Right in the middle of the historic centre - very close to the Grand Place and the central train station.. Very comfortable bed, spotlessly clean and friendly service. A good choice for a short break to explore the city.More
- Free Wifi
Right in the middle of the historic centre - very close to the Grand Place and the central train station.. Very comfortable bed, spotlessly clean and friendly service. A good choice for a short break to explore the city.MoreShow less
Many thanks for sharing your experience in our hotel. We appreciate your review and we hope to welcome you again on you next trip in Brussels.
Merry Christmas and have a wonderful year 2016!
Stayed here for 5 days in December 2015. Staff are fabulous and the rooms are modern and well appointed. The location is excellent for all the main museums and sights. In December the Christmas markets are right on the doorstep and there are many places to eat & drink within very short walk. Only downside was the breakfast service which seemed understaffed and a tad chaotic. There are kids activities in the foyer and interconnected rooms available.
Thanks for your generous review ! I have informed our staff about your feedback and we all wish you a merry Christmas and a happy new year. I will make sure that the necessary measures will be taken to increase the breakfast service in the near future. Next time your stay will be spotless.
Stayed for 4 nights 10th December in an Executive room,,was disappointed as there was only a shower and no bath tub,,we had a free mini bar that was only stocked with 1 miniature vodka and 1 whisky plus 2 cans of stella,,we was not give a choice of spirits and nothing else was available..
The room was quite small really and not to an executive size. I have stayed in standard and premier rooms that were better.
The breakfast the 1st morning was poor and most of the English food had gone,,had to ask for them to be refilled which took awhile ,,only plus i can see is that it was local to most of the amenities in the area.
Would i book it again,,maybe but unlikely.
On the plus side the staff were very pleasant and helpful,nothing was to much trouble..
I would like to apologise for the inconveniences you experienced during breakfast and I will make sure the necessary measures will be taken to avoid further occurrence.
Unfortunately we won't be able to change the room size in the close future but we will investigate you remarks about the minibar.
Please do not hesitate to request for a bathtub upon arrival as we would be pleased to provide the specific room when available.
I appreciate your constructive feedback as it helps us to improve the quality of our services.
Wishing you a merry Christmas and a happy new year from all our teams including myself.
The hotel is centrally located and close to the bus and METRO links to the main station. The structure itself is basic but comfortable and guests can enjoy all the amenities. The rooms are clean, new and with all the little comforts that help stay. The lobby is large and full of other amenities including a nice bar well stocked. Friendly staff.
Thank you for review and for your stay with us.
We will ensure to maintain all amenities so you may enjoy your future stay as much as the previous one.
Have wonderful Christmas holidays and a happy 2016.
Hotel booked on line, various emails received beforehand offering upgrade and online check in. Didn't take these up but check in and out were quick and efficient with helpful friendly staff. Room (superior) was fine and spacious with good bathroom etc plus hot drinks maker.
Thank you so much for your detailed comment about your stay at Novotel Brussels Off Grand'place and for all the useful recommendations for other travelers.
"On line Check In" is very easy and enables you to gain time at check in or check out when hotels are very busy.
We will be very happy to welcome you on a next occasion.