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All reviews central station great location family room sofa bed small square gare centrale separate toilet public parking a couple of minutes walk free wifi breakfast buffet superior room manneken pis the heart of the city restaurants and bars short stay yogurt
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Reviewed December 25, 2015

Stayed here for 5 days in December 2015. Staff are fabulous and the rooms are modern and well appointed. The location is excellent for all the main museums and sights. In December the Christmas markets are right on the doorstep and there are many places to eat & drink within very short walk. Only downside was the breakfast service which seemed understaffed and a tad chaotic. There are kids activities in the foyer and interconnected rooms available.

Date of stay: December 2015
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank kipster42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christophe L, General Manager at Novotel Brussels Off Grand Place Hotel, responded to this reviewResponded December 26, 2015

Dear Kipster42,

Thanks for your generous review ! I have informed our staff about your feedback and we all wish you a merry Christmas and a happy new year. I will make sure that the necessary measures will be taken to increase the breakfast service in the near future. Next time your stay will be spotless.

Kindest regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 22, 2015

Stayed for 4 nights 10th December in an Executive room,,was disappointed as there was only a shower and no bath tub,,we had a free mini bar that was only stocked with 1 miniature vodka and 1 whisky plus 2 cans of stella,,we was not give a choice of spirits and nothing else was available..

The room was quite small really and not to an executive size. I have stayed in standard and premier rooms that were better.

The breakfast the 1st morning was poor and most of the English food had gone,,had to ask for them to be refilled which took awhile ,,only plus i can see is that it was local to most of the amenities in the area.

Would i book it again,,maybe but unlikely.

On the plus side the staff were very pleasant and helpful,nothing was to much trouble..

Date of stay: December 2015
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Scenic468630
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christophe L, General Manager at Novotel Brussels Off Grand Place Hotel, responded to this reviewResponded December 24, 2015

Dear Guest,

I would like to apologise for the inconveniences you experienced during breakfast and I will make sure the necessary measures will be taken to avoid further occurrence.
Unfortunately we won't be able to change the room size in the close future but we will investigate you remarks about the minibar.
Please do not hesitate to request for a bathtub upon arrival as we would be pleased to provide the specific room when available.

I appreciate your constructive feedback as it helps us to improve the quality of our services.

Wishing you a merry Christmas and a happy new year from all our teams including myself.

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Reviewed December 20, 2015

The hotel is centrally located and close to the bus and METRO links to the main station. The structure itself is basic but comfortable and guests can enjoy all the amenities. The rooms are clean, new and with all the little comforts that help stay. The lobby is large and full of other amenities including a nice bar well stocked. Friendly staff.

Room tip: Clean and confortable
Date of stay: November 2015
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank Valerio V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christophe L, General Manager at Novotel Brussels Off Grand Place Hotel, responded to this reviewResponded December 20, 2015

Dear Valerio,

Thank you for review and for your stay with us.
We will ensure to maintain all amenities so you may enjoy your future stay as much as the previous one.
Have wonderful Christmas holidays and a happy 2016.

Best regards

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Reviewed December 19, 2015

Hotel booked on line, various emails received beforehand offering upgrade and online check in. Didn't take these up but check in and out were quick and efficient with helpful friendly staff. Room (superior) was fine and spacious with good bathroom etc plus hot drinks maker.

Date of stay: December 2015
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank IPA_Man
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christophe L, Directeur général at Novotel Brussels Off Grand Place Hotel, responded to this reviewResponded December 20, 2015

Dear, "IPA_Man",

Thank you so much for your detailed comment about your stay at Novotel Brussels Off Grand'place and for all the useful recommendations for other travelers.

"On line Check In" is very easy and enables you to gain time at check in or check out when hotels are very busy.

We will be very happy to welcome you on a next occasion.

Kind regards,

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Reviewed December 18, 2015

Date of stay: December 2015
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Christophe L, Directeur général at Novotel Brussels Off Grand Place Hotel, responded to this reviewResponded December 20, 2015

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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