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“Good place, bad smell”
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4 reviews
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Overview
Condo/Apartment -
1 Bedroom, 1 Bathroom, Sleeps 2
Brussels

Reviews from our community

Average - based on 4 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
573travel...
London, United Kingdom
1 review
“Not as pictured - disappointing”
Reviewed May 11, 2018 for a stay in May 2018

There are several different flats pictured so I understand that they differ in decor from flat to flat, however the flat that I was given looked nothing like the pictures shown on the website. It was bare, with no decoration and very dark - so much so that I actually questioned whether I had gone into the wrong flat on arrival. I emailed smartflats to tell them this and about a few other bits including dirty cleaning rags left on the dining table and every heater in the flat that had been left on full despite it being a 20 degrees day. I had no reply. Another issue is the noise if you stay on a weekend, be prepared for the bar downstairs which plays music into the street until 4am on Saturdays. We had to buy earplugs at the weekend.

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
13 May 2018
Hi, we are sorry you did not enjoyed your stay with Smartflats. Concerning the noise, the flat is centrally located and just a few steps from the Grand Place, which can induce more noise than in our others apartments. Next time you come back to Brussels, don't hesitate to contact us in order that wa can advice you on a more calm apartment. We hope to see you again at Smartflats :)
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Peter D
Level 3 Contributor
2 reviews
“Good place, bad smell”
Reviewed May 2, 2018 for a stay in April 2018

Good location. Spacious flat. Too heavy smells from the restaurant on ground floor. Bad light outside the flat door. Hard to see the code digits.

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
4 May 2018
Hi Peter and thank you for this review. We are glad you enjoyed your time at Smartflats. We take your remarks into consideration in order to improve the quality of our services. We hope to see you again in our residences :)
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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