Dear Suji,
Thank you for taking the time to share your experience at The Delphi. We genuinely appreciate your feedback and are sorry to hear that your stay did not meet your expectations due to the scaffolding and construction work during your visit.
First and foremost, we sincerely apologize for any inconvenience you experienced. We understand how frustrating it must have been to arrive and find the scaffolding obstructing your view. We want to assure you that we had set up notifications to inform all our guests about the construction at the time of booking, and we also offered the option to cancel without any penalties. It appears there was an unfortunate system error in your case, and for that, we are truly sorry.
We also wanted to clarify that during your stay, we provided a complimentary room upgrade and applied a 25% discount to your entire stay as a gesture of goodwill. While we regret that this did not fully compensate for the disruption, we hope it demonstrated our commitment to making your stay as comfortable as possible under the circumstances.
We are pleased to inform you that the construction is now complete, and the scaffolding has been removed. We would love the opportunity to welcome you back to The Delphi, where we can offer you the flawless experience you rightfully expected. Your positive comments about our staff, especially Antonio, and our location mean a lot to us, and we hope these aspects will encourage you to consider staying with us again.
Once again, we apologize for the inconvenience and hope to have the chance to serve you better in the future.
Warm regards,
David
Operations Manager.