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All reviews friendly staff value for money business trip fresh orange juice small balcony superior room nice hotel easy access high quality rooms are clean nice stay free mini bar swimming pool convenient location van der valk hotel shopping mall free wifi
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Reviewed September 5, 2018

Hotel is in a convenient location for business trips, close to the highway and in proximity to businesses and shops.Unfortunately the hotel is now a major construction site, which was not highlighted during the booking processes. SO a lot of noise dirt in front of the hotel. Bar and restaurant are located in a temporary tent outside.

  • Stayed: September 2018, travelled on business
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Review collected in partnership with this hotel
Thank 291soeren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 27, 2018

Clean and comfortable room but without AC (at least our room) which was a bit unpleasant in this hot and humid August. Nice staff and exceptional breakfast. Despite the construction site in front of the hotel the noise was not an issue for the rooms that face the pool.Very good location if you fly from Charleroi.

  • Stayed: August 2018, travelled as a couple
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Review collected in partnership with this hotel
Thank cdiaco599550
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 14, 2018

on arrival we were greeted by a building site which could have been mentioned when booking thats problem one.problem two checked in went up to the room it was full of mosquito's the member of staff said no problem i will get it sorted straight away could not believe what happened next he sent a member of staff to hoover them up!!!!!
then they upgraded us to room three which had no a\c working on top of this we went down the fire escape and the exit door had cages of dirty washing tables and chairs blocking the exit
please avoid at all cost

Room Tip: there is not one
  • Stayed: July 2018, travelled as a couple
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Thank Keith H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 22, 2018 via mobile

Not sure what to say... It could or has been amazing hotel but with the rebuild currently taking place... It is been like being back in a war zone, for me I have served in many of the war zones from the past 20 years... The loss of power on a few evenings and the water being cut off one evening between midnight until 0600hrs the following morning without being giving bottle water (even know we had 2 small bottles of water in the fridge) in the hottest summer in decades; all I can say is you couldn’t make it up! Ideally we should have been given at less 6 x 2 ltrs (Bottles) of water per room for hygiene reasons but nothing..!

Apart from the dust and I mean levels of brick dust from the building site (ref to photos) - The hotel is clean 24/7 to very high standards and the swimming pool and pool area amazing standards as well. My room was amazing clean every day. The restaurant as it currently stands is amazing and and also clean with good food. If honest it does remind me of a restaurant whilst on a Safari in Africa just without the wild animals...

Apart from the above info the staff I find very rude at times. But not sure if it was due to the conditions of the hotel at present...Was it worth staying in this hotel yes, would I stay again yes. I look forward to seeing the hotel finally completed.

Stayed: July 2018
1  Thank Mead0815
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 17, 2018

Nice room, modern and large.
Very good breakfast with a big choice ! Very kind team too.
Good location, not far from Brussels, close to speedways to everywhere in Belgium. Large parkings.
We appreciated our stay.

  • Stayed: July 2018, travelled as a couple
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Review collected in partnership with this hotel
Thank aureliemichel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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