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Ibis Brussels Waterloo
Ranked #3 of 5 Hotels in Waterloo
GreenLeadersBronze level
Utrecht, The Netherlands
Level 5 Contributor
55 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“You get where you pay for”
Reviewed 25 March 2012

There is a bed, clean sheets, a clean toilet and that's it. The price is low. You wake up a few times per night per hour because of the sound of fellow hotelguests coughing or talking, and the noise from the parking spot, but hey, that's because the price is low.

Would I come back? Yes, if the other hotels in the Brussels region are extremely expensive because of an event in the city.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jan-WillemMalin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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379 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (27)
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Europe
Level 5 Contributor
64 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 23 February 2012

Like many business travellers I am under pressure to keep my expenses as low as possible, but I absolutely refuse to stay in horrible cheap hotels.

Ibis are excellent value hotels. I can't fault them. Their operating model is obviously based on keeping costs down, and they do this partly by having very little wasted space (i.e. space that isn't paid for directly by guests).

The Ibis Waterloo is no exception. For example, the bar is small, the lounge is more like a waiting room with a TV, and there isn't a gym or a swimming pool. But if you want those facilities, then you obviously have a bigger expense account than I do! However, the things that matter are done well: The beds are comfortable and warm. The TV is a brand new flat-screen and not the smallest model. The room is good-sized (mine had an extra bed) and the bathroom has an excellent shower with plenty of high-pressure water (no bath however). Everything is absolutely spotlessly clean. The wi-fi is free and fast.

The restaurant attached to the hotel is OK (breakfast is excellent, although a little pricey - 13.50€).

The service is excellent too. I couldn't work out how to turn on my TV (just me being dumb, really) - but within two minutes of a call to reception the attendant knocked on my door and showed me how to operate it. (It has BBC1 by the way - much better than the awful BBC World, in my opinion).

When I'm on holiday, I like a bit of pampering. Perhaps have a nice long bath, a cool swim, a walk along the beachfront. When I'm on business, I just want to get in, check my emails, have a bite to eat, have a hot shower, lay my head down and get some sleep. There's no question that I'll seek out this kind of hotel every time I'm on a business trip.

Room Tip: My room (412) had a street light right outside the window, and the curtains don't block out all...
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  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank charl39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Somerset, United Kingdom
Level 3 Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 13 January 2012

Hotel was acceptably clean and tidy. The room was small but not a problem as only staying one night (good free wifi connection) and the temperature was cool (I usually find hotel rooms too hot so this was good). The restaurant (independent) associated with the hotel offered efficient service and a reasonable standard of food. The only problem was noise - a low constant noise all night (presumably from the heating system?).

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ChristinaB223
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Braintree, United Kingdom
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 23 November 2011

The hotel is OK for most things. The room I stayed in was clean and the bed comfortable. The shower was good. And the breakfasts are good - but not included with the room .

However, I haven't had a good night's sleep yet - I have spent 2 nights with one to go. The main problem is one of sound - I can here sound from the surrounding rooms and in the corridor so have found it difficult to get to sleep and have been woken up earlier in the morning than I would have liked.

There is only limited number of TV stations available - though there were 2 BBC channels.

Also for the price >100Euro/night I would have extras such as tea making facilities and shampoo etc.

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kent_Ben
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis_Marchal, Directeur général at Ibis Brussels Waterloo, responded to this review, 29 November 2011
Dear Guest,

We thank you for having taken the time to write to us following your stay at Ibis Brussels Waterloo.

Unfortunately it happens that some customers are noisy and do not respect the peace of other guests. In this case you should not hesitate to contact the reception so that we do respect the quiet.

On the price if you book well in advance and via the website you will probably get lower rates.

Once again, we thank you and hope to win back your trust.

Kind Regards

Denis Marchal
manager ibis Brussels Waterloo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level 3 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 22 November 2011

I just checked in today so what follows are mostly my initial impressions.

Before I go into the pros, let's talk about the cons. There is almost no soundproofing between your room and hallway. You can hear every step anyone takes outside your door; and sometimes you hear a door open and you think it's your own door.

I figured that my room but have a bathtub, but it was just a shower in the bathroom.

I had left my power adapter in Amsterdam, so I went to the front desk to ask for one to borrow. Unfortunately, they did not have any in stock. When I ventured out into town on foot to try to find one to buy, none of the stores I went to had any.

With those minor complaints out of the way, I think this is a pretty decent place to stay if you need to be at Waterloo. The front desk is extremely nice (they speak English) and the breakfast is delicious. You can easily walk five minutes to a modest downtown area, where you can even get Belgian chocolates.

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CMarcet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis_Marchal, Directeur général at Ibis Brussels Waterloo, responded to this review, 29 November 2011
Dear Guest,

We very much appreciate your comments regarding your stay at the Ibis Brussels Waterloo. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Regarding the plug adapter we had more during your stay but we have it again now.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Denis Marchal
manager ibis Brussels Waterloo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ibis Brussels Waterloo

Property: Ibis Brussels Waterloo
Address: Boulevard Henri Rolin 5A, Waterloo 1410, Belgium
Region: Belgium > Wallonia > Walloon Brabant > Waterloo
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in Waterloo
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ibis Brussels Waterloo 3*
Number of rooms: 100
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