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“Decent hotel, HORRIBLE customer service”

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The Golden tree hotel
Ranked #66 of 97 Hotels in Bruges
Reviewed 2 October 2017

It is a decent hotel, but their customer service is appalling. We booked it through Booking.com and arrived there at 3pm. Having left bags we went to see the beautiful city of Bruges and came back to the room at 9ish. We quickly discovered heating didn't work. Tried to contact the reception but it to no avail. Finally got hold of some "emergency" contact who could not really speak any English and after communicating with him got "no, can't do anything" response. We asked for the heater to be fixed - no. For a new room - no. For extra blanket, as it was getting cold in the room - NO. They could not give us simple extra blankets! Then, demanded to talk to the hotel owner - NO! Called that contact again and demanded to talk to the manager - got another NO. Contacted Booking, who somehow managed to convince the owner to get involved into the situation - however THEY HAD NOT CONTACTED US and we had to go to bed clothes on. In the morning the lady at the reception informed us the owner did go out but hesitated whether to knock the door of our room - I wish he had as then we would have at least got blankets. Customer service - what a joke!

Room Tip: Don't bother, just choose a different hotel
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  • Stayed: September 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Vadymg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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6 - 12 of 447 reviews

Reviewed 28 September 2017

I stayed here with my fiancé for one night on the way to Germany. Bruges is a lovely place, and Golden Tree is a great option as it's in a very central location, and has a car park which is quite secure (we were in a classic car). The staff are super friendly, and, although we were near the main road in our room, it was quiet. We were in the Romance Room, which does need a refit in the room bit. The bathroom is quite nice. It was quite hot though, as it was summer, and the moveable air con had a tube that pumped the hot air out...into the room! To use it, we had to keep the door open and stick the tube out. Really not worth even having it.
Overall, this is an affordable option for Bruges, and I would stay again, but maybe in a different room.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Amy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 September 2017

We stayed here for 3 nights, and found it to be very convenient for walking into the old city. Breakfast was the usual buffet style and perfectly acceptable and the room was quite comfortable and clean. All that was lacking was tea/coffee making facilities in the room. Impressive faded granduere in the reception and dining areas.

  • Stayed: September 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank DerbyshireBeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 September 2017 via mobile

Very friendly and helpful staff, breakfast was good, continental style with a few extra bits. Haf to pay €10per day for parking, which i didnt know until we were there.
Room mostly clean, but did find random sock down the side of the bed and an empty bottle elsewhere.
We had the 'Romantic Suite' which is a freestanding annexe by the entrance, which waa great for privacy etc.. but was a strange layout with a tiny ladder accessible upstairs mezzanine sofa, over the bed.
Very steep stairs to nice large bathroom in room below. Nice big bath, but not great shower pressure or much heat in the hot water.
Might return again, room a bit weird, no cups in night time hot drinks machine, good location, nice staff,

Stayed: September 2017, travelled as a couple
Thank Stuart W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2017 via mobile

This hotel is very basic, we just stayed one night but was in the perfect location from the train station to be able to walk. We arrived early and were able to leave our bags while we explored the city, again, an easy 5/10 minute walk from the centre. We went back to put our stuff in the rooms which was comfy clean and everything you need it to be for one night! We didn't have breakfast so can't comment on that. Would definitely recommend as a perfect location for the town centre and train station! Very easy city to navigate!

Stayed: April 2017, travelled as a couple
Thank Samantha C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2017

We stayed two nights there on our way back from Switzerland easy to find and they offered parking if you booked it at a good price. Hotel is a little bit tired and they are doing building work but on noise from them. Staff àre very friendly and helpful gave us a map of central Bruge just 10 minutes walk and you could leave car all day. Price was good would ask for a room out back as main road noise otherwise a good stay.

Room Tip: Quieter rooms at back
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  • Stayed: May 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Miri544
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2017 via mobile

Spent one evening in this Hotel located very close to the centre of Bruges. We had a family room for four, which was convenient, clean modern, comfortable beds, cool led lighting and came with a fridge and good WiFi. This family-run establishment is a great and affordable place to stay while visiting, which also offers some on-site paid parking and a breakfast option. The staff are friendly and helpful but be forewarned that reception closes at 20h. I would stay here again!

Stayed: July 2017, travelled with family
Thank A4Canada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Golden tree hotel

Address: Hoefijzerlaan 21, Bruges 8000, Belgium
Region: Belgium > Flanders > West Flanders Province > Bruges
Amenities:
Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #66 of 97 Hotels in Bruges
Price Range: $89 - $216 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Golden tree hotel 3*
Number of rooms: 20
Official Description (provided by the hotel):
We are a small familyhotel that is beautifully located in Bruges. Our beautiful building has 20 rooms with are double/twin, triple and family rooms. People from all ages are welcome with us! See you soon in our hotel! ... more   less 
Reservation Options:
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Also Known As:
Golden Tree Hotel Bruges
Golden Tree Bruges

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