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All reviews car lift new section wellness centre older part executive room l'occitane toiletries lovely hotel high ceilings the main square sister hotel steam room public rooms hotel bar perfect location separate shower canal view room hot and cold food
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Reviewed August 18, 2016

Highly recommended. Comfortable rooms with a nice view. Located right in the centre. The perfect spot to visit the city. Parking a bit too expensive. Service at the reception could be improved. Overall rating is good aniway.

Date of stay: August 2016
Trip type: Travelled with friends
Review collected in partnership with this hotel
Thank ele_mi69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baptist B, Guest Relations Manager at Grand Hotel Casselbergh Bruges, responded to this reviewResponded August 19, 2016

Dear Madam, Sir

thanks a lot for staying at the Grand Hotel Casselbergh and for your feedback on TripAdvisor.

Kindest regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 17, 2016 via mobile

Beds are soft so you sink in the bed. The cleaning staff left the towels on the bathroom floor. Was charged an extra bar tab as someone else used our room number to order drinks. Will not go back. Very bad experience

Date of stay: August 2016
Trip type: Travelled as a couple
Thank nmirian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baptist B, Guest Relations Manager at Grand Hotel Casselbergh Bruges, responded to this reviewResponded August 19, 2016

Dear Ms. Nouri

thank you for your feedback and I would like to apologize for the inconveniences you experienced at the Grand Hotel Casselbergh.

Mattresses of beds are subject personal preferences. I've you used to sleep on hard mattresses, then I can understand you did not sleep excellent.

My colleague of housekeeping has probably forgotten the towels and an other housekeeper did solve this as soon as possible. Also the bar bill was corrected immediately and you were refunded cash.

If you would have any other questions or remarks, do not hesitate to contact me on guestrelationsATtheswanhotelcollectionDOTcom

Kindest regards.

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Reviewed August 16, 2016 via mobile

Stayed with husband for a few days r&r post Christmas. Wonderful central location as base for exploring beautiful Bruges. Really enjoyed the sauna and use of the gym facilities. If we return to Bruges I'd probably go for more of a boutique hotel rather than business - but it's 5 star whichever way you look at it.

Date of stay: December 2015
Trip type: Travelled as a couple
Thank Ann D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 14, 2016

Beautiful hotel in the heart of Bruges. Comfy beds with well equipped rooms. Great breakfast, bar prices were reasonable and the staff were very helpful. I would definitely recommend this hotel for a short break to Bruges.

Date of stay: August 2016
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank J6663HRdenisel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baptist B, Guest Relations Manager at Grand Hotel Casselbergh Bruges, responded to this reviewResponded August 16, 2016

Dear Madam, Sir

thanks a lot for staying at the Grand Hotel Casselbergh and for recommending us!


Kindest regards.

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Reviewed August 13, 2016

This hotel was great for my husband and I with 2 teenage girls. Our room had a loft for the girls and we had a king bed with a living room area below. The room was very nicely decorated with great amenities. The buffet breakfast was one of the best we had on our whole trip. The hotel is within 2 minutes of the sites, restaurants etc. It was very easy to find with our GPS. I would highly recommend this place and we would come back. We had great service from Bert at the front desk and the bar. There was a nice sauna and steam area, it's too bad it closed at 10 that was a bit too early.

Room tip: ask for a two story room if you are with a family.
Date of stay: July 2016
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank meganw735
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baptist B, Guest Relations Manager at Grand Hotel Casselbergh Bruges, responded to this reviewResponded August 16, 2016

Dear Madam

thanks a lot for staying at the Grand! It is a real pleasure to read that you and your family enjoyed you stay.

Also, thank you for recommending us!

Kindest regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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