Snowcapped
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 12, 2017

for me this was a terrible hotel, very expensive for the smallest room I have ever had the displeasure of booking, I booked a single room, I knew it would be small but this was taking small to a whole new level.
The bathroom was so small that when using the toilet, your knees would be under the sink, to get in to the shower you had to shuffle past the sink.
The TV was small (Lilliputian) as you would expect with reception that was so bad I didn't bother to watch.
Carpet was stained, bed shoved between three walls, this made the feel uncomfortable and cramped, it was like staying in an old fashioned sleeper car on a railroad.
No mini bar, in a four star hotel, unreal.
I have no idea how the rating was given to this accommodation, the picture certainly give a different and in my opinion a deceptive view of the hotel, I have stayed in many and this is certainly not deserving of the standard I would expect for this rating, at best I wold suggest two.
I will not be staying here again, I have used many best western over the years in both the UK and overseas but this was by far the one that I will always remember, but for all the wrong reasons.
As for the staff, mixed reviews, some were fantastic others had an attitude that you would expect from an adolescent child.

Room tip: best room available is probably at a different hotel
Date of stay: March 2017
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank rogern577
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rietje_Lachchi, Operations Manager at The Delphi - Amsterdam Townhouse, responded to this reviewResponded April 18, 2017

Dear Rogern577,

Thank you for leaving a review regarding your stay at our hotel. We appreciate every comment of our residents to help us to improve in the future. I am very sorry to hear that your stay with us was unsatisfying. On behalf of me and all staff members I apologize for not meeting your expectations. It is awful to see that you have such a negative review about your stay. For me it would be very helpful if I could get even more information from you. Would you be able to contact me?
I will make it easier to take measures to improve the expectations and experiences for guests in the future. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to write a review. We appreciate your time and effort. Hopefully you will find the time to contact me personally.
Sincerely,

Rietje
R.Lachchi@delphihotel.nl

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 4, 2017

I booked the room lately for me and my wife.
An advantage is: The Loacation is near by a tram.
But:
The Room was small, The Bathroom is too small. The Toilette is too near at the wall
A bad relation between value and price.
I never visit the House a second time.

Date of stay: April 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Dieter S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rietje_Lachchi, Operations Manager at The Delphi - Amsterdam Townhouse, responded to this reviewResponded April 10, 2017

Dear Dieter,

Thank you for leaving a review regarding your recent stay at our hotel.
Your opinion is very important to us and we value your feedback. By letting us know what your experiences were, you give us the perfect information how to improve.
I am very sorry to hear that your stay was unsatisfying. We have several roomtypes, some are larger than others. At this point I cannot see if an larger room was requested
by you during your stay. Again Dieter, I am very sorry for your disappointing experience.
Thank you again for taking the time to write a review. We appreciate your time and effort.

Kindest regards,

Rietje

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 2, 2017

I was travelling on business, but I would take my family to this hotel. Great location, easy walking distance from the 'south' station, 10-15 walk to the museum area. Great pubs and restaurants nearby. The rooms have enough space that you don't fall over your bags, windows that work and nice modern clean bathrooms.

Date of stay: March 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Steven W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rietje_Lachchi, Operations Manager at The Delphi - Amsterdam Townhouse, responded to this reviewResponded April 10, 2017

Dear Steven,

Thank you for leaving this lovely review.
We would love to welcome you with your family the next time.
Kindest regards,

Rietje

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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