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“English tour Antwerp: no guide”

Viva's Antwerp Free Tours
Ranked #4 of 37 Tours in Antwerp
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Attraction details
Recommended length of visit: 1-2 hours
Owner description: Viva's Antwerp is the Authentic Free Walking Tour of Antwerp.On this tour we'll share with you the local history plus all the info that you really would like to know, legends, events and even dirty secrets of the city. Also we'll give you all the tips and recommendations (best fries, free museums, cheapest waffles, cheapest food and the best beer at the cheapest price possible!!), so you can enjoy
Reviewed 2 weeks ago via mobile

Booked a guide online for 9 people, English guide. At the meeting point, there was 1guide who told us he is doing the tour in Spanish! Apperently, the English speaking guide was sick.
We got no warning, although you do need to give a phone nr and email address... Very disappointing and also felt the Spanish speaking guide didn’t care much.

Thank jimara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VivasTours, General Manager at Viva's Antwerp Free Tours, responded to this reviewResponded 1 week ago

Dear guests,

we have contacted you personally, but also want to sincerely apologise for the cancelled tour here. In Antwerp Viva's tour is still a small company and trying our best, but meaning when our guide has a last minute emergency, there is very often no possibility to find a replacement. This was also the case this week - our guide actually fell on the way to the tour and had to go to the hospital. Our Spanish guide also found out last minute and his english is not very good, so he might have seemed careless, trying to explain the situation.

We know there is nothing we can do to bring back your lost experience, however, we truly apologise for what has happened. It is not the way we work at Viva and we keep trying hard to offer the best to our guests. 

We hope to be able to offer you our services sometime in the future.

With kind regards,

Ava

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (150)
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All reviews
"great tour"
in 15 reviews
"walking tour"
in 9 reviews
"english tour"
in 5 reviews
"city's history"
in 4 reviews
"english speakers"
in 3 reviews
"suggestions on places"
in 2 reviews
"lasted hours"
in 2 reviews
"small group"
in 3 reviews
"nice history"
in 2 reviews
"fun facts"
in 2 reviews
"waffles"
in 3 reviews
"a lot of fun"
in 2 reviews
"nice walk"
in 2 reviews
"all ages"
in 2 reviews
"marta"
in 20 reviews
"carina"
in 17 reviews
"guide"
in 19 reviews
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5 - 9 of 150 reviews

Reviewed 5 weeks ago via mobile

Tour was awesome, our guide Abelardo was most knowledgeable and friendly!
I recommend this tour to all that visit Brussels. I recommend this tour specially at beginning of trip to Brussels so you can get to know your way around.

Thank Oscar V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 March 2018 via mobile

Carina was so sweet and awesome! She seemed to truly love her city and to tell us all about it. She was conscious of time and answered lots of my random questions. Recommended places for traditional Dutch food, chocolate, fries (including one of the oldest places), places with interesting atmosphere, the best Belgium beer, etc. we also received great history of the city and Belgium in general. Carina gave us Belgium chocolates at the end - perfect ending :) Highly recommend!

Thank Kerry T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 March 2018 via mobile

Highly recommend this tour to see the highlights of historical Antwerp, our guide Carina was both knowledgeable and entertaining!

Thank Janine G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 5 March 2018

Even though it was bitterly cold, Sarah's bright and breezy tour acted as a warm introduction for our small group on this fascinating 90 minute walk around this heart of a fabulous city. She was eager and able to answer a wide range of questions and demonstrated a true affection for her home town. Very useful were her recommendations for areas in which to eat and drink, and she showed considerable knowledge of the cultural sites and events on offer.

As an introduction and insight into this tremendous city, this was a very worthwhile way of spending the afternoon!

Thank Torqueback
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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