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“nice hotel but standards are slipping”

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Sofitel Brussels Europe
Ranked #5 of 199 Hotels in Brussels
Certificate of Excellence
GreenLeadersBronze level
Dublin, Ireland
Level Contributor
103 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 400 helpful votes
“nice hotel but standards are slipping”
3 of 5 bubbles Reviewed 31 March 2012

Over the years I've stayed here regularly but lately standards seem to be slipping. The rooms are nice but the usual Sofitel amenities are scarce. The bedding duvet is a bit flimsy, no flowers in the rooms, no Bose radio, no welcome gifts (usually chocolates) for Le Club Platinum members and they are really stingy about upgrades and late check outs. The restaurant and breakfast in particular is way too expensive.

Positive is the free WiFi even if it is rather slow.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank starflyergold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (125)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
Manchester
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 29 March 2012

We stayed here one night in December before moving to Bruges. This Hotel was on a deal at €116 which at the time seemed good, considering Brussels and Bruges were filling up with the Christmas spirit!

Arriving in the early evening, we were greeted by a very 'swish' hotel entrance. We had wanted a one night 'luxury' stay, and this proved good! The hotel is actually a few metro stops from the centre, and a 10 minute walk at that, to the stop - However, we appreciated the walk in the snow!

The room was large with some snazzy looking features, huge walk in shower and an overall pampered feel to it. We didn’t have breakfast at the hotel (not included in price) but opposite there is a nice market square, so I popped across to buy pastries and juice - Just as good!

After some time in Brussels centre, the hotel room proved to be a luxurious comfort, windows open, snow outside, wine and snacks on the bed, it was lovely.

If you want a bit of grand living, you won't go far wrong with this.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sethareli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
4 of 5 bubbles Reviewed 26 March 2012

Excellent hotel and service. Only remark: too few staff (reception and restaurant) speak German, which is after all the second most-spoken language in the EU.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zilina, Slovakia
Level Contributor
50 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed 19 March 2012

i've been to brussels many times. but this time, it was different. although i tend to stay in accor hotels, my last novotel experience wasn't that good. so i had worries choosing this one. couldn't be more wrong. Sofitel Europe was the best hotel in Brussels i've ever stayed in. but not only my room (luxury one - worth the extra 30euros), services were amazing, emails before & after stay. the staff was just great. sleeping quality perfect. and the best part - the .be fine food restaurant. i do advise to try their curry shrimps and st.jacobs shells. OMG, that was brilliant. terrific experience. thank you and will be back and probably will only stay here on my next trip to brusels. in addition - ec offices are just few minutes of walk.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gustavb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
38 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 13 March 2012

I recently had a job interview in Brussels, and it was very important to be able to get a good night's rest the night before. This hotel was in a great location for where I needed to be in the morning, and just a short walk from the Schuman metro stop, which is the main reason I chose to stay there.

On arrival, the staff were extremely helpful. I requested an iron and ironing board so that I could sort out my clothes for the interview, and this was sent to my room straight away.

The room itself was clean, modern and spacious. The bed was large and really comfortable, but more importantly, it was quiet and peaceful and the temperature controls were easy to use. I managed to sleep very well (until my 6am wake-up call!).

When I was on the train home, I realised that I had left behind some items in the bathroom in my hurry to get to the interview. I contacted the hotel to see if housekeeping had found them, which they had, and they have agreed to post them back to me. Fantastic customer service! If I don't get the job, I will certainly be staying here the night before my next interview.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jo F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Berkeley Heights, New Jersey
Level Contributor
191 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 bubbles Reviewed 10 March 2012

My partner and I recently stayed at the Sofitel Europe in Brussels and we recommend it. It is very short subway distance from the historical center and, because it is located in a business district, it offers great rates for tourists during week-ends.
So it is an excellent way to enjoy a comfortable stay in the city without spending too much.
The room is comfortable (see the pictures; we had a suite on the 4th floor) and the breakfast is outstanding!
Highly recommended.

Room Tip: The hotel is very quiet in general (good windows). Take a higher floor to have a nice view of the ne...
See more room tips
  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ontheotherside
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sofitel Brussels Europe

Property: Sofitel Brussels Europe
Address: Place Jourdan 1, Brussels 1040, Belgium
Phone Number:
Region: Belgium > Brussels
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Business Hotel in Brussels
#2 Family Hotel in Brussels
#2 Romantic Hotel in Brussels
#3 Luxury Hotel in Brussels
#20 Green Hotel in Brussels
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Brussels Europe 5*
Number of rooms: 149
Official Description (provided by the hotel):
Set in the heart of the European quarter, Sofitel Brussels Europe is a truly elegant Brussels Belgium hotel - just a short walk from the European institutions. Enjoy gracious hospitality within our Brussels hotel accommodations, which sit on the colorful Jourdan Place - at the doorstep of the peaceful Leopold Park, near the museums of Cinquantenaire Park and the exceptional Félix Hap garden. The Grand Place is a few minutes from our Brussels city center hotel via metro or taxi. ... more   less 
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Also Known As:
Sofitel Brussels Europe Hotel Etterbeek
Accor Brussels Europe
Brussels Sofitel

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