It is a decent hotel, but their customer service is appalling. We booked it through Booking.com and arrived there at 3pm. Having left bags we went to see the beautiful city of Bruges and came back to the room at 9ish. We quickly discovered heating didn't work. Tried to contact the reception but it to no avail. Finally got hold of some "emergency" contact who could not really speak any English and after communicating with him got "no, can't do anything" response. We asked for the heater to be fixed - no. For a new room - no. For extra blanket, as it was getting cold in the room - NO. They could not give us simple extra blankets! Then, demanded to talk to the hotel owner - NO! Called that contact again and demanded to talk to the manager - got another NO. Contacted Booking, who somehow managed to convince the owner to get involved into the situation - however THEY HAD NOT CONTACTED US and we had to go to bed clothes on. In the morning the lady at the reception informed us the owner did go out but hesitated whether to knock the door of our room - I wish he had as then we would have at least got blankets. Customer service - what a joke!
- Official Description (provided by the hotel):
- We are a small familyhotel that is beautifully located in Bruges. Our beautiful building has 20 rooms with are double/twin, triple and family rooms. People from all ages are welcome with us! See you soon in our hotel! ... more less
- Reservation Options:
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- Also Known As:
- Golden Tree Hotel Bruges
- Golden Tree Bruges